Customer Experience Consultant

FleetPartners

Customer Experience Consultant handling customer requests for FleetPartners, delivering exceptional service and supporting Sales team efforts. Managing daily workloads and building strong customer relationships.

Posted 7/24/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer service and support throughout the customer lifecycle, with a focus on relationship-building and proactive problem-solving to enhance customer experiences and support sales growth.

Highest-signal resume keywords

Customer Service ExperienceCustomer Experience ManagementSales SupportRelationship-Building SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsAttention to DetailAbility to Manage Competing Priorities

Tools & Technologies

CRM

Industry Keywords

Customer LifecycleCustomer OnboardingAccount ManagementCustomer SatisfactionSales Growth

About the role

Key responsibilities & impact

Deliver exceptional customer service and support across the customer lifecycle
Manage a daily workload, ensuring customer requests are completed accurately and within agreed timeframes.
Respond to customer enquiries, process requests, and maintain accurate information in our CRM.
Work closely with the Sales team to support customer onboarding, renewals, and account management activities.
Understand customer needs and provide solutions that deliver a great customer experience.
Build strong relationships with customers and internal stakeholders to achieve the best outcomes.
Identify opportunities to support sales growth and enhance the services customers receive.
Contribute to achieving team service, customer satisfaction, and sales goals through accurate and proactive support.

Requirements

What you’ll need

Experience in a customer service, customer experience, or sales support role.
A keen eye for detail, with the ability to analyse information and solve problems confidently.
Strong relationship-building and communication skills, with a genuine passion for delivering outstanding customer experiences.
A proactive approach and the ability to manage competing priorities in a fast-paced environment.

Benefits

Comp & perks

27 days of annual leave per year.
Hybrid work flexibility with a convenient office location with parking on site and a short walk from Ellerslie Station
Health insurance from your first day, with a company‑funded subsidy for Southern Cross or Marram.
A ‘Dress for your Day’ policy
16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
Ongoing training to help you develop and grow with real career development opportunities
Rewards program, including a range of discounts from a variety of retailers
Regular social events, wellbeing initiatives and team activities through our Social Club and Pit Crew
An extensive range of other employee benefits.