Junior IT Systemadministrator

FKS IT GmbH & Co. KG

Junior IT Systemadministrator providing support in Hamburg for a medium-sized IT service provider. Handling 1st and 2nd level support tasks in a Microsoft-based environment.

Posted 6/30/2026full-timeHamburg • 🇩🇪 GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 1st & 2nd Level Support, with a strong focus on Microsoft-based systems including Active Directory and Exchange Online. Capable of managing IT onboarding and offboarding processes while maintaining a structured and solution-oriented approach.

Highest-signal resume keywords

1st & 2nd Level SupportActive Directory/Microsoft Entra IDExchange OnlineWindows Operating SystemsMicrosoft 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st Level Support2nd Level SupportActive DirectoryExchange OnlineWindows Operating SystemsMicrosoft 365Mobile Device ManagementTicketing System DocumentationIncident AnalysisIT Project Participation

Soft Skills

Service OrientationTeam OrientationStructured Working StyleIndependent Working StyleSolution-Oriented Approach

Tools & Technologies

Microsoft 365Windows ServersTicketing SystemMobile DevicesNotebooksPeripherals

Certifications & Qualifications

IT Specialist for System IntegrationEquivalent IT Qualification

Industry Keywords

IT SupportInternal ITOnboardingOffboardingTechnical Developments

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Central point of contact for all internal IT requests, including analysis, prioritization, and handling of incidents and service requests in 1st & 2nd level support
Competent support of employees on-site, by phone and remote, as well as IT onboarding & offboarding of colleagues
Support and administration of the Microsoft-based system landscape, in particular Active Directory/Microsoft Entra ID, Exchange Online and Mobile Device Management (iOS & Android)
Provision of functioning workstations including hardware procurement, notebooks, peripherals and mobile devices
Careful documentation of all activities in the ticketing system as well as maintenance and expansion of the internal knowledge base
Analysis of recurring incidents, active contribution to sustainable solutions and close technical exchange within the team
Independent participation and taking partial responsibility in internal IT projects, rollouts and technical developments

Requirements

What you’ll need

Completed IT education (e.g., IT specialist for system integration) or an equivalent qualification
Experience in 1st & 2nd level support, ideally in internal IT
Good knowledge of Windows operating systems, Office products (Microsoft 365) and Windows Servers
Structured, independent and solution-oriented working style
Strong service and team orientation

Benefits

Comp & perks

Team events and company celebrations
30 days of vacation
Deutschlandticket (public transport pass)
Career development and training
Company contribution to pension plan
Flexible working hours
Sports and health programs
Cafeteria for shared breaks
Mobile working (remote work)
"Evening-at-home" guarantee