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Virtual Branch Service Advisor
FleetPrideVirtual Branch Service Advisor for supporting multiple business units within FleetPride. Enhance customer experience and optimize service processes as a key member of the team.
About the role
Key responsibilities & impact- Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
- Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
- Ensure professional, timely, and high-quality customer interactions both internally and externally that drive satisfaction and loyalty.
- Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
- Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion.
- Track work progress, communicate updates internally and externally, and control related costs.
- Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing. Uphold accuracy and efficiency across all service and repair order documentation.
- Assist locating and securing parts from warehouses, branches, or OEM dealers as needed.
- Account for special order, returns, and warranty parts in compliance with company policy.
- Maintain organized, accurate recording and ensure parts are billed out properly on service orders.
- Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.
- Participate in training, team meetings, and process improvement initiatives.
- Proactively identify opportunities to improve efficiency and service quality.
Requirements
What you’ll need- Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience
- Intermediate knowledge of Microsoft Excel, Word, and Outlook
- Experience using Karmak and iSeries systems.
Benefits
Comp & perks- Hybrid work structure
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Order ProcessingRepair Order DocumentationParts ManagementCost ControlLogistics Coordination
Soft Skills
CommunicationProblem-SolvingTeam CollaborationCustomer InteractionProcess Improvement