FM LLC

Account Manager

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

Account Manager II, Facilities Maintenance

Operations

• Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners.
• Portfolio of approximately 300 sites.
• Contract Partner and site responsibility for key or high maintenance locations and/or sites in your area including inspections each month.
• Initiate contact with our Contract Partners to ensure they understand our Scope of Work.
• Be responsible for hiring Contract Partners for relinking sites.
• Meet with Contract Partners and customers on site as needed to ensure service levels are met.
• Identify potential quality problems at customer sites and recommend corrective/preventative actions.

Field Operations Manager

• Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners.
• You would have a portfolio of approximately 300 sites.
• Contract Partner and site responsibility for key or high maintenance locations and/or sites in your area including inspections each month with the goal of seeing all sites once per quarter.
• Initiate contact with our Contract Partners to ensure they understand our Scope of Work, business requirements and how the Exterior Services team operates.
• You would be responsible for hiring Contract Partners for relinking sites and help source Contract Partner’s locally if need be.
• Meet with Contract Partners and customers on site as needed to ensure that service levels and/or requests from customers are being met.

• Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners.
• You would have a portfolio of approximately 300 sites.
• Contract Partner and site responsibility for key or high maintenance locations and/or sites in your area including inspections each month with the goal of seeing all sites once per quarter.
• Initiate contact with our Contract Partners to ensure they understand our Scope of Work, business requirements and how the Exterior Services team operates.
• You would be responsible for hiring Contract Partners for relinking sites and help source Contract Partner’s locally if need be.
• You would have the autonomy to hire and terminate Contract Partner’s if needed to correct service levels for our customers.
• Meet with Contract Partners and customers on site as needed to ensure that service levels and/or requests from customers are being met.
• Identify potential quality problems at customer sites and recommend corrective/preventative actions.
• Measure potential customer sites and report inventories to the corporate office as preparation for proposal submission.

• Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners.
• You would have a portfolio of approximately 300 sites.
• Contract Partner and site responsibility for key or high maintenance locations and/or sites in your area including inspections each month with the goal of seeing all sites once per quarter.
• Initiate contact with our Contract Partners to ensure they understand our Scope of Work, business requirements and how the Exterior Services team operates.
• You would be responsible for hiring Contract Partners for relinking sites and help source Contract Partner’s locally if need be.
• You would have the autonomy to hire and terminate Contract Partner’s if needed to correct service levels for our customers.
• Meet with Contract Partners and customers on site as needed to ensure that service levels and/or requests from customers are being met.
• Identify potential quality problems at customer sites and recommend corrective/preventative actions.

• Effectively manage a high-volume assignment of service requests through the work order life cycle to ensure completion with all predefined KPI requirements while maintaining profitability.
• Utilize phone, email, and multiple CMMS systems to provide timely and accurate communication on work orders or other assignments to all stakeholders.
• Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.
• Input necessary data into computer system to track and follow up on customer requests.
• Keep accurate data and documentation of service requests.
• Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.
• Communicate in a professional manner both written and verbally when communicating with customers.
• Ability to answer the phone and/or email promptly.
• Position involves heavy phone and email traffic inbound/outbound with customers and service providers.
• Manage and maintain all external relationships equally and effectively inclusive of, but not limited to clients and vendor partners.
• Provide leadership and support to team members
• Ability to prioritize tasks with conflicting deadlines.
• Ability to work collaboratively within a team but also independently
• Assist with daily reporting and identification of priorities across team members.
• Ability to host and display professional verbal communication in team and client meetings.
• Assist leadership with root cause analysis and develop action plans to prevent.
• Detail oriented while ensuring compliance to process and procedures.
• Assist and/or monitor after-hours requests when needed on evenings, weekends, and holidays.
• Ability to remain calm and composed when dealing with an ever-changing environment and high demands
• Performs other duties as required by leadership.
• Perform additional tasks as assigned.

Account Manager I, Facilities Maintenance

Estimator

• Develop accurate, competitive, and timely cost estimates for commercial HVAC
• Review project plans, specifications, and site conditions to prepare estimates
• Collaborate with Project Managers, Operations, Sales, Purchasing, and vendors
• Participate in internal quote reviews to verify pricing accuracy
• Conduct site walks, pre-bid meetings, and field verification for larger projects
• Maintain organized estimating files and historical cost data

Account Manager II, Facilities Maintenance

Field Operations Manager

Field Operations Manager

Field Operations Manager

Field Operations Manager

Field Operations Manager

Account Manager I, Facilities Maintenance

HVAC Estimator