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Account Manager I, Facilities Maintenance
FM LLCAccount Manager overseeing customer maintenance requests while managing vendor partnerships in a high-volume environment. Join an industry leader providing extensive benefits and professional development opportunities.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service requests through the work order life cycle while ensuring compliance with KPIs and profitability. Proficient in vendor management, communication, and data analysis to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Account Management ExperienceFacilities Maintenance KnowledgeCMMS Systems FamiliarityMicrosoft Office ProficiencyAdvanced Excel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Request ManagementData AnalysisVendor NegotiationRoot Cause AnalysisDocumentation Management
Soft Skills
Professional CommunicationTeam CollaborationTask PrioritizationProblem ResolutionCalm Under Pressure
Tools & Technologies
CMMS SystemsMicrosoft Office Applications
Industry Keywords
Facilities MaintenanceConstruction ManagementKPI ComplianceCustomer ServiceWork Order Life Cycle
About the role
Key responsibilities & impact- Effectively manage a high-volume assignment of service requests through the work order life cycle to ensure completion with all predefined KPI requirements while maintaining profitability.
- Utilize phone, email, and multiple CMMS systems to provide timely and accurate communication on work orders or other assignments to all stakeholders.
- Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
- Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.
- Input necessary data into computer system to track and follow up on customer requests.
- Keep accurate data and documentation of service requests.
- Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.
- Communicate in a professional manner both written and verbally when communicating with customers.
- Ability to answer the phone and/or email promptly.
- Position involves heavy phone and email traffic inbound/outbound with customers and service providers.
- Manage and maintain all external relationships equally and effectively inclusive of, but not limited to clients and vendor partners.
- Provide leadership and support to team members
- Ability to prioritize tasks with conflicting deadlines.
- Ability to work collaboratively within a team but also independently
- Assist with daily reporting and identification of priorities across team members.
- Ability to host and display professional verbal communication in team and client meetings.
- Assist leadership with root cause analysis and develop action plans to prevent.
- Detail oriented while ensuring compliance to process and procedures.
- Assist and/or monitor after-hours requests when needed on evenings, weekends, and holidays.
- Ability to remain calm and composed when dealing with an ever-changing environment and high demands
- Performs other duties as required by leadership.
- Perform additional tasks as assigned.
Requirements
What you’ll need- Minimum of 3 years of experience in account management
- Previous experience in Facilities Maintenance/Construction a plus.
- Previous experience in construction management preferred.
- Familiar with CMMS systems
- Proficient in Microsoft Office Applications
- Intermediate to advanced Excel skills necessary.
Benefits
Comp & perks- Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
- 401(k) Retirement Plan with company match.
- PTO, 11 Company Holidays and Paid Parental Leave
- Wellness activities
- Ongoing professional development and continuing professional education.