FIXD Automotive, Inc.

Customer Success Manager

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Client Success Manager

Account Manager

• Develop and execute comprehensive account strategies for assigned large dealership groups (10+ rooftops)
• Navigate diverse decision-making structures where some groups centralize purchasing while others allow individual rooftop autonomy
• Identify and cultivate relationships with key stakeholders including Group Owners, COOs, Used Car Directors, General Managers, and Appraisal Managers
• Create compelling business cases that demonstrate AppraisalPRO's value proposition at both group and individual rooftop levels
• Drive new business development within assigned large dealership groups, targeting $195/month per rooftop recurring revenue
• Conduct high-impact discovery calls to understand each group's unique operational challenges and reconditioning processes
• Orchestrate and deliver compelling product demonstrations showcasing integration with existing IMS systems (vAuto, DealerSocket, etc.)
• Manage complex sales cycles from initial contact through contract negotiation and closing
• Achieve quarterly and annual sales quotas for both new logo acquisition and rooftop expansion
• Build and maintain strong relationships with C-level executives, operations leadership, and front-line managers
• Serve as primary point of contact for strategic accounts, ensuring exceptional customer experience throughout the sales process
• Identify upselling and expansion opportunities within existing dealership groups
• Collaborate with Customer Success team to ensure smooth onboarding and maximum product adoption
• Stay current on automotive industry trends, dealership operational challenges, and competitive landscape
• Articulate AppraisalPRO's competitive advantages over competitors, emphasizing integration capabilities and dealer-specific features
• Provide market feedback to product development team to enhance solution capabilities
• Represent AppraisalPRO at industry trade shows, conferences, and networking events
• Maintain detailed activity and opportunity tracking in Pipedrive CRM
• Develop and refine sales processes specific to large group selling
• Create and maintain accurate sales forecasts and pipeline reports
• Support marketing efforts by providing customer insights and case study development

Enterprise Account Manager – Automotive Dealership Groups

Account Executive

• Quickly (within 5 minutes) respond to inbound leads
• Prospect and cold call both franchise and large independent dealerships
• Qualify these leads and convert them into deals
• Work deals to close
• Generate and lead new experiments aimed at generating and converting leads
• Track all activity in Pipedrive