Enterprise Architect
CGS Federal (Contact Government Services)
AndroidCloudiOSPMPSDLCSQLVMware
IT Administrator
Flipp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Junior
Tech Stack
AndroidiOSVMware
About the role
- Act as first point of contact for all IT support requests and resolve low-to-medium complexity issues
- Troubleshoot technical issues including access privileges, asset upgrades, new laptop/mobile requests, printers, networking, and AV
- Escalate or collaborate with manager/director or other analysts for complex issues
- Lead implementation of low-to-medium complexity IT projects and assist with complex IT initiatives
- Perform operational duties as assigned: follow defined processes, maintain IT assets inventory, assist vendors where required
Requirements
- 1-3 years as a help desk technician or other technical customer application/ Hardware support role
- Troubleshooting environments with both PC/Mac and iOS/Android
- Vmware Workforce1
- Microsoft Office Suite
- Google Workspace suite
- Network - wired & Wifi
- Printer / laptop / Audio Video setup and configuration
- User account administration
- Technical documentation creation
- Imaging and asset management
- Certifications: A+
- Certifications: HDI-CSR
- Certifications: Network+ / CCNA
Benefits
- An inclusive, collaborative environment where your voice matters
- A remote first environment
- The tools and opportunities you need to grown and develop
- Every opportunity to own your success
- Appropriate accommodations available on request during selection process
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinguser account administrationimagingasset managementtechnical documentation creationnetworkingAV setup and configurationPC supportMac supportmobile support
Soft skills
communicationcollaborationproblem-solvingcustomer serviceleadership
Certifications
A+HDI-CSRNetwork+CCNA
