Flexential

Customer Success Manager

• Managing day-to-day needs for colocation, cloud, and managed service customers
• Ensuring customers derive maximum value from products and services
• Championing Flexential within the customer’s organization
• Onboarding new customers including platform training
• Creating and executing customer engagement plans
• Preparing and hosting Enterprise Business reviews
• Collaborating with the Sales team for customer success and growth opportunities
• Maintaining revenue by executing Net Retention Action plans