FKS IT GmbH & Co. KG

System Administrator

• Zentrale Anlaufstelle für alle internen IT-Anfragen sowie Analyse, Priorisierung und Bearbeitung von Störungen und Serviceanfragen im 1st- und 2nd-Level-Support
• Unterstützung der Mitarbeitenden vor Ort, telefonisch und per Remote
• IT-seitiges Onboarding und Offboarding von Kolleginnen und Kollegen
• Betreuung und Administration der Microsoft-basierten Systemlandschaft
• Bereitstellung funktionierender Arbeitsplätze einschließlich Hardwarebeschaffung, Notebooks, Peripherie und mobilen Endgeräten
• Dokumentation aller Tätigkeiten im Ticketsystem sowie Pflege und Erweiterung der internen Knowledge Base
• Analyse wiederkehrender Störungen und Mitarbeit an nachhaltigen Lösungen
• Fachlicher Austausch im Team
• Eigenverantwortliche Mitarbeit und Übernahme von Teilverantwortung in internen IT-Projekten, Rollouts und technischen Weiterentwicklungen

Junior IT Systemadministrator

Account Executive

• Prospecting and acquiring new customers as well as managing existing accounts within the mid-market (SME) sector
• Providing strategic IT consulting to clients in defining and implementing tailored sourcing strategies
• Methodical support of sourcing processes through cost-effectiveness analyses and ROI calculations
• Active participation in IT architecture and solution design for future-ready IT sourcing concepts
• Independent bid management, including preparation of proposals and quotations
• Structured preparation and follow-up of client meetings, including deriving targeted sales actions
• Continuous market and demand analysis to actively shape our overall sales strategy
• Close cross-functional collaboration with internal commercial and technical teams
• Representing the company and engaging in active networking at trade shows and industry events

Sales Consultant – Managed Services

Administration

• Central point of contact for all internal IT requests, including analysis, prioritization, and handling of incidents and service requests in 1st & 2nd level support
• Competent support of employees on-site, by phone and remote, as well as IT onboarding & offboarding of colleagues
• Support and administration of the Microsoft-based system landscape, in particular Active Directory/Microsoft Entra ID, Exchange Online and Mobile Device Management (iOS & Android)
• Provision of functioning workstations including hardware procurement, notebooks, peripherals and mobile devices
• Careful documentation of all activities in the ticketing system as well as maintenance and expansion of the internal knowledge base
• Analysis of recurring incidents, active contribution to sustainable solutions and close technical exchange within the team
• Independent participation and taking partial responsibility in internal IT projects, rollouts and technical developments