Member Support Representative, Tier 2

Foodsmart

Member Support Representative assisting U.S. members with eligibility, benefits, dietitian appointments, and technical issues.

Posted 8/5/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage multiple tasks while providing live support for member inquiries. Proficient in troubleshooting technical issues and maintaining accurate records while adhering to HIPAA regulations.

Highest-signal resume keywords

Strong Oral And Written Communication SkillsExperience Solving Complex ProblemsDetail Orientation And Commitment To Accurate ResolutionsBasic Understanding Of HIPAAExperience Working In A Support Role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingEligibility VerificationDocumenting InteractionsNavigating Knowledge BasesProviding Basic Technology SupportHandling Sensitive InformationFood Delivery And Grocery-Ordering SupportMatching Members With DietitiansMeeting Metric And Quality GoalsManaging Multiple Ongoing Tasks

Soft Skills

EmpathyResilienceAdaptabilityTeam-MindednessGoal Orientation

Tools & Technologies

Internal Tools And ResourcesKnowledge BasesLive Call SystemsSecure Communication Platforms

Industry Keywords

TelenutritionProtected Health Information (PHI)Personally Identifiable Information (PII)HIPAA Compliance

About the role

Key responsibilities & impact

Provide live support for incoming member calls about services, eligibility, and benefits
Handle elevated technical troubleshooting and liaise directly with providers
Support operational projects
Interact empathetically and patiently with members and providers on live inbound calls
Document interactions and ongoing resolutions for seamless follow-up
Maintain accurate and complete member records
Verify eligibility, coverage, and provider benefits using internal tools and resources
Explain the purpose and importance of telenutrition
Match members with dietitians and suitable appointment times
Troubleshoot platform and account issues and provide basic technology support
Address food delivery and grocery-ordering questions with internal groups and external partners
Handle sensitive and protected information responsibly
Collaborate with peers, leaders, and internal groups to solve complex problems

Requirements

What you’ll need

Strong oral and written communication skills, with ability to adapt communication style
Ability to manage multiple ongoing tasks and meet deadlines or cutoffs
Resilience and adaptability to workflow and process changes
Ability to navigate knowledge bases and multiple systems simultaneously during live calls
Experience solving complex problems requiring critical thinking and resource navigation
Independent motivation and team-mindedness
Detail orientation and commitment to accurate, complete resolutions
Goal orientation and ability to meet metric and quality goals
Comfort giving and receiving feedback
Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload minimum
Experience working in a support role, in person or on live calls
Ability to communicate complex information concisely in writing
Experience handling sensitive and protected information, including PII and PHI
Basic understanding of HIPAA
Completely private, secure, and quiet workspace
Availability for 4–8 hour shifts ending at 8:30 PM PST Monday–Friday

Benefits

Comp & perks

Remote-First Company
Flexible & remote location
Engaging, collaborative team
Time off
$4k annual commission plan ($1k/quarter)
Not eligible for health insurance benefits