Flash

Analyst

• Client training and enablement:
• Conduct comprehensive training sessions on the platform, ensuring clients understand all features of the contracted product;
• Prepare materials, agendas and resources needed for onboarding sessions;
• Guide clients on best practices and help them become familiar with the platform’s flows and processes.
• Implementation schedule management and execution:
• Plan, organize and track each client’s implementation timeline, ensuring deadlines are met;
• Serve as the main point of contact between the client, sales and internal teams to ensure the agreed scope is delivered;
• Monitor risks, align expectations and ensure all key implementation milestones are achieved.
• New client portfolio follow-up (60–90 days):
• Manage a portfolio of clients in the initial phase, conducting regular follow-ups and check-in meetings;
• Monitor success metrics to ensure engagement, adoption and continued use of the platform;
• Identify challenges, direct solutions and ensure the client achieves the expected outcomes during the ramp-up period;
• Work to ensure continued usage and prepare a smooth handover to the Customer Success team.

New Client Onboarding Analyst – SaaS

Product Marketing

• Conduzir processos de lançamento de produtos e funcionalidades de forma autônoma, gerenciando cronogramas, dependências entre áreas e cultura de testes.
• Estruturar e analisar feedbacks qualitativos e quantitativos dos times comerciais, transformando-os em insumos acionáveis com recomendações claras para times de Produto.
• Desenvolver e atualizar materiais de oferta com consistência e visão estratégica, incluindo posicionamento, diferenciais e mensagens-chave.
• Construir e realizar treinamentos para diferentes times de Revenue.
• Conduzir análises de mercado e concorrência com profundidade, gerando insights relevantes e recomendações práticas.
• Monitorar resultados de testes e iniciativas de GTM, propondo ajustes de rota com base em dados e aprendizados.
• Apoiar a construção e manutenção de rituais, indicadores e documentações estratégicas da área.
• Atuar como ponto de contato com áreas parceiras (Produto, Revenue, etc.), facilitando alinhamentos e garantindo execução colaborativa.

Analista de Go-to-Market Pleno

Data Analyst

• Atuar na construção e evolução de métricas de Dados, Tecnologia e Produtos.
• Atuar na construção e evolução das métricas de FinOps, apoiando a iniciativa ativamente e contribuindo para análises de eficiência operacional, utilização de recursos e otimização de custos das plataformas de dados e de sistemas da organização.
• Trabalhar com metadados, catálogos, documentação e ativos de dados que suportam a construção das métricas organizacionais.
• Participar da modelagem, transformação e disponibilização de dados para consumo analítico.
• Colaborar com times na definição de métricas e indicadores estratégicos.
• Desenvolver análises, dashboards e indicadores que apoiem a tomada de decisão em diferentes áreas da empresa.
• Identificar oportunidades de automação de processos utilizando Python, IA e ferramentas de produtividade.
• Explorar e implementar soluções baseadas em agentes, skills e inteligência artificial para otimização operacional.
• Apoiar iniciativas de governança, qualidade de dados e cultura analítica.
• Conduzir treinamentos, workshops e ações de capacitação para disseminação de boas práticas do uso das plataformas de infraestrutura de dados e de sistemas.
• Atuar como parceiro consultivo de diferentes áreas da Flash, apoiando usuários na interpretação para a utilização das plataformas de infraestrutura de dados e de sistemas.

Analista de Dados – Pleno

• Você será o elo entre a tecnologia e a experiência do cliente, atuando diretamente sobre a arquitetura e performance dos nossos canais digitais de voz e chat.
• Monitorar a disponibilidade, eficiência e funcionamento diário dos canais de atendimento de CX (Voz, WhatsApp, Chat).
• Implementar, ajustar e manter o ecossistema da plataforma Twilio (Flex, Studio, TaskRouter, Sync e Event Streams);
• Desenhar e estruturar integrações via APIs (REST/HTTP) para conectar os fluxos da Twilio aos sistemas internos da Flash (CRM, ERP, APIs proprietárias);
• Criar e evoluir fluxos de atendimento escaláveis (URA, bots conversacionais, fallback, transbordo e roteamento inteligente de skills);
• Investigar alertas de bugs e inconsistências analisando logs, payloads de rede, Twilio Debugger e Voice Insights;
• Trabalhar em parceria com fornecedores e suporte da Twilio para a resolução de incidentes complexos e acompanhamento de chamados;
• Traduzir regras de negócio em requisitos técnicos estruturados e documentados para as squads de Engenharia e parceiros externos.

