Flash

Product Marketing

• Structure and lead product and feature launch processes, ensuring alignment among stakeholders and driven by a testing culture.
• Translate qualitative and quantitative feedback from commercial teams into actionable inputs for Product teams.
• Build and evolve the offering strategy, including positioning, differentiators, and key messaging.
• Continuously map the market, turning insights into strategic recommendations.
• Adjust course based on test results, applying an 80:20 approach.
• Lead and develop a team of 4 people with varying seniority and career stages, distributing tasks, prioritizing initiatives, and ensuring consistent team delivery.
• Act as a facilitator across departments, promoting collaboration and alignment.
• Advocate for projects and documents with clarity, evidence, and a focus on business impact.

Go-to-Market Coordinator

Analyst

• Responsible for budgetary control of cost lines and operating expenses
• Preparation of the annual budget
• Monthly spending reporting to senior leadership and internal clients
• Support for strategic decision-making related to the budget.

Controllership Analyst, Mid-level

Content Marketing Manager

• Propor pautas inovadoras e criativas que fujam do lugar-comum, atuando como um radar de tendências sobre gestão e futuro do trabalho.
• Desenvolver visão de conteúdo multiplataforma, desdobrando grandes pautas para diferentes canais/formatos: artigos, vídeos, posts sociais, infográficos e webinars.
• Elaborar e gerenciar o cronograma editorial, garantindo qualidade, consistência e cumprimento de prazos.
• Produzir e revisar conteúdos de alta complexidade (artigos, e-books, pesquisas, entrevistas, artigos de opinião, perfis, roteiros de vídeo, entre outros) para o portal da Flash.
• Conduzir apuração jornalística rigorosa: entrevistar especialistas, analisar dados e realizar fact-checking para garantir autoridade técnica.
• Apoiar na produção de conteúdos em eventos que a Flash realiza e/ou patrocina.
• Atuar como ponto focal com nossa agência parceira de conteúdo e garantir a qualidade das entregas externas.
• Trabalhar em colaboração com os times de Growth, Criação, Social, Produto e Jurídico para alinhar a comunicação.

Analista de Conteúdo, Pleno

Product Manager

• Lead the full product development cycle, from discovery to delivery, always focusing on the user and business objectives.
• Analyze data, customer pain points, and behaviors to identify opportunities and make data-driven decisions.
• Prioritize the backlog based on value, data, and feasible solutions, translating needs into user stories.
• Define, track, and report product success metrics, ensuring initiatives align with company goals.
• Ensure fluid communication across all departments, maintaining alignment on deliveries, updates, and impacts.
• Act as the connection point between product, technology, design, and business areas, promoting collaboration and consistent deliveries.

Senior Product Manager

• Content strategy for events:
• Curation: define the editorial line, themes, formats and spokespeople for owned and sponsored events, ensuring alignment with business and department objectives.
• Create high-impact scripts for talks, panels and livestreams. Work directly on spokespeople preparation (briefing and speaker coaching), ensuring confidence and fluency in delivery.
• Visual narratives: conceptualize strategic corporate presentations, guiding the design team so the visuals amplify the verbal message.
• Moderate panels, livestreams and other event formats, representing Flash at strategic moments.
• Research management:
• Co-coordinate the editorial side of major proprietary Flash studies (such as Engaja S/A and Panorama da Saúde Emocional), working from questionnaire review and response collection to report structuring.
• Develop communication plans for these studies together with internal teams to maximize reach.
• Stakeholder management:
• Serve as the focal point and content authority with event agencies, research partners and internal teams (PR, Social Media, Growth, Product, Legal, C-Level).
• Manage complex timelines with multiple workstreams, anticipating risks and ensuring excellent deliveries.

Senior Content Analyst

General Counsel

• Draft, review and negotiate commercial contracts, including non-standard contracts received from mid-size and large clients.
• Provide direct legal support to business areas (especially Commercial and Product), offering consultative legal guidance to enable strategies and close deals.
• Contribute to structuring and adapting standard contracts, monitoring changes in products, offerings and commercial strategies.
• Assess and negotiate sensitive clauses (liability, risks, regulatory obligations, SLAs, penalties), with guidance from senior legal team members when necessary.
• Work in a high-volume contractual environment, ensuring organization, prioritization and meeting deadlines.
• Support monitoring of the area’s operational metrics (contract volumes, timelines, bottlenecks and internal SLAs).

Contracts Lawyer – Mid-Level

• Handle customer inquiries via designated channels (voice, email, or chat), following team priorities and guidelines.
• Support the delivery of an excellent customer experience, treating everyone courteously and promoting the company's values.
• Collect customer feedback, identify main pain points, and forward them to the continuous improvement team.
• Accurately record required information in the company's CRM (HubSpot).
• Perform lookups in customer support tools.
• Thoroughly understand customer requests and coordinate with other areas of the company as needed to resolve issues.
• Propose improvements to the team's processes.

Junior CX Analyst – People with Disabilities

Financial Crime

• Conduct KYC analyses to ensure customers meet internal policies and regulatory requirements (Res. BCB 96, Circular 3.978), reducing money laundering and terrorist financing (ML/TF) risk while maintaining a straightforward customer experience.
• Execute onboarding and periodic reviews for individuals and legal entities (PF/PJ), maintaining complete files (identification, qualification, UBO, PEP/PEP-R, sanctions, negative media, and legal proceedings).
• Apply the risk matrix and recommend Enhanced Due Diligence (EDD) when necessary.
• Monitor triggers for customer information updates and support the handling of alerts related to customer records.
• Ensure traceability: evidence, sources, date/time, and rationale for decisions.
• Collaborate with Commercial, Customer Service, Legal, and Data teams to improve workflows and controls.
• Identify opportunities for improvement (process, rule, data) and assist in standardization.

