Follett Software

Support Engineer

• Provide day-to-day desktop and end-user support for employees across in-office, remote, and global environments
• Install, configure, test, maintain, and troubleshoot laptops, monitors, mobile devices, printers, peripherals, operating systems, and other end-user technology
• Research and resolve hardware, software, operating system, network, audio/video, and application issues in a timely and accurate manner
• Support SaaS applications, user accounts, permissions, password resets, and onboarding/offboarding tasks
• Assess needs for new tools, functions, and software applications, and recommend improvements to existing systems and workflows
• Help support collaboration, productivity, and AI tools used across the organization, including basic troubleshooting and user adoption support for approved AI tools and workflows
• Use AI tools appropriately in daily work to improve troubleshooting, research, documentation, knowledge sharing, and issue resolution
• Create and maintain clear documentation for applications, configurations, support processes, issue resolution, and knowledge articles
• Prepare reports, instructions, and user-facing documentation as needed to support consistent operations and end-user understanding
• Serve as a liaison between employees and vendors by helping coordinate installations, issue resolution, and follow-up
• Help ensure employees understand company policies and best practices related to the use of computers, networks, internet access, and business systems
• Partner with internal teams to improve the employee support experience, maintain asset tracking and device standards, and escalate more complex issues when needed while keeping stakeholders informed
• Other duties as assigned

Desktop Support Technician

Sales Development Rep

• Makes cold calls, sends emails, and leads discovery calls with new business prospects
• Books sales appointments that turn into legitimate sales opportunities
• Executes short and long-term sales strategies for named accounts
• Partners with marketing to develop and execute campaigns
• Understands customer buying cycles and market trends
• Engages new customers and grows business opportunities
• Maintains customer data in CRM

Sales Development Representative

Account Executive

• We are in search of an Outside Sales Representative to expand our market presence in North America, specifically in CT, DC, MA, MD, NC ,and VA. Working face to face and virtually, your primary focus will be to establish and maintain relationships with customers including district/state Superintendents, Chief Technology officers, Library Directors, Directors of Curriculum and Instruction, business officials and other district administrators and staff.
• Successful candidates will have a proven track record of building strong pipelines, executing up-sell and cross-sell selling strategies, and rapidly closing business.
• Build and maintain 3x sales pipeline.
• Establish and maintain relationships with district administrators, department heads, and other key stakeholders within potential and existing districts. Understand their business objectives and pain points. Travel to customer locations as needed, attend trade shows, and conferences.
• Collaborate with clients to understand their specific requirements and provide tailored solutions that address their challenges. This may involve working closely with other teams such as product development or customer support.
• Negotiate pricing, terms, and contracts with clients to close deals, ensuring that both parties are satisfied with the agreements.
• Stay up-to-date with K-12 market trends, and competitors to identify new business opportunities and maintain a competitive edge.
• Maintain accurate and up-to-date records of sales activities, client interactions, and sales progress using CRM (Customer Relationship Management) software. Provide regular reports to management.
• Collaborate with our Marketing, Success and Sales Development teams to expand pipeline and increase velocity.
• Other tasks and duties as assigned.

Outside Sales Consultant, Account Executive

• We are in search of an Outside Sales Representative to expand our market presence in North America, specifically in CT, DC, MA, MD, NC ,and VA.
• Working face to face and virtually, your primary focus will be to establish and maintain relationships with customers including district/state Superintendents, Chief Technology officers, Library Directors, Directors of Curriculum and Instruction, business officials and other district administrators and staff.
• Develop and execute a comprehensive sales strategy to target and acquire district-level customers.
• Meet or exceed sales quotas and targets by consistently securing new district-level customers and upselling/expanding existing customers.
• Build and maintain 3x sales pipeline.
• Establish and maintain relationships with district administrators, department heads, and other key stakeholders within potential and existing districts.
• Gain in-depth knowledge of Follett’s products and services to effectively communicate how they can meet the unique needs of our K-12 clients.
• Collaborate with clients to understand their specific requirements and provide tailored solutions that address their challenges.
• Negotiate pricing, terms, and contracts with clients to close deals, ensuring that both parties are satisfied with the agreements.
• Stay up-to-date with K-12 market trends, and competitors to identify new business opportunities and maintain a competitive edge.
• Maintain accurate and up-to-date records of sales activities, client interactions, and sales progress using CRM (Customer Relationship Management) software.
• Collaborate with our Marketing, Success and Sales Development teams to expand pipeline and increase velocity.

