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About the role
Key responsibilities & impact- Provide operational oversight for FNTS's comprehensive mainframe managed services supporting over 40 clients.
- Ensure exceptional day-to-day service delivery, reliability, and optimization of customer environments.
- Drive technical excellence and innovation while balancing operational stability and customer satisfaction.
- Build and develop a high-performing team of z/OS Mainframe Engineers and Sr Engineers.
- Oversee day-to-day management and monitoring of Mainframe customer environments.
- Implement continuous improvement strategies for Mainframe operations.
- Monitor and report on key performance metrics related to service delivery and customer satisfaction.
Requirements
What you’ll need- 10+ years in a leadership role managing technical teams
- 8+ years experience in a 24×7 service-delivery outsourcing/managed services model
- 12+ years in IBM Z technology and software vendor ecosystems
- Depth of knowledge in IBM Z hardware — z14, z15, z16 generations; LPAR design, capacity planning, MSU/MIPS concepts, sub-capacity pricing (SCRT)
- z/OS — V2.4, V2.5, V3.1 lifecycle, upgrade planning, JES2/JES3, USS, SMP/E, parmlib management
- CICS Transaction Server — V5.x and V6.x; CICSPlex System Manager (CPSM) architecture
- Db2 for z/OS — V12, V13; subsystem upgrades, migration planning, performance fundamentals
- Familiarity with IBM MQ for z/OS — V9.2 / V9.3 / V9.4 lifecycle and channel/queue management
- Knowledge of Security — RACF, ACF2 or Top Secret; IRS 1075, PCI, SOC compliance contexts
- Familiarity with ISV ecosystem — Broadcom, BMC, Rocket Software, Dino Software, Dovetailed Technologies, BMC/Compuware AMI tools
- Must have unrestricted work authorization and not require future sponsorship.
Benefits
Comp & perks- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IBM Z technologyz/OSCICS Transaction ServerDb2 for z/OSIBM MQ for z/OSLPAR designcapacity planningMSU/MIPS conceptssub-capacity pricingperformance fundamentals
Soft Skills
leadershipteam developmentoperational oversightservice deliverycustomer satisfactiontechnical excellenceinnovationcontinuous improvementmonitoringreporting