Floor Coverings International

Sales

• Act as the single point of contact to the customer for all types of flooring service requests
• Go out to client’s homes and meet with them regarding their flooring project
• Follow our Sales System using our devices and software (non-negotiable)
• Coordinate installation time and communication schedule with Office Manager/Project Manager
• Assist Office Manager/Project Coordinator with ordering of products (provide clarification on what needs to be ordered, as needed)
• Communicate customer needs/expectations to Install Manager to make jobs go smoothly
• Go back to finished jobs on day of completion for final walk thru and pick up final payment
• Re-visit finished jobs (5-10 days after) to inspect, take reference pictures and ask for referrals
• Engage in on-going training/educational requirements (may involve travel at company expense)
• Participate in BNI, Chambers and other networking events to build relationships
• Expectation is to generate 50% of your leads after being employed 6 months. Company will help you on how this is to be done.

Sales Design Associate

Designer

• Meet with homeowners for flooring and bathroom remodeling consultations
• Design beautiful flooring and bath remodeling solutions that fit each customer's style and budget
• Use our proven in-home sales system, software, and technology to prepare proposals and close projects
• Serve as the customer's primary point of contact throughout the sales process
• Coordinate with our office and production teams to ensure exceptional customer experiences
• Build lasting customer relationships that generate referrals and repeat business
• Leverage the appointments we provide while actively networking and generating your own sales opportunities.
• Participate in ongoing sales, design, and product training

Design Associate

Account Manager

• Identify and pursue new residential and commercial customer opportunities through networking, cold calling, social media, and in-person visits.
• Build and maintain referral partnerships with interior designers, property managers, realtors, contractors, and other trade professionals.
• Represent the company at trade shows, networking groups (e.g., BNI), and local community events.
• Collaborate with the sales and marketing teams to develop lead-generation campaigns and promotional strategies.
• Set and track weekly, monthly, and quarterly outreach goals to ensure consistent growth of the customer base.
• Schedule in-home and on-site consultations for the Design Associates and Estimators.
• Maintain detailed records of contacts, activities, and outcomes in CRM software.
• Provide feedback on market trends and customer needs to guide product and marketing decisions.

Strategic Account Manager

• Go out to clients’ homes to provide in-home consultations and quotes for their flooring project
• Use a consultative sales approach (No high pressure sales) - measure accurately, show flooring samples in the home, and help customers reach a solution to meet their goals and budget
• Use our tablet estimating software and keep accurate records in Salesforce regarding follow-up communication
• Hand off job details to install manager to help jobs go smoothly and conduct post-installation walkthroughs
• Maintain customer relationships and develop key referral sources to generate ongoing business
• Develop business partner relationships for ongoing business
• Generate leads through networking and prospecting to supplement company-provided leads

Sales Design Associate

Design Associate

Strategic Account Manager

Flooring Sales Associate