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FleetPride

Branch Service Advisor

FleetPride

Virtual Branch Service Advisor supporting service operations at FleetPride. Assisting customers and coordinating with service technicians to enhance operational efficiency and customer satisfaction.

Posted 7/9/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels.
  • Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed.
  • Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner.
  • Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing.
  • Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes.

Requirements

What you’ll need
  • Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience
  • Intermediate knowledge of Microsoft Excel, Word, and Outlook; experience using Karmak and iSeries systems.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service Order ProcessingScheduling CoordinationCustomer IntakeRepair Order CompletionEstimating Services
Soft Skills
CommunicationProblem-SolvingTime Management