Flashpoint Venture Capital

Support Engineer

• Take ownership of customer cases through our ticketing system, web meetings, and phone.
• Troubleshoot and resolve complex product, data, and integration issues, including APIs, SAML/SSO, and AI-powered features.
• Replicate reported defects, isolate root causes, and hand engineering actionable reports when escalation is needed.
• Become a product expert as Flashpoint ships new capabilities, staying ahead of enhancements, new features, and emerging tooling.
• Share knowledge as trends appear in customer requests, creating articles for the Flashpoint Help Center.
• Monitor work queues to maintain balanced workloads and hit turnaround standards ensuring quality.
• Partner with Customer Success Managers to help customers focus on the threats that matter and make smarter security decisions.

Senior Customer Support Engineer

Account Executive

• Support the Public Sector team on strategy, messaging, and outreach with key public sector accounts to drive activity, opportunities, and help drive new business
• Own the full renewal process; run discovery calls, coordinate/execute demos, build quotes and proposals, and develop BVAs that move deals forward
• Manage upsell and cross-sell motions across existing government accounts
• Meet with customer and stakeholders to understand their requirements and craft the right Flashpoint solution for their mission
• Maintain an accurate, robust renewal pipeline in Salesforce, and complete forecasting reviews with your manager
• Leverage tools like SalesLoft, Bloomberg, GovWin, and ZoomInfo to execute your territory plan
• Keep a pulse on industry trends and feed competitive analysis back into how we go to market

Account Executive I – FNSS Renewals

Solutions Engineer

• Partner with Sales Directors and the Partnerships team as the technical subject-matter expert across the full Flashpoint product and services portfolio
• Run and tailor Flashpoint Ignite demos for partner and end-customer audiences
• Solve real, complex problems for Cyber and Physical Security teams inside Fortune 500 organizations
• Translate between partners, engineering, intel, and collections teams to make sure customer needs get the right kind of support
• Contribute to deal strategy and pipeline development inside your aligned territory
• Influence the future of Flashpoint’s intelligence product roadmap
• Build knowledge transfer materials, internal enablement, and external content that scales beyond your own deals

Associate Solutions Architect

Performance Marketing

• Own the strategy and end-to-end execution of our email marketing, automated nurturing, webinar programs, and newsletters across prospect, customer, and channel-partner audiences.
• Lead our high-visibility virtual event program and digital summits that educate the market and capture high-intent demand.
• Oversee email operations and performance, including content, design, segmentation, and deliverability, so our threat intelligence reaches the right audience at the right time.
• Partner with the social team to execute and promote our LinkedIn Newsletter and LinkedIn Live broadcasts to maximize reach.
• Apply AI tools across the demand gen stack to speed campaign creation, personalize content, analyze engagement, and improve targeting.
• Work closely with Marketing Operations and the BDR team to ensure seamless lead flow, fast follow-up, and continuous feedback loops.
• Manage vendor relationships and budget to maximize return on demand gen spend.
• Set a high bar for execution and share playbooks and best practices across the marketing team.

Senior Demand Generation Manager

Threat Intelligence Specialist

• Leverage our proprietary tools, internal data sources, and external tools to synthesize data and enhance analysis/alerting services for our clients' operational needs.
• Build and refine complex keyword sets and Boolean logic to maximize relevant coverage across diverse community types
• Work directly with enterprise client teams to understand their collection priorities and translate those into actionable sourcing strategies
• Collaborate with internal collections, product, and engineering teams to operationalize new sources at scale
• Contribute to documentation and tradecraft standards that help the broader team replicate your sourcing methods
• Safely navigate virtual environments for supporting assigned tasks, as applicable.
• Write high-quality tactical and strategic assessments to inform risk intelligence decision-making process

Senior Customer Support Engineer

Account Executive I – FNSS Renewals

Associate Solutions Architect

Senior Demand Generation Manager

Senior Intelligence Analyst