Patient Contact Center Representative, Patient Billing / Collections, Georgia
Northeast Georgia Health System
Sr Specialist, Wire Operations
FNBO
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $36,720 - $58,752 per year
Job Level
Senior
About the role
- Process Incoming and Outgoing Wire Transactions for our FNNI Customers and Business Units with moderate supervision.
- Verify and analyze wires to detect suspicious activity which helps to prevent losses, reduces bank/customer risk, supports customer satisfaction and retention, all while adherence to regulatory rules and timelines.
- Achieve daily production standards and quality requirements.
- Manage workload based on customer impact and prioritization guidelines.
- Provide employee and customer inquiry support by utilizing effective problem solving resolutions.
- Review defined daily reports and work others to ensure compliance with Reg E.
- Demonstrate comprehensive understanding of the Wire system and related processes.
- Promote confidence in FNB by providing our business partners with accurate, timely, and professional support.
- Research and resolve incoming calls, email questions regarding policy/procedures, while maintaining defined service levels and requirements in support of Commercial Payments , Treasury , Retail, and other Business Unit representatives.
- Display attention to detail and quality assurance standards.
- Escalate necessary issues to a Lead or Department Manager.
- Continuously look for and escalate opportunities to improve departmental production and accuracy efficiencies.
- Attend and contribute to team meetings. Understand the work assignments that enable successful rotating assignments. Participate in the departmental cross-training efforts.
- Follow all FNNI compliance and security guidelines when researching issues and resolving disputes.
- Understand and adhere to all bank policy, laws, and regulations applicable to role.
- Demonstrate professional behavior and promote positive working relationships.
- Practice Operations’ values and support the goals and strategic plan.
- Be proactive and respectful in all relationships. Foster a supportive team environment. Maintain constructive working relationships.
Requirements
- High school graduate or GED
- Previous customer service experience
- Excellent verbal and written skills
- Excellent time management skills
- Ability to define problems, establish facts, and draw valid conclusions
- Focus on attention to detail and accuracy
- Ability to multi-task as needed
- Working knowledge of Microsoft Office suite of products
- Working knowledge of Wires and Online Banking functions
- Supervisory/leadership experience
- Knowledge of diverse banking products and processes
- Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices
