Flexential

Product Designer

• Develop and execute a multi-year strategy for end-user support and experience that aligns with Flexential’s company goals.
• Define the future state of our service desk, incorporating advanced tools, processes, and technologies
• Oversee all service desk operations, ensuring the delivery of timely, high-quality, and scalable support services for both internal employees and external customers.
• Build and mature a follow-the-sun support model to serve our nationwide data center footprint
• Implement and manage a robust set of KPIs and user experience metrics (such as CSAT, NPS/eNPS, and task completion rates) to drive continuous improvement.
• Use data to identify systemic issues and prioritize preventative actions over reactive fixes.
• Champion the adoption of ITIL-based processes and modern service management technologies.
• Evaluate and implement new tools (e.g., AI-powered support, automation) to optimize operations and enhance the user journey.
• Establish and maintain strong relationships with senior leadership and other departments to ensure end-user support strategies are integrated with Flexential’s North Star objectives.
• Act as the voice of the user, using feedback and data to influence the design and functionality of internal and client-facing IT systems. Ensure that every user interaction reflects our company's commitment to exceptional service.
• Lead a team of employee and contract infrastructure support professionals in establishing a forward-looking culture built on ownership, excellence, and customer-centricity that positions Flexential for long-term success.
• Mentor and motivate support professionals across locations, creating an environment where team members are energized to deliver exceptional customer experiences and take pride in their technical expertise.
• Design and implement strategic career pathing frameworks that align individual strengths and aspirations with organizational needs, ensuring the right people are positioned for maximum impact.
• Develop comprehensive technical training programs and individualized career development plans that build team capabilities and advance professionals toward their next level of contribution.

Senior Director, Service Desk – End User Experience

Vice President

• Lead the strategy, modernization, and delivery of the application portfolio
• Collaborate with senior business leaders to create and maintain a multi-year application roadmap
• Oversee the entire application lifecycle
• Drive significant application rationalization and modernization initiatives
• Build and lead a high-performing, agile team of applications professionals

VP, Enterprise Applications

Director

• Define and execute the long-term infrastructure roadmap
• Spearhead the evaluation, adoption, and integration of AI and machine learning technologies
• Manage and optimize hybrid cloud and virtualization platforms (Azure, AWS, VMware)
• Partner with facility operations management, capacity planning, and hardware lifecycle teams
• Define and monitor key performance indicators (KPIs) and service-level agreements (SLAs)
• Ensure robust disaster recovery, high availability, and business continuity strategies
• Develop and manage infrastructure budget, control costs, and oversee vendor relationships

Senior Director, Infrastructure Services

Project Manager

• Lead and manage data center design projects, ensuring they are completed on time, within budget, and to the required quality standards.
• Develop and maintain project plans, schedules, and budgets.
• Coordinate and communicate with stakeholders, including clients, architects, contractors, and internal teams.
• Oversee the mechanical engineering aspects of data center design, including HVAC, cooling systems, and energy efficiency measures.
• Work closely with electrical and structural engineers to ensure integrated and cohesive design solutions.
• Ensure compliance with industry standards, codes, and regulations.
• Provide technical guidance and support throughout the project lifecycle.
• Conduct feasibility studies, risk assessments, and technical evaluations.
• Review and approve design documents, specifications, and drawings.
• Manage relationships with external vendors and contractors.
• Evaluate and select suppliers for mechanical systems and components.
• Monitor and ensure quality control of materials and workmanship.
• Promote sustainable design practices and innovative technologies to enhance data center performance.
• Implement energy-saving initiatives and support the company’s sustainability goals.
• Ensure rigorous quality assurance processes are followed throughout the project.
• Conduct regular site inspections and audits to ensure compliance with design specifications and standards.
• Maintain accurate and detailed project documentation.
• Prepare regular status reports for senior management and stakeholders.
• Ensure proper handover of completed projects to operations teams.

DC Design Project Manager – Mechanical

Systems Engineer

• Oversee the operation and maintenance of the building management systems, including HVAC, electrical, and other critical infrastructure.
• Continuously monitor system performance and implement optimization strategies to improve efficiency and reduce energy consumption.
• Diagnose and resolve technical issues related to BMS, ensuring minimal downtime and disruption to data center operations.
• Ensure all systems comply with relevant regulations, standards, and best practices.
• Lead and manage BAS-related projects, including upgrades, installations, and expansions.
• Collaborate with external vendors and contractors to ensure timely and quality service delivery.
• Provide guidance and training to the facilities team on BAS operations and best practices.
• Maintain detailed records of system operations, project progress, and any issues encountered.

Building Automation Systems Engineer – Manager

Human Resources

• Oversee daily administration of the company benefits program and administer additional duties in compensation (50% Compensation, 50% Benefits)
• Work closely with Payroll to ensure accuracy of benefits enrollments and payroll deductions; resolve issues with benefit vendors
• Perform routine audits and monthly reconciliation of benefit invoices, payroll deductions and general ledger; analyze variances to the benefits budget
• Manage the dependent eligibility verification process and assist employees with benefits questions, enrollment and qualified life events
• Manage the Employee Wellness program and communications; conduct research and prepare management reports for HR programs and wellness challenges
• Assist with annual open enrollment including preparation and distribution of materials, drafting communications, coordinating employee meetings, configuring and testing enrollment tool
• Serve as the system benefit administrator for the HRIS including troubleshooting, configuring system processes, implementing new functionalities and system upgrades
• Partner with leave management vendor; administer Leave of Absence processes including FMLA, ADA, state and local leave laws, short-term medical leave or long-term disability plans
• Serve as primary contact for worker’s compensation claims and coordinate with vendors
• Assist with annual 401K nondiscrimination testing and ERISA benefit plan audits
• Assist Compensation team with yearly bonus and merit processes; manage day-to-day compensation responsibilities for offers and requisition requests
• Ensure compliance within compensation guidelines, budgets, pay equity, FLSA classifications and track regulatory changes and trends
• Ensure job descriptions are accurate and organize annual review of Job Descriptions
• Contribute to strategic planning around market analysis, yearly market range updates and cost analysis
• Perform other duties as required and assigned

Compensation and Benefits Specialist

Marketing

• Promote the company through a strong public relations and thought leadership program including content, social media, brand messaging and visuals
• Manage corporate communications across a variety of channels including public relations, executive thought leadership and social media
• Lead content strategy and development phases of campaigns that incorporate industry best practices
• Partner with Product Marketing and Digital Marketing teams to align the customer journey
• Create and implement corporate marketing and brand strategies for consistent branding, messaging, and positioning
• Oversee all creative projects to ensure brand consistency
• Build, manage, and lead a strong team by recruiting, coaching and developing team members
• Develop standards, systems and best practices for content creation, distribution, and maintenance
• Work within collaborative, integrated teams; run a team, control timelines and budgets, anticipate issues and solve complex problems
• Manage multiple agency and vendor relationships
• Translate insights and creative ideas into meaningful strategies across earned, owned, paid and shared channels