FNTS

Solutions Engineer

• Provide operational oversight for FNTS's comprehensive mainframe managed services supporting over 40 clients.
• Ensure exceptional day-to-day service delivery, reliability, and optimization of customer environments.
• Drive technical excellence and innovation while balancing operational stability and customer satisfaction.
• Build and develop a high-performing team of z/OS Mainframe Engineers and Sr Engineers.
• Oversee day-to-day management and monitoring of Mainframe customer environments.
• Implement continuous improvement strategies for Mainframe operations.
• Monitor and report on key performance metrics related to service delivery and customer satisfaction.

Senior Manager, FN Tech Solutions