FloQast

Solutions Engineer

• Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
• Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and sharing technical resolutions.
• Perform technical configuration work to optimize customer environments, ensuring successful outcomes aligned with platform best practices and client specifications.
• Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), with a specific focus on integrations such as ERPs, Cloud Storage Providers, SSO Identity Providers, Subledgers, Banks, etc.
• Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.
• Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
• Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform deep-dive troubleshooting.
• Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.
• Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.
• Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).
• Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization.
• Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.

Technical Support Engineer – Integrations

Marketing

• Develop and execute a region of FloQast’s North America Field Marketing strategy as we engage, empower, and execute initiatives supporting lead generation, pipeline acceleration, and customer adoption.
• Develop integrated, data-driven marketing plans aligned with corporate programs, collaborating cross-functionally to identify and execute field-driven activities—such as regional events, tradeshows, virtual sessions, and digital campaigns.
• Track and analyze key performance metrics to evaluate the success of field marketing activities.
• Provide regular updates and insights to leadership, and use data to inform strategic adjustments.
• Conduct regular check-ins and cadence calls regarding marketing strategy, planned initiatives, status updates and current results with key business stakeholders, regional sales leaders, marketing team members, etc.
• Partner closely with our sales and sales development teams to accelerate pipeline in our target accounts and increase conversions to drive net new revenue growth.
• Contribute to the creation of marketing efforts that are programmatic and scalable by documenting best practices and lessons learned.
• Any other tasks that may be assigned to help the company meet its goals.
• Travel required up to 30%.

Field Marketing Manager

• Own the Regional Marketing Strategy
• Develop and execute the integrated field marketing strategy
• Translate global campaigns into locally relevant programs that resonate with finance and accounting leaders
• Identify the right mix of events, campaigns, account-based initiatives, and digital engagement to drive pipeline growth
• Continuously refine strategy based on performance insights, market dynamics, and sales feedback
• Manage the commercial and operational performance of marketing
• Manage and allocate the regional field marketing budget
• Prioritize investments based on expected pipeline and revenue impact
• Track program performance and marketing contribution to pipeline
• Provide clear reporting and insights to marketing and sales leadership
• Work closely with regional Sales leadership to align marketing strategy with commercial priorities
• Develop programs that support account engagement and accelerate deal cycles
• Ensure marketing-generated engagement translates into pipeline opportunities
• Define and execute the regional event strategy
• Deliver high-impact experiences including industry conferences, hosted events, and executive roundtables
• Manage vendors, agencies, and event execution across multiple markets
• Ensure events are aligned to pipeline objectives and measurable outcomes
• Partner with global teams to optimize the regional website experience and buyer journey
• Ensure campaigns are supported by relevant localized content and assets
• Drive the development of regional customer stories and proof points
• Work with Sales and Customer Success to surface compelling customer success stories from the region
• Partner with digital agencies to set the strategy

Senior Manager, Marketing

People Operations

• The People Strategy Consultant will be engaged to produce the following deliverables:
• - **Employee Relations Framework. **Design and document an employee relations framework, including supporting policies, escalation pathways, and reference materials, delivered as a defined work product.
• - **Annual Performance Review and Merit Enablement.** Develop the enablement package for FloQast’s annual performance review and merit cycle, including training materials and the delivery of associated training sessions to designated stakeholders.
• - **Workstream Playbooks.** Build a set of workstream playbooks documenting defined people-operations processes, delivered as completed reference documentation.
• - **Calibration Consolidation and Visualization. **Develop a consolidated calibration framework and supporting visual tools to streamline the review and alignment of performance calibration data across teams, delivered as a defined work product.
• - **PBP Process Optimization and AI-Integration. **Evaluate and optimize existing PBP processes and identify opportunities for AI-integration to improve efficiency and accuracy, delivered as a documented recommendations package and updated process flows.
• - **PBP Toolkits and Enablement Materials Update. **Review and update existing PBP toolkits and enablement materials to reflect current best practices and organizational needs, delivered as revised reference documentation.
• - **Policy Review and Optimization.** Conduct a comprehensive review of existing People-function policies and deliver optimized policy documentation with recommended updates, delivered as a completed policy package.
• The People Strategy Consultant would be engaged to produce and deliver these work products. The People Strategy Consultant is not engaged to perform ongoing day-to-day operational duties, to manage or supervise FloQast personnel, or to occupy a standing role within the People team.

People Strategy Consultant

Developer Relations

• Elevate engineering productivity at scale by designing, standardizing, and evolving our CI/CD platforms and infrastructure workflows.
• Sit at the intersection of platform engineering and developer enablement, primarily focusing on modern CI/CD systems and infrastructure as code using Terraform.
• Define standards, reduce friction in the software delivery lifecycle, and create self-service infrastructure patterns that scale across teams.
• Partner with engineering leadership and cross-functional teams to ensure the software development lifecycle is secure, automated, observable, and optimized for speed and reliability.
• Mentor senior engineers and influence architectural decisions across the organization.

Technical Support Engineer – Integrations

Field Marketing Manager

Senior Manager, Marketing

People Strategy Consultant

Staff Software Engineer – Developer Experience