Flexential

Operations

• Oversee all data center operations within the assigned area, ensuring the efficient operation of facilities and the delivery of top-tier support to internal and external customers.
• Conduct regular rounds of the facility to ensure the equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
• Lead, mentor, and guide staff across multiple managed markets.
• Foster a culture of growth and development by creating career progression plans for direct reports and conducting regular one-on-one meetings to track performance and discuss professional goals.
• Manage and evaluate performance of direct reports through annual evaluations, merit increases, and promotions.
• Supervise the time tracking, including overtime and Paid Time Off (PTO) for all CIEs, DCTs, and Supervisors within the area.
• Ensure the security of the data centers under your area’s management, implementing measures to prevent unauthorized access and data breaches.
• Develop and execute both short-term and long-term strategies to improve operational efficiency and meet the business goals of the area.
• Oversee the area’s purchasing process, ensuring that all procurements align with operational needs and budget constraints.
• Manage the creation and maintenance of technical documentation for departmental processes and procedures, contributing to a comprehensive knowledge base.
• Lead the development and implementation of training programs that align with Flexential's customer service standards and foster a culture of continuous learning within the team.
• Monitor areas tasks to ensure that customer SLAs are met consistently.
• Act as the escalation point for sensitive and high-priority customer issues, managing incident investigations and resolution processes.
• Create and manage employee engagement initiatives to improve morale and team cohesion, ensuring high levels of productivity and satisfaction.
• Manage and implement new programs and projects to support regional data center operations, providing technical and administrative guidance to ensure successful execution.
• Critique the performance of subcontractors to ensure adherence to schedules, standards, and specifications.
• Support and train staff on preventive, corrective, and emergency maintenance planning, scheduling, and execution.
• Perform root cause analysis for equipment failures and contribute to continuous improvements in equipment reliability and performance.
• Continuously drive innovation within the area, focusing on reducing operational costs and mitigating risks in data center operations.

Area Manager, Data Center Operations

Project Manager

• Lead and manage data center design projects, ensuring they are completed on time, within budget, and to the required quality standards.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate and communicate with stakeholders, including clients, architects, contractors, and internal teams.
• Oversee the electrical engineering aspects of data center design, including generation, switchgear, critical power, and energy storage systems.
• Work closely with mechanical, civil, and structural engineers to ensure integrated and cohesive design solutions.
• Ensure compliance with industry standards, codes, and regulations.
• Provide technical guidance and support throughout the project lifecycle.
• Conduct feasibility studies, risk assessments, and technical evaluations.
• Review and approve design documents, specifications, and drawings.
• Manage relationships with external vendors and contractors.
• Evaluate and select suppliers for electrical systems and components.
• Monitor and ensure quality control of materials and workmanship.
• Promote sustainable design practices and innovative technologies to enhance data center performance.
• Implement energy-saving initiatives and support the company’s sustainability goals.
• Ensure rigorous quality assurance processes are followed throughout the project.
• Conduct regular site inspections and audits to ensure compliance with design specifications and standards.
• Maintain accurate and detailed project documentation.
• Prepare regular status reports for senior management and stakeholders.
• Ensure proper handover of completed projects to operations teams.

Data Center Project Manager – Electrical

Product Manager

• Define end-to-end solution frameworks and designs combining: Colocation, Interconnection, Marketplace Destination, and Cloud/Data Protection Services.
• Develop repeatable solution blueprints, reference architectures, and use-case narratives tailored to specific customer segments.
• Ensure solutions are scalable, commercially viable, and operationally feasible.
• Translate solution requirements into clear inputs for data center design standards, engineering specifications, construction, and capacity planning.
• Equip Account Executives and Solution Engineers with value-driven messaging and technical solution narratives tied to customer outcomes.
• Monitor and assess emerging trends in the data center industry and engage with technology partners.

Principal Product Manager, Platform Solutions

Technical Account Manager

• Act as the trusted technology advisor to a base of accounts.
• Act as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment.
• Partner with Flexential Sales to cultivate and capitalize on new opportunities.
• Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.
• Contribute to Flexential process improvement initiatives tailored to improve customer satisfaction.
• Analyze performance improvements, risk assessment on customer environment and provide recommendations.
• Ensure effective ownership, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts.
• Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.
• Represent customer requirements in Flexential product roadmap discussions and governance meetings.
• Document and map customer roadmaps to Flexential pipeline.
• Identify and lead unique continuous improvement activities in support of customer.
• Ensure projects are on time, within budget and to satisfaction of client.
• Ensure complete understanding of project scope by technical teams and client.
• Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.

Cloud Technical Account Manager

Solutions Engineer

• Design and implement data and application integrations using Boomi, APIs, and event-driven patterns
• Build and manage secure, scalable integrations across enterprise platforms including ERP, CRM, operational systems, and data platforms
• Monitor, troubleshoot, and optimize integration workflows for reliability and performance
• Extract, transform, and model structured and semi-structured data for analytics and downstream consumption
• Implement and manage data storage solutions including data lakes, data warehouses, and curated data marts
• Partner with architects, data scientists, and business teams to design solution patterns that support AI and automation use cases
• Enable AI solutions by engineering clean, well-integrated, and governed data inputs
• Build and manage automated data and integration pipelines delivering consistent outcomes
• Contribute to technical documentation, operational runbooks, and knowledge sharing

Data & AI Solution Engineer

Customer Success Manager

• Manage day-to-day needs for colocation, cloud, and managed service customers
• Ensure customers derive maximum value and utilization from our products and services
• Champion Flexential within the customer’s organization
• Build and maintain customer relationships in an IT organization post sale
• Onboard new customers including platform training
• Create and execute customer engagement plans
• Collaborate with the Sales team for customer success and identifying growth opportunities
• Execute Net Retention Action plans to maintain revenue
• Perform other duties as required and assigned

Customer Success Manager – West Region

Account Manager

• Meet and/or exceed all quota requirements.
• Develop and execute sales territory plans.
• Determine and set the appropriate sales strategy to position and close complex sales opportunities in a competitive colocation, cloud and managed services market.
• Develop and build relationships with prospective customer executives, technical staff and key strategic partners.
• Develop technical responses and strategy for RFP’s as a member of the account team.
• Manage multiple priorities and multi-task effectively.
• Track prospect and sales activities in Salesforce.com.
• Perform other duties as required and assigned.

• Managing day-to-day needs for colocation, cloud, and managed service customers
• Ensure customers derive maximum value and utilization from products and services
• Build and maintain customer relationships in an IT organization post sale
• Onboarding of new customers including platform training
• Create and execute customer engagement plans
• Collaborate with the Sales team for success and identifying growth opportunities
• Responsible for maintaining revenue by executing Net Retention Action plans

• Managing day-to-day needs for colocation, cloud, and managed service customers
• Ensuring customers derive maximum value from products and services
• Championing Flexential within the customer’s organization
• Onboarding new customers including platform training
• Creating and executing customer engagement plans
• Preparing and hosting Enterprise Business reviews
• Collaborating with the Sales team for customer success and growth opportunities
• Maintaining revenue by executing Net Retention Action plans