KYC Analyst, Junior

Operations

• Connect Revenue Operations initiatives with the Customer Success team’s operations
• Playbooks and Automation: Create and maintain the process library
• Map and optimize customer touchpoints, ensuring the customer journey is fully covered
• Support RevOps in visibility of recurring revenue and churn predictability
• Training: Ensure the team’s training needs are met and maintain a defined, structured training roadmap
• Data: Manage and build data and reports to support the team, improving tactical visibility of the operation
• Incentives: Ensure incentive programs comply with rules and identify opportunities to improve metrics and policies

Senior CS Ops – PMO

Business Development Rep

• Routine & Productivity Management: You will be responsible for organizing and planning your prospecting, qualification and follow-up activities in HubSpot, keeping the CRM updated and maintaining the discipline required for remote work.
• Active Prospecting: Maintain a consistent volume of activity, with a predominance of calls, supplemented by emails and WhatsApp.
• Consultative and Personalized Approach: Build rapport with interlocutors, creating human connections that facilitate conversations and help overcome resistance.
• Objection Handling: Manage common objections such as "I already have a supplier" or "long contracts" by using solid arguments about Flash's differentiators and the value of the solution.
• Opportunity Prioritization: Prioritize leads with higher potential, focusing on the early hours of the day for high-impact contacts and ensuring effective cold outreach.

Pre-Sales Analyst (BDR, Junior)

Account Manager

• Manage and develop a portfolio of clients, focusing on account retention and expansion (farming);
• Identify and diagnose opportunities within existing clients, mapping needs and creating value propositions;
• Build relationships with decision-makers, using executive-level communication and a consultative approach;
• Manage stakeholders, respecting internal and client workflows and processes;
• Navigate different products and services, structuring a value proposition aligned with the client’s needs;
• Lead negotiations and manage delivery expectations and targets;
• Organize and prioritize time and tasks in a dynamic, cross-functional environment;
• Maintain a sense of urgency and high quality in customer service.

Account Management Executive

Data Analyst

• Interact with internal stakeholders to understand their primary needs and translate them into quantitative terms;
• Define concepts, metrics, and KPIs that support identifying specific needs and inform decision-making;
• Build data pipelines and models, applying business rules to provide internal stakeholders with quantitative support for decision-making;
• Create analytical solutions presented as dashboards (from ideation and development to monitoring usage and effectiveness);
• Maintain, document, and improve our code standards, pipelines, and data warehouse organization;
• Perform exploratory data analysis to identify trends, patterns, and meaningful insights;
• Stay up to date with the latest data science trends and techniques and apply them to company data analysis projects.

Data Analyst, Mid-level

• People Management
• Build from Scratch: Lead the setup of the customer support operation for a new product, playing a leading role in assembling and scaling the team and ensuring Flash’s culture of delight is the foundation from the very first hire
• Inspirational Leadership: Develop the support team by establishing regular follow-ups, governance and quality and efficiency targets
• Data-Driven Management: Base decisions, feedback and prioritization on clear metrics (KPIs) — using data as a compass to scale the operation sustainably
• Focus on Experience and Satisfaction
• Ensuring Excellence: Monitor and improve customer satisfaction levels, ensuring support is a competitive differentiator
• Customer-Centric Culture: Promote a customer-first mindset within the team so every interaction is guided by empathy and speed
• Friction Reduction: Analyze the user support journey, identify pain points and propose solutions to make the experience as simple as possible
• Coordination and Barrier Removal: Act as a facilitator for the team to remove impediments with partner teams (e.g., AM, Onboarding, Product, Anti-fraud and Legal), ensuring smooth operations, SLA compliance and rapid case resolution
• Operational Intelligence
• Precision Diagnosis: Deeply analyze contact volumes and operational metrics, identifying deviations and optimization opportunities
• Hypothesis Development and Testing: Formulate hypotheses about root causes of low metrics or high volumes. Validate hypotheses by cross-referencing system data/indicators with the qualitative reality observed by the frontline team
• Decomposition and Prioritization (Problem Solving): Break down complex operational problems into smaller steps, create plans and prioritize actions that will deliver the greatest immediate impact for customers and for Flash
• End-to-End Execution and Resolution: Lead the implementation of solutions and drive execution, persuading Continuous Improvement and Product teams when necessary to deliver changes to Operations.

Customer Operations Coordinator – Travel

• Lead and manage the Account Managers team;
• The team is responsible for managing and developing a portfolio of clients, with a focus on account retention and expansion (farming);
• Identify and diagnose opportunities within existing clients, mapping needs and creating value propositions;
• Build relationships with decision-makers using executive-level communication and a consultative approach;
• Manage stakeholders, adhering to internal and client processes and workflows;
• Navigate across different products and services, structuring value propositions aligned with client needs;
• Conduct negotiations and manage delivery expectations and targets;
• Organize and manage time and priorities in a dynamic, cross-functional environment;
• Maintain a sense of urgency and high quality in client service;

Account Management Coordinator – Farmer

• Interact with internal stakeholders to understand their primary needs and translate them into quantitative requirements;
• Define concepts, metrics, and KPIs that support the identification of patterns and inform decision-making;
• Build data pipelines and models, applying business rules to provide internal stakeholders with quantitative support for decision-making;
• Create analytical solutions presented as dashboards (from ideation and development to monitoring usage and effectiveness);
• Maintain, document, and improve our coding standards, pipelines, and the organization of our data warehouse;
• Perform exploratory data analysis to identify trends, patterns, and meaningful insights;
• Stay up to date with the latest trends and techniques in data science and apply them to the company's data analysis projects.