FleetPartners

Analyst

• Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal.
• Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required.
• Windows desktop support.
• Provision new hardware and software installations.
• Monitor servers and core applications.

Service Desk Analyst

Operations

• Develop and maintain Maintenance Programs for our large heavy commercial vehicle fleets
• Carry out fleet and workshop auditing in alignment with these Maintenance programs
• Carry out build management and new vehicle inspections on all new HCV assets
• Act as escalation point for the business to address any HCV related issues (high cost repairs, major failures, warranty disputes etc)
• Act as subject matter expert for customer strategic reviews or similar
• Raise and amend quotes as required.

Service Desk Analyst

HCV Field Operations Consultant