FleetPride

Technician

• Examine vehicles to determine extent of damage or malfunction(s)
• Provide customers with preventative maintenance solutions, whenever appropriate
• Maintain 80% productivity
• Prevent comebacks
• Perform inspections and preventative maintenance of vehicles and equipment
• Perform routine and scheduled maintenance services such as oil changes, lubrications and filter replacements
• Repair, reline, replace, and adjust brakes (air, hydraulic, electric and brake accessories)
• Test drive vehicles and test components using proper equipment
• Troubleshoot and repair suspension systems including leaf and coil spring systems
• Troubleshoot and repair electrical systems, exhaust systems, steering systems, air conditioning, PTO'S and custom exhaust systems
• Adjust, remove and replace clutches and drivelines
• Troubleshoot and repair fuel tanks, fifth wheels, trailer hitches, pintle hooks, auxiliary axles and frames
• Perform tandem alignment, front axle king pin and bushing repairs
• Perform basic aluminum and steel wire welding
• Utilize machinery in order to repair or fabricate any driveshaft
• File, grind, sand and smooth filled or repaired surfaces, using power tools and hand tools
• Remove upholstery, accessories, electrical window and seat operating equipment and trim to gain access to vehicle bodies and fenders
• Maintain a clean and organized workspace and service truck
• Practice safe driving

Mobile Service Technician II

Advisor

• Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
• Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
• Ensure professional, timely, and high-quality customer interactions both internally and externally that drive satisfaction and loyalty.
• Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
• Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion.
• Track work progress, communicate updates internally and externally, and control related costs.
• Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing. Uphold accuracy and efficiency across all service and repair order documentation.
• Assist locating and securing parts from warehouses, branches, or OEM dealers as needed.
• Account for special order, returns, and warranty parts in compliance with company policy.
• Maintain organized, accurate recording and ensure parts are billed out properly on service orders.
• Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.
• Participate in training, team meetings, and process improvement initiatives.
• Proactively identify opportunities to improve efficiency and service quality.

Virtual Branch Service Advisor

• Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
• Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
• Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
• Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing.
• Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.

Branch Service Advisor

Account Executive

• Utilize Rigdig, internal prospect lists, and other lead generation tools to identify and qualify potential customers within a designated territory.
• Research and analyze potential customers to gain insights into their business models, challenges, and service requirements.
• Develop and execute targeted outreach strategies to engage prospective customers and establish strong relationships.
• Present FleetPride’s solutions in a compelling, consultative manner that clearly demonstrates value and alignment with customer needs.
• Negotiate and close deals with new customers, ensuring agreements that deliver mutual value and long-term business partnerships.
• Onboard new customers and ensure a smooth transition into the FleetPride network.
• Maintain regular communication with customers, proactively addressing concerns and delivering exceptional service.
• Track and report on sales activity, pipeline, and key performance indicators (KPIs).

Mobile Service Technician II

Virtual Branch Service Advisor

Branch Service Advisor

Territory Service Sales Representative