Florida Cancer Specialists & Research Institute

Call Center Representative

• Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams
• Handles inbound and outbound calls for multiple clinics from various entities
• Schedules patients for medical office/testing/radiology visit appointments
• Communicates in a cordial, professional manner with patients via phone
• Verifies patient data and insurance for accurate billings
• Collect patient payments based on standard operating procedure
• Completes new patient process and schedules accordingly
• Maintains company equipment according to company guidelines
• Fills patient cancellation slots efficiently
• Responds timely to incoming calls and routes calls as appropriate
• Complies with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and human resources
• Documents/updates EMR with required information based on standard operating procedure

Contact Center Representative

Business Development Rep

• Under the direction of the Senior Director of Business Development, responsible for effective oversight and management of strategic growth planning and execution, sales, and relationship strategies within assigned markets
• Conduct thorough market research and competitive analysis to effectively develop strategic growth plans and deployment of sales team’s field strategies and tactics
• Positioned as the growth strategy leader of the area leadership team and will align closely with area leadership in operations, clinical, pharmacy, ancillary services and others
• Responsible for managing marketing budget and expenses
• Fosters a team focused culture
• Uses insights to develop comprehensive growth plans and sales strategies for assigned markets
• Deploys sales team within assigned markets to execute on growth strategies
• Utilizes company and outside analytical platforms to determine trends and areas of opportunity within market
• Engages in critical solution discussions with physicians and other key stakeholders
• Develops strong relationships as a trusted advisor and partner to large system stakeholders

Associate Director of Business Development

Clinical Research

• Provide strategic and operational leadership for clinical research activities across the organization
• Monitor operational performance across the research program, including study activation timelines, enrollment performance, key performance indicator (KPI) monitoring, and operational efficiency
• Support alliance management activities with key industry partners to maintain strong sponsor relationships and promote continued research collaboration and portfolio growth.
• Ensure alignment on study execution, operational expectations, and performance metrics across sponsor and CRO partnerships.
• Direct vendor strategy and oversight for clinical research operations, including selection, contracting support, performance monitoring, and relationship management for vendors supporting clinical trial execution.
• Lead the preparation, negotiation, and management of clinical trial agreements, confidentiality agreements, and related research contracts in collaboration with sponsors and internal stakeholders.
• Provide hands-on grant management, including preparing budgets, submitting applications, tracking award progress, and preparing required progress reports.
• Support research billing compliance processes, including research billing determinations and coordination with compliance and revenue cycle teams.
• Cultivate strong partnerships with physician investigators to advance clinical research participation, supporting study feasibility, portfolio growth, and enrollment performance.

Director, Clinical Research Administration

Risk

• Coordinate onboarding of new providers, including review of applications, credentials, and required documentation.
• Provide operational support related to legal matters, including depositions, document requests, and translations as it relates to the enterprise risk function or insurance needs.
• Assist with management of insurance programs by reviewing policies, coverage terms, and compliance with binders and contracts.
• Support claims management activities, including coordination with risk management, insurance carriers, and legal counsel.
• Review contracts and vendor agreements for insurance and indemnification requirements and escalate issues as appropriate.
• Maintain risk management files, reports, schedules of insurance, and related documentation.
• Assist with preparation of insurance-related reports, renewal data, and requests for proposal (RFPs).
• Collaborate with internal departments to identify risk exposures and opportunities for risk mitigation.
• Perform other duties and projects as assigned in support of Enterprise Risk Management objectives.

Senior Risk Management Specialist

Therapist

• Treat cancer and other diseases in patients by administering radiation treatments according to treatment plan
• Maintain detailed records of all therapy sessions with strict adherence to safety responsibilities and guidelines

Radiation Therapist

Director

• Responsible for leading Rx To Go’s Quality Management Program, ensuring compliance with accreditation standards
• Managing internal and external audits
• Overseeing vendor quality, deviation/CAPA management, document control
• Partnering with cross-functionally to improve patient safety and operational excellence
• Leading the Quality Management Committee (QMC) governance and quarterly reporting
• Maintaining full compliance with URAC, ACHC, NCODA and NABP standards
• Planning and executing internal audits and vendor audits
• Collaborating with the Director on ensuring compliance with all aspects of Rx To Go’s accreditations

Associate Director, Specialty Pharmacy Accreditation

Financial Planning and Analysis

• Responsible for monitoring and collecting the financial responsibilities of our patients.
• The Patient Financial Navigator must keep patients’ insurance benefits up to date in OncoEMR and Centricity and view the patients’ services for diagnosis and insurance coverage appropriateness.
• Also performs the daily tasks of Managed Care and Patient Financial Navigator.

Patient Financial Navigator

• Responsible for performing assigned daily tasks that fall under the Managed Care department
• Completing daily clinic A/R (Accounts Receivables) reports
• Calculating and reconciling daily/monthly clinic collection totals and percentages
• Assistance with all aspects of the Intake and Utilization Management duties
• All aspects of managed care approvals
• Financial Aid