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Virtual Branch Service Advisor
FleetPrideVirtual Branch Service Advisor for supporting multiple business units within FleetPride. Enhance customer experience and optimize service processes as a key member of the team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, including scheduling, service coordination, and repair order processing. Proficient in utilizing Microsoft Excel, Word, and Outlook, along with Karmak and iSeries systems to enhance operational efficiency.
Highest-signal resume keywords
Customer Service ManagementService CoordinationRepair Order ProcessingMicrosoft ExcelKarmak System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ProcessingRepair Order DocumentationParts ManagementCost ControlLogistics Coordination
Soft Skills
CommunicationProblem-SolvingTeam CollaborationCustomer InteractionProcess Improvement
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookKarmakISeries
Industry Keywords
Heavy-Duty ServiceService DispatchWarranty PartsOEM DealersService Expectations
About the role
Key responsibilities & impact- Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
- Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
- Ensure professional, timely, and high-quality customer interactions both internally and externally that drive satisfaction and loyalty.
- Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
- Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion.
- Track work progress, communicate updates internally and externally, and control related costs.
- Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing. Uphold accuracy and efficiency across all service and repair order documentation.
- Assist locating and securing parts from warehouses, branches, or OEM dealers as needed.
- Account for special order, returns, and warranty parts in compliance with company policy.
- Maintain organized, accurate recording and ensure parts are billed out properly on service orders.
- Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.
- Participate in training, team meetings, and process improvement initiatives.
- Proactively identify opportunities to improve efficiency and service quality.
Requirements
What you’ll need- Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience
- Intermediate knowledge of Microsoft Excel, Word, and Outlook
- Experience using Karmak and iSeries systems.
Benefits
Comp & perks- Hybrid work structure
- Professional development opportunities