Foodsmart

Accounts Payable

• Support day-to-day operational accounting activities, including AR and AP.
• Partner with cross-functional teams (operations, HR, finance) to support business transactions and ensure proper accounting treatment.
• Assist with external audits, providing documentation and explanations as required.
• Identify opportunities to improve efficiency in operational accounting processes, supporting best practices and automation initiatives.
• Set up and maintain accurate customer records within the billing system.
• Generate and send accurate invoices and credit memos to customers.
• Monitor aging reports and perform proactive outreach to customers regarding overdue balances.
• Post daily deposits and reconcile them against open receivables.
• Receive, verify, and enter vendor invoices into the accounting system with correct GL coding.
• Prepare weekly check runs, ACH transfers, and wire payments.
• Act as the primary point of contact for vendor inquiries and resolve any billing discrepancies or statement disagreements.
• Review and process employee expense reimbursements, ensuring compliance with company policy and correct GL coding.

AR & AP Specialist

Financial Planning and Analysis

• Conduct cross-functional analysis and summarize results into actionable insights that support strategic decision making across the organization.
• Support the annual financial planning process including: build budget templates, participate in department-level discussions, and develop structure for performance management against goals.
• Prepare materials in conjunction with month-end close: Budget vs Actual reports, vendor level spend analysis, and monthly headcount reconciliation for the Sales and Marketing organization.
• Generate and help to automate the reporting materials for the leadership, board of directors, etc.
• Analyze financial data to identify areas of improvement across the organization.
• Demonstrate strategic, analytical, interpersonal, organizational, and communication skills.
• Acquire and maintain an understanding of the strategies, priorities and issues within the US healthcare system.

Senior Analyst, Strategic Finance

Customer Support

• Empathetically and patiently interact with members as you take live inbound calls.
• Document interactions and ongoing resolutions to ensure seamless follow-up.
• Ensure member records are accurate and complete.
• Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls.
• Field questions about the purpose and importance of telenutrition.
• Match our members with the right dietitian and find appointment times that fit into their lives.
• Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
• Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
• Maintain a high level of personal accountability when handling sensitive and protected information.
• Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

Member Support Representative

Backend Engineer

• Develop and maintain the backend systems powering the Foodsmart web application.
• Collaborate with front-end engineers to design and implement APIs that effectively serve front-end needs.
• Establish and uphold development practices, including code reviews and comprehensive testing, to enhance code quality and system performance.
• Work closely with the product team to comprehend end-user requirements, formulate use cases, and transform those into a robust and efficient backend solution.
• Debug and resolve production, server-side and database-related issues.
• Proactively monitor and optimize system performance and scalability.
• Stay informed about emerging technologies and propose ways to leverage them in current and future backend development.

Senior Software Engineer – Backend

Compliance

• Develop, implement, and oversee compliance programs to ensure adherence to applicable legal, regulatory and contractual requirements (including healthcare regulatory and Medicaid-specific requirements), while empowering the company’s operational efficiency.
• Serve as the company’s Compliance Officer and Privacy Officer, and the primary point of contact for our customers’ compliance teams as well as an ethics and integrity advocate and resource internally throughout the company.
• Lead the response to customer compliance audits and any resulting remediations.
• Advise internal teams (including clinical quality team) on best monitoring and escalation processes; conduct internal audits as appropriate.
• Provide guidance and develop training to employees on compliance-related matters, including HIPAA, fraud and abuse, and workplace harassment, and adapt training content to relevant employee populations.
• Work closely with the Human Resources and operations teams to ensure compliance with multiple state employment laws and relevant classifications (exempt/non-exempt, employee/contractor).
• Be responsible for privacy compliance, including reviewing arrangements impacting flows of PHI or PII.
• Lead investigation and remediation of any compliance or privacy breaches, in close collaboration with applicable teams, including any required notifications.
• Establish systems for monitoring changes in healthcare laws and regulations and in internal operations, updating company policies and procedures accordingly.
• Provide thought leadership on gap areas and their remediation, leveraging any applicable tools and resources.
• Build and improve processes and drive the adoption of technology and other tools to ensure the scalability of the compliance function.
• Collaborate with internal stakeholders, including legal, operations, and human resources, to address compliance concerns, leverage lessons learned into process improvements and integrate compliance into business strategies.
• Respond to regulatory inquiries and manage relationships with external regulatory bodies to demonstrate a commitment to transparency and integrity.
• Report compliance program updates and risks to senior leadership and the board of directors, highlighting how compliance strengthens the organization's credibility and operational resilience.

AR & AP Specialist

Senior Analyst, Strategic Finance

Member Support Representative

Senior Software Engineer – Backend

Director, Compliance Officer