Member Support Representative, Tier 1

Foodsmart

Member Support Representative assisting U.S. members with Foodsmart nutrition services, appointments, platforms, and food benefits.

Posted 8/5/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing live support for member inquiries, managing sensitive information, and coordinating with internal and external partners. Proficient in navigating multiple systems and knowledge bases while maintaining high standards of communication and problem-solving.

Highest-signal resume keywords

Experience In Support RoleHandling Sensitive InformationBasic Understanding Of HIPAAStrong Oral And Written Communication SkillsCritical-Thinking And Complex Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documenting InteractionsVerifying EligibilityTroubleshooting Technology IssuesManaging Multiple TasksMeeting Metric And Quality Goals

Soft Skills

Concise CommunicationCollaborationPersonal Accountability

Tools & Technologies

Foodsmart PlatformsKnowledge BasesInternal Tools

Industry Keywords

Protected Health Information (PHI)Personally Identifiable Information (PII)Food Delivery CoordinationTelenutrition

About the role

Key responsibilities & impact

Provide live support for incoming member calls about Foodsmart services, eligibility, and benefits
Assist members with registration and scheduling, rescheduling, and cancellation of appointments
Help members access Foodsmart and affiliate platforms
Explain food benefit status and access procedures
Document interactions and ongoing resolutions for follow-up
Maintain accurate and complete member records
Verify eligibility and coverage provider benefits using internal tools
Answer questions about telenutrition
Match members with dietitians and suitable appointment times
Troubleshoot platform, account, and basic technology issues
Coordinate with internal groups and external partners on food delivery and grocery ordering questions
Handle sensitive and protected information with personal accountability
Collaborate with peers, leaders, and internal groups to resolve complex problems

Requirements

What you’ll need

Experience working in a support role, in person or on live calls
Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload minimum
Ability to communicate complex information concisely in writing
Experience handling sensitive and protected information, including PII and PHI
Basic understanding of HIPAA
Completely private, secure, and quiet workspace
Availability for 4–8 hour shifts ending at 8:30 PM PST, Monday–Friday
Ability to manage multiple ongoing tasks and deadlines
Ability to navigate knowledge bases and multiple systems simultaneously
Critical-thinking and complex problem-solving experience
Ability to meet metric and quality goals
Strong oral and written communication skills

Benefits

Comp & perks

Remote-first company
Flexible and remote location
Time off
Collaborative team environment
Not eligible for health insurance benefits