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Branch Service Advisor
FleetPrideVirtual Branch Service Advisor supporting service operations at FleetPride. Assisting customers and coordinating with service technicians to enhance operational efficiency and customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, including intake, scheduling, and follow-up for heavy-duty service. Proficient in processing service orders and coordinating with technicians to ensure timely repairs and invoicing.
Highest-signal resume keywords
Customer Service ManagementService Order ProcessingScheduling CoordinationMicrosoft ExcelKarmak System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ProcessingScheduling CoordinationCustomer IntakeRepair Order CompletionEstimating Services
Soft Skills
CommunicationProblem-SolvingTime Management
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookKarmak SystemISeries System
Industry Keywords
Heavy-Duty ServiceService ExpectationsRepair OrdersService CompletionCustomer Requirements
About the role
Key responsibilities & impact- Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
- Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
- Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
- Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing.
- Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.
Requirements
What you’ll need- Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience
- Intermediate knowledge of Microsoft Excel, Word, and Outlook; experience using Karmak and iSeries systems.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities