FleetPride

Manager

• Provide leadership to multiple service managers in their assigned area and motivate personnel to meet or exceed the annual EBITA, sales budgets and KPI goals.
• Drive and implement standard practices and procedures at assigned service center locations.
• Hire and supervise Service Managers for the branches in the area assigned.
• Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles.
• Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis.
• Enforce company policies and procedures, abide by same.
• Provide hands-on support to service managers that assists with career development, coaching and training.
• Responsible to ensure all required training is completed in a timely manner in their responsible area.
• Identify best practices and implement across all branches in their responsible area.
• Identify top performers and position them to coach others to maximize efforts.
• Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures.
• Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective.
• If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager.
• Assist Accounts Receivables on any requests for overdue accounts.
• Make collection calls on problem accounts when necessary.
• Work with the Service Manager on talent to hire and retain technicians at each branch.
• Provide guidance on market compensation rates and programs.
• Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers.
• Approve expenses up to budget limits.
• Visit each branch location regularly, with a focus on the bottom performing branches.

Service Area Manager