Flexential

Technician

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Accurately follow Flexential Cabling Standards.
• Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
• Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
• Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
• Work a common hardware upgrade/replacement request.
• Identify information given during more complex requests as outlined by the remote hands product.
• Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
• Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
• Install hardware in a cabinet according to Flexential best practices.
• Understand OpsDB functionality.
• Install, label, and document power installed into customer cabinets.
• Can articulate process for ordering of PDUs, cable, and cabinets.
• Install, label, terminate, test and troubleshoot cabling consistently.
• Document CLX entries.
• Follow safety and fiber cleaning protocols.
• Read, understand and perform LOA verification.
• Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.
• Maintain SLA compliance across assigned tasks.
• Document shift activities and complete handoffs to ensure continuity of operations.
• Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Data Center Technician I

Public Relations

• Execute communications programs that support Flexential's corporate, brand, product, customer, and growth initiatives.
• Partner with stakeholders across the organization to identify, develop, and amplify compelling stories.
• Ensure messaging consistency across external communications channels.
• Develop communications plans that align with broader marketing and business priorities.
• Translate complex technology and infrastructure topics into clear, engaging content for a variety of audiences.
• Manage day-to-day public relations activities in partnership with Flexential's PR agency.
• Develop press materials including press releases, media pitches, briefing documents, messaging, and talking points.
• Build and maintain relationships with key technology, business, and trade media.
• Support media interviews, award submissions, and speaking opportunities.
• Track industry trends and identify opportunities to proactively contribute to market conversations.
• Support executive thought leadership initiatives that increase visibility and strengthen industry credibility.
• Manage executive social media programs, including content development, publishing coordination, and performance reporting.
• Develop and execute Flexential's corporate social media strategy in alignment with marketing campaigns, corporate initiatives, and communications priorities.
• Amplify media coverage, customer stories, executive perspectives, events, and company milestones through social channels.
• Partner with teams across Marketing, Product Marketing, Sales, Operations, Customer Success, Human Resources, and Executive Leadership to support strategic initiatives.
• Serve as a communications resource for major announcements, company milestones, events, research initiatives, and customer-facing programs.
• Monitor and report on media coverage, share of voice, social media performance, executive engagement, and other communications metrics.
• Evaluate program effectiveness and recommend improvements based on performance data.

Senior PR and Communications Manager

Operations

• Lead all day-to-day operations across the company’s data center portfolio, with accountability for execution, reliability, workforce performance, and site level discipline.
• Provide leadership to regional operations leaders and site teams, establishing clear expectations, strong operating rhythms, and visible accountability for performance.
• Drive consistency across facilities while preserving appropriate agility to respond to local operational realities, customer needs, and evolving business priorities.
• Build a performance culture rooted in safety, ownership, responsiveness, preparation, and continuous improvement.
• Drive rigorous maintenance, data quality, and operational adoption of DCIM, BMS, building automation, and controls platforms to strengthen visibility, standardize execution, and improve portfolio performance.
• Own the operational performance and lifecycle review of mission critical facility infrastructure, including electrical, mechanical, plumbing, cooling, life safety, critical power, generation, UPS, switchgear, and supporting systems required to sustain uptime and customer confidence.
• Provide executive oversight for Environmental Health and Safety programs across the operations organization.
• Partner closely with teams responsible for construction, commissioning, operational enablement, controls, analytics, and process improvement to ensure clean handoffs, strong readiness, and effective execution across the portfolio.

VP, Data Center Operations

Solutions Engineer

• Independently define and lead solution strategy for high-value and strategic sales pursuits, acting as the principal technical authority for data center infrastructure, interconnection, power, and mechanical system design.
• Proactively engage strategic customers during pre-sales cycles to anticipate long-term architectural needs, business drivers, growth plans, and infrastructure risks.
• Architect non-standard, highly complex physical infrastructure solutions, ensuring alignment with customer priorities, internal facility capabilities, and long-term platform strategy.
• Lead customer requirement-gathering sessions and executive workshops, translating technical constraints into clear architectural approaches and business narratives.
• Provide executive-level technical storytelling and solution justification during RFP responses, design workshops, and final customer selection processes.
• Serve as the final escalation point for solution integrity, ensuring designs meet engineering standards, resilience objectives, and customer business outcomes.
• Establish, evolve, and evangelize architectural standards, reference designs, and best practices for physical data center infrastructure.
• Perform advanced technical evaluations, modeling, and design validation for solutions requiring non-standard engineering or novel approaches.
• Influence product strategy, infrastructure investment decisions, and long-range capacity and resilience planning through customer insight and technical research.
• Act as an informal technical leader across Architecture, Engineering, Product, Operations, and Sales organizations without formal authority.
• Translate complex infrastructure designs into quantified business outcomes, including ROI, TCO, and risk analysis.
• Serve as a primary external technical evangelist, as appropriate based on business needs and individual strengths, representing the company at conferences, industry panels, standards bodies, and customer executive briefings.
• Author white papers, technical briefs, and thought leadership content that position the company as an industry leader in data center and interconnection infrastructure.
• Initiate and drive the development of internal tools, calculators, design frameworks, and enablement materials for Solutions Engineering & Architecture teams.

Principal Solutions Architect

Director

• Own the system of record.
• Harden data quality.
• Drive consolidation.
• Run capacity and forecasting.
• Manage reserves and utilization.
• Support the deal with data.
• Stabilize controls.
• Own the instrumentation layer.
• Close metering gaps.
• Protect billing integrity.
• Own operational metrics.
• Identify risk in the data.
• Stabilize and build the team.
• Build a resilient function.