Outside Sales Account Executive – MidAtlantic/Northeast

Marketing

• Collect quantitative and qualitative data from marketing campaigns.
• Perform market analysis and research on competitors, trends, and audience insights.
• Support the marketing team in daily administrative and operational tasks.
• Assist with promotional activities across social media, email, digital marketing, and related channels.
• Prepare presentations, reports, and supporting materials for internal and external use.
• Complete data-entry and content-related tasks such as lead reporting, blog creation, and website updates.
• Manage and update company databases and customer relationship management systems (CRM).
• Help organize and support marketing events, webinars, and other campaign activities.
• Collaborate with the marketing and communications teams to support campaign execution from planning through launch and follow-up.
• Contribute creative ideas to improve campaign performance, strengthen brand presence, and expand marketing reach.
• Learn and apply new tools, systems, and concepts such as Google Analytics, Excel pivot tables, BeePro email tools, AI tools, and other emerging marketing technologies.
• Maintain strong attention to detail, organization, and follow-through across multiple assignments.
• Demonstrate curiosity, initiative, and a willingness to ask questions, seek feedback, and grow through new or unfamiliar challenges.
• Model the company’s desired intern attributes, including:
• Growth mindset and continuous improvement
• Pragmatic problem-solving
• Grit, resourcefulness, and adaptability
• Accountability, reliability, and dependability
• Team-first collaboration
• Passion and enthusiasm for work, customers, and education
• Strong verbal and written communication skills
• Other duties as assigned

Marketing Intern

Marketing Operations

• Own Hubspot marketing workflows, analytics and insights while partnering closely with Sales Ops
• Build, maintain, and optimize Hubspot workflows automations, reports and dashboards for marketing performance
• Partner with SalesOps to create full-funnel Salesforce reports & dashboards ensuring accurate attribution
• Synthesize data across all marketing channels to conduct marketing mix analysis to inform key decisions
• Define KPIs, metric hierarchies, and standardized reporting structures
• Own marketing reporting for QBRs, board meetings, and monthly executive updates
• Establish monthly and quarterly performance cadences supported by standardized templates and clear, insight-driven narratives
• Investigate trends, provide context, and deliver clear narratives and recommendations.
• Automate recurring reports to eliminate manual workflows
• Leverage AI tools to enhance data analysis, accelerate insights, and explore forecasting capabilities
• Partner with marketing leadership and/or Sales Ops to scope how marketing initiatives will be operationalized and measured across Hubspot and Salesforce
• Optimize use of Hubspot marketing automation platform and channel integrations
• Serve as the Marketing liaison to Sales Ops, providing business requirements for key marketing initiatives
• Own marketing data quality across all marketing-owned data sources
• Execute on contact and account enrichment initiatives leveraging 3rd party partners
• Implement and troubleshoot data integrations between third-party tools and HubSpot or other marketing systems
• Other duties as assigned.

Marketing Operations Analyst

People Operations

• Serve as a primary People Partner to leaders in Product & Technology, Marketing, and Finance, connecting org goals to clear people plans.
• Advise on org design, headcount planning, team structure, and change management.
• Anticipate and surface themes, risks, and opportunities early proposing options and helping leaders make thoughtful people-centered decisions.
• Build trusted relationships with managers and employees across levels; be a go-to partner for candid, solutions-focused conversations.
• Influence decisions through asking questions, identifying tradeoffs, and offering clear recommendations—not just citing policy.
• Coach managers and employees through complex situations (role changes, behavior issues, team dynamics).
• Navigate conflict and tension in a way that preserves trust and keeps work moving forward.
• Bring the perspective of your client groups into People team decisions and company-wide initiatives.
• Lead your client groups through core People cycles (performance, calibration, compensation, engagement, recognition) with clear timelines and expectations.
• Translate company-wide programs into simple, practical guidance for your leaders and teams.
• Spot process gaps or friction and partner with cross-functional teams to improve, simplify, or automate.
• Support managers in setting clear expectations, giving effective feedback, and addressing performance issues in a timely, fair way.
• Help identify and develop top talent and successors for critical roles.
• Use people metrics to highlight trends and inform leader decisions.
• Champion Follett Software’s values and drive a culture of clarity, inclusion, accountability, and recognition within your client groups.
• Use technology and AI tools to increase your own efficiency and improve communication and access to information.
• This role evolves as the business does; responsibilities may shift as team and company needs change.