FleetPartners

Customer Support

• Deliver exceptional customer service and support across the customer lifecycle
• Manage a daily workload, ensuring customer requests are completed accurately and within agreed timeframes.
• Respond to customer enquiries, process requests, and maintain accurate information in our CRM.
• Work closely with the Sales team to support customer onboarding, renewals, and account management activities.
• Understand customer needs and provide solutions that deliver a great customer experience.
• Build strong relationships with customers and internal stakeholders to achieve the best outcomes.
• Identify opportunities to support sales growth and enhance the services customers receive.
• Contribute to achieving team service, customer satisfaction, and sales goals through accurate and proactive support.

Customer Experience Consultant

Account Manager

• Support Relationship Managers in managing a portfolio of key customer accounts.
• Build strong relationships with customers and deliver an exceptional customer experience.
• Coordinate account activities and ensure customer requests are managed efficiently.
• Identify opportunities to grow existing accounts and expand the services customers use.
• Prepare proposals, presentations and customer communications to support account plans.
• Maintain accurate customer information and sales activity within the CRM.
• Collaborate with internal teams to deliver the best outcomes for customers.
• Help achieve team sales, retention and customer satisfaction goals.
• Attend customer meetings alongside Relationship Managers to strengthen partnerships and better understand customer needs.

Key Account Coordinator

Consultant

• Selling, up‑selling and cross‑selling novated leases and related products through a variety of inbound lead sources
• Facilitating end to end customer service from initial enquiry to customer taking delivery of the vehicle, including arranging quotations for the customer, and facilitating credit applications.
• Preparing customers for their end of lease process
• Keeping accurate records of sales activities within the CRM and reporting all revenue within required timeframes

Customer Experience Consultant

Key Account Coordinator

Novated Leasing Consultant