Flash

Data Scientist

• Act as an enabling team for predictive intelligence and AI solutions, developing models and tools to solve internal business problems (e.g., churn, anti-fraud, lead scoring, financial projections, etc.).
• Work in an integrated way with teams such as Product, Sales, Finance and Operations, translating strategic challenges into data- and algorithm-based solutions.
• Contribute to the company’s AI-First strategy by promoting the use of machine learning models and AI agents in internal workflows and decision-making processes.
• Use Python, SQL and machine learning libraries (e.g., Scikit-learn, XGBoost, Statsmodels, etc.) for data exploration, model development and validation.
• Build solutions within Dataflash (internal data and AI platform), including predictive models and generative AI agents, using techniques such as RAG, function calling, etc.
• Ensure best practices for versioning, reproducibility, performance evaluation and explainability of implemented models.
• Apply Advanced Analytics techniques — statistical analysis (e.g., multivariate regression, inference, time series, hypothesis testing, causal models, A/B experimentation) — to generate insights and support strategic decisions.

Data Science Analyst, Mid-Level

Growth Marketing

• Our team is passionate about contributing to the success of our partner teams and Flash as a whole, and we do this by using data to inform our decisions and by building solutions collaboratively.
• Support the Growth, Pre-sales, Commercial Intelligence and Branding teams to improve performance through process implementations/improvements and quantitative and qualitative analyses.
• Co-create smarter, data-driven flows and journeys (e.g., behavioral emails, smart segmentations, personalized ABM campaigns, etc.).
• Work collaboratively with other teams, gathering essential inputs to drive problem solving.

Mid-level Project Analyst – Growth

• Design and implement AI features in strategic products.
• Build LLM-based solutions for use cases such as customer support, triage, recommendation, information generation/extraction, and workflow automation.
• Develop and orchestrate multi-agent architectures for complex tasks.
• Contribute hands-on to experimentation, architectural decisions, and the design of ML and AI solutions for the People BU's products.
• Create AI services and production pipelines (APIs, observability, logging, performance monitoring).
• Define and maintain quality metrics, conduct experimentation (A/B or controlled tests), and drive continuous improvement.
• Help ensure security, privacy, and compliance in the use of sensitive data, including best practices for anonymization and governance.
• Document technical decisions, trade-offs, and patterns to help scale AI adoption across the People BU.

Data Science Specialist

Business Development Rep

• Conduzir prospecções estratégicas
• Aprofundar o entendimento das necessidades dos clientes
• Apoiar diretamente o pipeline do time de Vendas
• Realizar pesquisas sobre contas empresariais
• Conduzir prospecção ativa (outbound) por e-mail, telefone e redes sociais
• Qualificar leads inbound e outbound
• Conduzir conversas diagnósticas
• Registrar informações e manter o CRM atualizado
• Agendar reuniões de negociações
• Colaborar com Marketing e Vendas para melhorar fluxos

Analista de Pré-Vendas Senior – Enterprise

Consultant

• Customer service via Flashcare, Twilio, HubSpot, chat and email, ensuring efficient and personalized support.
• Quoting, booking, issuing and reissuing domestic and international travel services.

Junior Corporate Travel Consultant

• Customer service via Flashcare, Twilio, HubSpot, chat and email, ensuring efficient and personalized support.
• Quoting, booking, ticketing and reissuing of domestic and international travel services.

Corporate Travel Consultant – Mid-Level

General Counsel

• Manage outsourced labor law firms, conducting in-depth case analysis, reviewing procedural filings and defining legal theories and strategies for individual and collective labor litigation, with strong court representation.
• Handle labor claims end-to-end internally, covering the full workflow from intake and fact‑gathering to drafting pleadings and managing deadlines and hearings.
• Work on collective labor matters, including public civil actions and civil inquiries by the Public Labor Ministry (MPT); collective bargaining, ACTs and CCTs; relationships with unions and associations; labor disputes and mediations.
• Apply Visual Law in both litigation and labor advisory work to standardize, clarify and improve communication efficiency with internal teams and stakeholders.
• Provide legal support to the People & Culture team and related areas, reviewing and validating contracts, amendments, internal policies and documents related to executives, CLT employees and service providers.
• Draft, review, implement and monitor labor policies, including settlement and conciliation policies, appeals, provisions and contingencies, case closure and disposition, and liability prevention guidelines.
• Participate in special and strategic projects such as programs to prevent and reduce labor liabilities, risk mapping and mitigation, and review of hiring and compensation models.
• Support LGPD (Brazilian Data Protection Law) matters, audits and risk management from a labor perspective.
• Handle extrajudicial labor negotiations, including mediations and pre‑litigation negotiations, as well as interactions with regulatory and inspection bodies.
• Participate in strategic and regulatory advisory, assessing labor impacts of new products, operational structures, business expansion and corporate reorganizations.
• Monitor and manage the labor legal budget, analyzing variances, identifying efficiency opportunities and ensuring financial predictability.
• Monitor obligations to perform, reinstatements, enforcement of judgments, TACs (Terms of Conduct Adjustment) and responses to judicial and administrative orders.