Analista de Processos Sr. – Especialista Twilio

Security Engineer

• Work closely with development teams to promote secure development practices (Secure Coding).
• Support the implementation and evolution of Application Security (AppSec) and DevSecOps initiatives.
• Perform security assessments of web applications, APIs, and integrations.
• Identify vulnerabilities and assist teams in remediation and risk mitigation.
• Participate in security-focused code reviews.
• Work with security tools such as SAST, DAST, SCA and vulnerability scanners.
• Support the construction of secure pipelines in CI/CD environments.
• Help define standards, policies and security best practices for applications.
• Participate in initiatives related to security applied to Artificial Intelligence (AI), including data protection, ensuring safe model usage and risk analysis for AI-enabled applications.
• Support risk assessments related to the use of generative AI and intelligent automations within the corporate environment.
• Collaborate with Engineering, Architecture, Cloud and Information Security teams to strengthen solution security.
• Promote security and safe-AI awareness for technical and product teams.
• Monitor trends, threats and best practices related to AppSec, DevSecOps and AI security.

Information Security Specialist – AppSec

Events

• Support the planning and organization of in-person and online events;
• Assist with communication with vendors, partners, and sponsors;
• Help manage registrations, RSVPs, and attendee lists;
• Monitor schedules, checklists, and operational requirements for events;
• Support setup and on-site execution of events;
• Organize materials, giveaways, and event support items;
• Assist with budget tracking, payments, and contracts for the events team;
• Support the production of reports and consolidation of post-event results;
• Provide support for relationships with attendees and speakers;
• Collaborate with internal teams such as Marketing, Sales, and Communications to align event activities.

Events Intern

• Atender os clientes da companhia pelos canais direcionados (voz, e-mail ou chat), alinhados à demanda e direcionados da área;
• Apoiar a melhor experiência dos nossos clientes, atendendo a todos com cordialidade e fomentando os valores da cia;
• Coletar feedbacks dos clientes, levantando as principais dores, e direcionando para o setor de melhorias contínuas;
• Preencher corretamente as informações necessárias dentro do CRM da cia (Hubspot);
• Realizar consultas em ferramentas de suporte ao cliente;
• Entender o fundo da demanda do cliente, realizando interfaces possíveis com outras áreas da cia, evoluindo a resolução do problema do cliente;
• Propor melhorias para os processos da área.

Analista de CX Júnior – BU de Pessoas

Performance Marketing

• Criação e otimização de campanhas nas plataformas do Google Ads, LinkedIn, Meta e Bing;
• - Realização de testes A/B de diferentes tipos, como anúncios, públicos-alvo e landing pages, para identificar as melhores estratégias e promover um aprendizado contínuo;
• - Apoio na elaboração de plano de mídia mensal;
• - Acompanhamento diário de resultados para garantir o cumprimento de metas;
• - Análises de resultados investigativas, com uso do Google Analytics, -dashboards, ferramentas de CRM e plataformas de mídia;
• - Elaboração de relatórios gerenciais;
• - Reuniões com veículos de mídia;
• - Ponto focal de mídia em projetos com diferentes stakeholders;
• - Acompanhamento da criação para mídia: abertura de briefings, feedback, aprovações etc.;
• - Relacionamento com outras equipes para acompanhamento de resultados;
• - Relacionamento com agência de mídia programática (análise do plano de mídia, acompanhamento de resultados, etc)

Analista de Mídia Paga Sênior

Business Development Rep

• Routine and Productivity Management: You will be responsible for organizing and planning your prospecting, qualification, and follow-up activities in HubSpot, keeping the CRM up to date and maintaining the discipline required for remote work.
• Active Prospecting: Maintain a consistent volume of activities, with a predominance of calls, complemented by emails and WhatsApp.
• Consultative, Personalized Approach: Build "rapport" with contacts, creating human connections that facilitate conversation and help overcome resistance.
• Objection Handling: Manage common objections, such as "I already have a supplier" or "long-term contracts," using strong arguments about Flash's differentiators and the value of the solution.
• Opportunity Prioritization: Prioritize higher-potential leads, focusing on the early hours of the day for high-impact contacts and ensuring effective cold prospecting.

Junior Outbound BDR

Marketing

• Agile Management: Support the organization and workflow of requests across Branding, Content, CRM, Growth, and Design teams.
• AI Optimization: Act as an enthusiast for new technologies, proposing and applying AI tools to automate repetitive tasks (such as meeting minutes, agenda summaries, and spreadsheet organization).
• Project Control: Update timelines and control dashboards, ensuring nothing falls off the radar.
• Documentation and Processes: Record action items during meetings and ensure internal processes are documented and up to date.
• Cross-Functional Liaison: Facilitate communication among stakeholders and ensure materials and vendors adhere to planned timelines.
• Data & Reports: Assist in building performance reports and executive presentations.

Intern – Marketing Projects, Operations, AI

Product Designer

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Staff Product Designer II – AI

🕒 February 12

Neon

1001 - 5000

💳 Fintech

Website
LinkedIn
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Staff Product Designer II leading design for innovative financial products at Neon. Responsible for integrating GenAI into user experiences and mentoring design teams.

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🗣️🇧🇷🇵🇹 Portuguese Required

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