Foodsmart

AI Engineer

• Own the architecture and implementation of distributed, high-scale backend systems and APIs that serve machine learning models in production
• Lead technical design for AI integration across product lines, enabling real-time and batch inference workflows using LLMs, transformers, and classification models
• Drive the fine-tuning and deployment of pre-trained models from Hugging Face or OpenAI for mission-critical business use cases
• Integrate external AI services and evaluate build-versus-buy trade-offs
• Define and evolve platform-wide standards for backend engineering, MLOps, model governance, and observability
• Mentor and support senior and mid-level engineers across teams and functions
• Collaborate with product, ML research, data engineering, and DevOps leaders to align technical initiatives with business goals
• Influence AI strategy and roadmap and evaluate emerging technologies and frameworks
• Lead root-cause analyses and performance tuning to ensure reliable, efficient, and scalable systems
• Foodsmart delivers nutrition-driven healthcare, personalized clinical nutrition care, behavior-change tools, and food benefits through its Foodcare platform

Staff AI Engineer

Engineering Manager

• Lead and grow an engineering organization of approximately 16 engineers
• Set technical direction and management practices for reliable, high-quality software delivery
• Lead AI-native development spanning agentic workflows, LLM-powered services, and AI-assisted engineering practices
• Directly manage four AI-focused pods accountable for features and outcomes
• Own execution, delivery, quality, and velocity across four pods
• Manage cross-pod dependencies, sequencing, bottlenecks, and delivery risks
• Participate in and help drive architecture reviews across the React.js/TypeScript, Node.js, AWS, PostgreSQL, and Redshift stack
• Ensure architecture supports scalability, reliability, security, maintainability, and HIPAA/SOC 2-aware practices
• Keep teams focused on member and business outcomes
• Drive practical AI adoption across engineering and product development
• Improve code quality, testing, observability, incident response, and CI/CD practices
• Coach engineers and tech leads and develop technical leadership
• Collaborate with engineering, product, design, and leadership
• Translate technical realities for non-technical stakeholders and vice versa

Senior Manager, Software Engineering

Customer Support

• Provide live support for incoming member calls about services, eligibility, and benefits
• Handle elevated technical troubleshooting and liaise directly with providers
• Support operational projects
• Interact empathetically and patiently with members and providers on live inbound calls
• Document interactions and ongoing resolutions for seamless follow-up
• Maintain accurate and complete member records
• Verify eligibility, coverage, and provider benefits using internal tools and resources
• Explain the purpose and importance of telenutrition
• Match members with dietitians and suitable appointment times
• Troubleshoot platform and account issues and provide basic technology support
• Address food delivery and grocery-ordering questions with internal groups and external partners
• Handle sensitive and protected information responsibly
• Collaborate with peers, leaders, and internal groups to solve complex problems

Member Support Representative, Tier 2

• Provide live support for incoming member calls about Foodsmart services, eligibility, and benefits
• Assist members with registration and scheduling, rescheduling, and cancellation of appointments
• Help members access Foodsmart and affiliate platforms
• Explain food benefit status and access procedures
• Document interactions and ongoing resolutions for follow-up
• Maintain accurate and complete member records
• Verify eligibility and coverage provider benefits using internal tools
• Answer questions about telenutrition
• Match members with dietitians and suitable appointment times
• Troubleshoot platform, account, and basic technology issues
• Coordinate with internal groups and external partners on food delivery and grocery ordering questions
• Handle sensitive and protected information with personal accountability
• Collaborate with peers, leaders, and internal groups to resolve complex problems

Staff AI Engineer

Senior Manager, Software Engineering

Member Support Representative, Tier 2

Member Support Representative, Tier 1