Labor Lawyer – Senior

Inside Sales

• Conduzir o processo de vendas com clientes de pequeno e médio porte, a nível Brasil;
• Realizar reuniões virtuais para apresentar nossas soluções;
• Negociar com empresas de pequeno e médio porte para gerar uma nova venda para empresa;
• Manter relacionamento com clientes estratégicos da carteira, aconselhando as reuniões realizadas para gerar oportunidades de negócios futuros;
• Fornecer, acompanhar e entregar as documentações possíveis para fechamento da venda (contratos e outros documentos);
• Garantir a organização e evolução do funil de vendas, mantendo o CRM atualizado e assegurando o avanço consistente das oportunidades;
• Acompanhar a ativação desses novos clientes convertidos, garantindo a efetividade da venda feita;
• Participar de reuniões internas para colaborar com estratégias e alavancar resultados.

Executivo Comercial Júnior – Inside Sales

Analyst

• Atender os clientes da companhia pelos canais direcionados (voz, e-mail ou chat), alinhados à demanda e direcionados da área;
• Apoiar a melhor experiência dos nossos clientes, atendendo a todos com cordialidade e fomentando os valores da cia;
• Coletar feedbacks dos clientes, levantando as principais dores, e direcionando para o setor de melhorias contínuas;
• Preencher corretamente as informações necessárias dentro do CRM da cia (Hubspot);
• Realizar consultas em ferramentas de suporte ao cliente;
• Entender o fundo da demanda do cliente, realizando interfaces possíveis com outras áreas da cia, evoluindo a resolução do problema do cliente;
• Propor melhorias para os processos da área.

Analista de CX Júnior

Manager

• People Development: Lead and develop the Performance Analysts and Planning teams, fostering a culture of high performance, autonomy, solution orientation and customer centricity
• Performance Management and Dashboards: Lead the design, evolution and maintenance of CX KPIs, ensuring visualization tools (dashboards) accurately reflect operational health and business results
• Data & Insights Culture: Act as the primary intelligence hub, analyzing customer behavior trends and patterns to identify friction points and improvement opportunities across the journey, always evaluating effort versus impact
• Storytelling and Executive Reporting: Consolidate and present results in executive forums, translating complex data into strategic narratives and clear action plans for different organizational levels
• Capacity Planning (WFM): Ensure accuracy in volume modeling (forecasting) and team sizing (capacity planning), proposing structures that balance service levels and financial efficiency
• Service Innovation: Propose and model new service formats and structures that maximize efficiency and customer satisfaction
• Financial Management: Control the area's budget (Budget vs. Actual), monitor cost lines and identify saving opportunities without compromising the customer experience
• Stakeholder Management: Collaborate actively with Operations, Operational Excellence and other business teams to design strategies aimed at continuous CX improvement
• Lead by Example: Support the resolution of complex problems, providing technical support to the team on analysis, development or modeling bottlenecks whenever necessary

Performance & Insights Manager – Planning

Onboarding Specialist

• Customer training and enablement:
• - Conduct comprehensive training on the platform, ensuring clients understand all features of the contracted product;
• - Prepare materials, agendas and resources required for onboarding sessions;
• - Guide clients on best practices and help them become familiar with the platform’s workflows and processes.
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• Implementation timeline management and execution:
• - Plan, organize and monitor the implementation timeline for each client, ensuring deadlines are met;
• - Serve as the main point of contact between the client, sales and internal teams to ensure the agreed scope is delivered;
• - Monitor risks, align expectations and ensure all key implementation milestones are achieved.
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• Management of new client portfolio (60–90 days):
• - Manage the portfolio of clients in the initial phase, performing regular follow-ups and progress meetings;
• - Monitor success indicators, ensuring engagement, adoption and continued use of the platform;
• - Identify issues, direct solutions and ensure the client attains the expected results during the ramp-up period;
• - Work to ensure recurring usage and prepare a smooth transition to the Customer Success team.

Junior Customer Onboarding Analyst, Benefits

Product Marketing

• Structure and lead product and feature launch processes, ensuring alignment among stakeholders and driven by a testing culture.
• Translate qualitative and quantitative feedback from commercial teams into actionable inputs for Product teams.
• Build and evolve the offering strategy, including positioning, differentiators, and key messaging.
• Continuously map the market, turning insights into strategic recommendations.
• Adjust course based on test results, applying an 80:20 approach.
• Lead and develop a team of 4 people with varying seniority and career stages, distributing tasks, prioritizing initiatives, and ensuring consistent team delivery.
• Act as a facilitator across departments, promoting collaboration and alignment.
• Advocate for projects and documents with clarity, evidence, and a focus on business impact.

Go-to-Market Coordinator

• Responsible for budgetary control of cost lines and operating expenses
• Preparation of the annual budget
• Monthly spending reporting to senior leadership and internal clients
• Support for strategic decision-making related to the budget.