FNBO

Product Manager

• Design and develop commercial deposits, lending and treasury products tailored to specific vertical markets
• Create comprehensive go-to-market strategies for new and enhanced product offerings
• Oversee product portfolio and manage products through the lifecycle; establish product roadmaps
• Collaborate with credit policy and risk management to set lending parameters for verticals
• Conduct industry vertical research and market analysis to identify trends, challenges, and opportunities
• Evaluate competitive offerings and maintain industry-specific market intelligence
• Develop business cases with ROI projections and monitor economic factors affecting industries
• Own and manage key vendor relationships and partner with relationship managers to understand client needs
• Provide subject matter expertise and develop educational materials for relationship teams
• Track and analyze product performance metrics; develop and monitor KPIs and performance reports
• Collaborate with marketing, operations, technology, credit, and risk teams to ensure efficient product delivery
• Serve as organizational champion for assigned vertical markets and facilitate client solution discussions

Senior Product Manager, Commercial Deposits and Verticals

• Evaluate current product portfolio performance and market fit
• Identify product gaps and opportunities based on market analysis
• Lead development/enhancement of wealth management offerings
• Create business cases for new initiatives and track ROI
• Identify cross-selling opportunities with other business lines (Consumer & Commercial)
• Lead comprehensive product, technology and capability gap assessments
• Develop 3-year strategic product roadmap for Wealth Management
• Identify and prioritize opportunities for business model evolution.
• Monitor industry trends and competitive landscape
• Look across Wealth product lines to identify synergies and opportunities for growth.

Senior Product Manager, Wealth

Bilingual

• Summary of the Job: As a trusted financial partner, the senior advisor (SBSA) is a small business financial solution expert that helps business owners build confidence in their financial decision making.\n• The SBSA delivers “in the moment” advice across the full spectrum of small business banking solutions—from lending and credit facilities to treasury management and merchant services.\n• The SBSA plays a vital role within FNBO’s small business ecosystem, growing and retaining customers, expanding our deposit base, loan portfolio, and core product adoption.\n• About This Role: Operating within a dynamic and evolving business environment, this position requires exceptional adaptability and efficiency.\n• The ideal candidate excels at working collaboratively with colleagues throughout FNBO, effectively connecting branch staff, community banking teams, and subject matter experts in products and processes.\n• Key Accountabilities: Deliver “in the moment” advice to small business customers via digital tools (phone, video, email, online tools)\n• Serve as a small business financial solution expert, providing tailored solutions across deposit products, loans and lines up to $250K, credit card, and payments based on the unique needs of the customer\n• Manage the end-to-end lending journey from initial inquiry to loan closing\n• Manage a portfolio of high-value small business customers to drive retention, growth, and optimal service\n• Consistently use the Salesforce platform as the central customer management tool – ensuring comprehensive visibility regarding customer needs\n• Facilitate smooth referral transitions to FNBO expert resources (Bankers, Merchant Advisors, Community RMs, Payment Advisors)\n• Exemplify high standards of service while providing feedback and insights to continuously improve the small business operating model\n• The Ideal Candidate for This Role: Qualifications Required: Bachelor''s degree or equivalent work experience\n• Fluent in Spanish\n• 2 + years experience advising small business customers on financial solutions\n• Desired: Strong business acumen with knowledge of diverse types of businesses and industries.\n• Demonstrated sales practices and acumen\n• Excellent communication and interpersonal skills\n• Highly collaborative and effective team player\n• Highly proficient in digital tools and platforms (MS office suite, Salesforce, Phone Systems)

Sr. Advisor, Small Business - Bilingual Required

Operations

• Process Incoming and Outgoing Wire Transactions for our FNNI Customers and Business Units with moderate supervision.
• Verify and analyze wires to detect suspicious activity which helps to prevent losses, reduces bank/customer risk, supports customer satisfaction and retention, all while adherence to regulatory rules and timelines.
• Achieve daily production standards and quality requirements.
• Manage workload based on customer impact and prioritization guidelines.
• Provide employee and customer inquiry support by utilizing effective problem solving resolutions.
• Review defined daily reports and work others to ensure compliance with Reg E.
• Demonstrate comprehensive understanding of the Wire system and related processes.
• Promote confidence in FNB by providing our business partners with accurate, timely, and professional support.
• Research and resolve incoming calls, email questions regarding policy/procedures, while maintaining defined service levels and requirements in support of Commercial Payments , Treasury , Retail, and other Business Unit representatives.
• Display attention to detail and quality assurance standards.
• Escalate necessary issues to a Lead or Department Manager.
• Continuously look for and escalate opportunities to improve departmental production and accuracy efficiencies.
• Attend and contribute to team meetings. Understand the work assignments that enable successful rotating assignments. Participate in the departmental cross-training efforts.
• Follow all FNNI compliance and security guidelines when researching issues and resolving disputes.
• Understand and adhere to all bank policy, laws, and regulations applicable to role.
• Demonstrate professional behavior and promote positive working relationships.
• Practice Operations’ values and support the goals and strategic plan.
• Be proactive and respectful in all relationships. Foster a supportive team environment. Maintain constructive working relationships.

Senior Product Manager, Commercial Deposits and Verticals

Senior Product Manager, Wealth

Sr. Advisor, Small Business - Bilingual Required

Sr Specialist, Wire Operations