Senior Director, Data Center Infrastructure Management, Intelligence & Controls

Account Manager

• Meet and/or exceed all quota requirements.
• Develop and execute sales territory plans.
• Determine and set the appropriate sales strategy to position and close complex sales opportunities in a competitive colocation, cloud and managed services market.
• Develop and build relationships with prospective customer executives, technical staff and key strategic partners.
• Develop technical responses and strategy for RFP’s as a member of the account team.
• Manage multiple priorities and multi-task effectively.
• Track prospect and sales activities in Salesforce.com.
• Perform other duties as required and assigned.

Platform Engineer

• Design, develop and operationally manage automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities
• Develop , and manage the Observability OpenTelemetry Central Backend Stack: Grafana Enterprise, Mimir, Loki, Tempo, and Alertmanager on Kubernetes/RKE2 via Helm and GitLab CI -CD .
• Build and manage iaC and CI-CD for automated provisioning and deployment, including Terraform modules for Infra/ VM/storage provisioning, Ansible AWX playbooks for OS/ App bootstrap, ArgoCD and Helm for Kubernetes configuration .
• Develop and manage OpenTelemetry Prometheus scrape profile library including SNMP exporters, REST API exporters, and cloud provider exporters (CloudWatch, Azure Monitor, GCP) for multiple device classes.
• Develop AIOps capabilities on platforms for e.g Observability use-cases : anomaly detection integrations, event correlation rules in Alertmanager , and synthetic monitoring patterns to reduce alert noise.
• Configure and maintain Zabbix auto-discovery: network range scanning, device classification, and Prometheus service discovery integration.
• Build and harden Edge Stack deployments (Prometheus + OTel collector) per data center site using GitOps templates.
• Integrate Alertmanager with ServiceNow: webhook routing, ticket enrichment, auto-close logic, and escalation policy configuration.
• Maintain platform security: Conjur /CyberArk secret injection at runtime, mTLS between stack components, RBAC in Grafana Enterprise.
• Author and maintain Grafana dashboards in JSON/GitLab — facility overview, network health, RED metrics, application telemetry.
• Mentor mid-level engineers, lead code reviews, and establish engineering standards for the team.
• Represent platform engineering in cross-functional architecture reviews and executive-level program updates.
• Perform other duties as required and assigned

Senior Platform Engineer

• Lead the design, development, deployment and operational management of automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities.
• Lead, Build and manage the Platform Engineering team and function — hiring, mentoring, performance management, and technical roadmap ownership.
• Plan, build and operate an OpenTelemetry Observability platform with technologies including Grafana, Mimir, Loki, Tempo, Alertmanager on Kubernetes/RKE2 using Helm and ArgoCD.
• Build an automated federated Observability Edge Stack — Prometheus + OTel collector nodes deployed per site and Zabbix auto-discovery configuration and Prometheus scrape profile library for 10+ device classes (Cisco, Juniper, Dell, NetApp, etc.).
• Design, develop and manage engineering lifecycle platforms for high-velocity secure SDLC using Gitlab and similar / related technologies.
• Build and operate iaC and CI/CD platforms including GitLab CI/CD, Terraform, Ansible AWX, Helm, and ArgoCD for automated provisioning and application deployment.
• Own, enhance and operate critical IT platform technologies e.g Boomi for integrations , AWS for Cloud environments, including their hosted infrastructure.
• Establish and enforce platform security posture: secrets management via CyberArk/ Conjur , RBAC, mTLS , compliance boundary design, and zero inbound telemetry architecture.
• Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI enrichment, and CMDB correlation
• Define and implement extensibility patterns including AIOps : e.g anomaly detection hooks, event correlation pipeline design, and integration with future ML/AI tooling.
• Partner with other IT and business teams for App Dev, requirements capture, delivery validation and integration needs.
• Represent platform engineering in cross-functional architecture reviews and executive-level program updates.
• Perform other management and technical duties as required and assigned for team and operational resilience e.g team building, on-call rotation, etc.

Senior Manager, Platform Engineering

• Oversee all data center operations within the assigned area, ensuring the efficient operation of facilities and the delivery of top-tier support to internal and external customers.
• Conduct regular rounds of the facility to ensure the equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
• Lead, mentor, and guide staff across multiple managed markets.
• Foster a culture of growth and development by creating career progression plans for direct reports and conducting regular one-on-one meetings to track performance and discuss professional goals.
• Manage and evaluate performance of direct reports through annual evaluations, merit increases, and promotions.
• Supervise the time tracking, including overtime and Paid Time Off (PTO) for all CIEs, DCTs, and Supervisors within the area.
• Ensure the security of the data centers under your area’s management, implementing measures to prevent unauthorized access and data breaches.
• Develop and execute both short-term and long-term strategies to improve operational efficiency and meet the business goals of the area.
• Oversee the area’s purchasing process, ensuring that all procurements align with operational needs and budget constraints.
• Manage the creation and maintenance of technical documentation for departmental processes and procedures, contributing to a comprehensive knowledge base.
• Lead the development and implementation of training programs that align with Flexential's customer service standards and foster a culture of continuous learning within the team.
• Monitor areas tasks to ensure that customer SLAs are met consistently.
• Act as the escalation point for sensitive and high-priority customer issues, managing incident investigations and resolution processes.
• Create and manage employee engagement initiatives to improve morale and team cohesion, ensuring high levels of productivity and satisfaction.
• Manage and implement new programs and projects to support regional data center operations, providing technical and administrative guidance to ensure successful execution.
• Critique the performance of subcontractors to ensure adherence to schedules, standards, and specifications.
• Support and train staff on preventive, corrective, and emergency maintenance planning, scheduling, and execution.
• Perform root cause analysis for equipment failures and contribute to continuous improvements in equipment reliability and performance.
• Continuously drive innovation within the area, focusing on reducing operational costs and mitigating risks in data center operations.