Technical Support Engineer – Integrations

FloQast

Technical Support Engineer unblocking customers facing technical obstacles across FloQast’s integrations. Engaging with IT and finance experts to ensure successful integration outcomes.

Posted 7/14/2026full-timeLos Angeles • California • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Support and troubleshooting, with a strong focus on customer communication and problem resolution. Proficient in utilizing technical tools and internal systems to optimize customer environments and enhance support outcomes.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsStrong Communication SkillsCross-Functional CollaborationCustomer Urgency Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ConfigurationError Message TroubleshootingRoot Cause AnalysisAPI Client ProficiencyCRUD Operations

Soft Skills

High Emotional IntelligenceCritical ThinkingEmpathetic SupportTime ManagementMulti-Tasking

Tools & Technologies

Session Replay ToolsLog Analysis ToolsDeveloper ToolsPostmanInternal Admin Tools

Industry Keywords

L1 SupportL2 SupportL3 SupportERP IntegrationsCloud Storage Providers

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and sharing technical resolutions.
Perform technical configuration work to optimize customer environments, ensuring successful outcomes aligned with platform best practices and client specifications.
Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), with a specific focus on integrations such as ERPs, Cloud Storage Providers, SSO Identity Providers, Subledgers, Banks, etc.
Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform deep-dive troubleshooting.
Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.
Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.
Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).
Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization.
Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.

Requirements

What you’ll need

2+ years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

Benefits

Comp & perks

Medical
Dental
Vision
Family Forming benefits
Life & Disability Insurance
Unlimited Vacation