FoodMe Global / Dine Palace

Executive Assistant

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
• Address customer complaints, concerns, and requests with patience and empathy.
• Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers
• Educate customers on product features, benefits, and usage.
• Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance.
• Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback.
• Communicate effectively and professionally, both verbally and in writing.
• Collect and relay customer feedback and suggestions to improve products, services, or processes.
• Stay up-to-date with product/service knowledge through training and self-study.
• Collaborate with team members and other departments to resolve customer issues efficiently.
• Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Virtual Assistant