Flipp

IT Support

• Act as first point of contact for all IT support requests and resolve low-to-medium complexity issues
• Troubleshoot technical issues including access privileges, asset upgrades, new laptop/mobile requests, printers, networking, and AV
• Escalate or collaborate with manager/director or other analysts for complex issues
• Lead implementation of low-to-medium complexity IT projects and assist with complex IT initiatives
• Perform operational duties as assigned: follow defined processes, maintain IT assets inventory, assist vendors where required

IT Administrator