Client Success Manager

FIXD Automotive, Inc.

Client Success Manager responsible for onboarding and supporting dealership clients using AppraisalPRO. Aids in technical issue resolution and promotes product value.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Onboard dealership customers to AppraisalPRO and conduct initial training
Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
Proactively provide support by actively monitoring product usage to identify red flags
Influence and build rapport with key decision-makers in order to become their trusted advisor
Secure referrals to other potential dealership customers from existing customers
Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

What you’ll need

The ability to quickly build relationships and trust
Excellent interpersonal skills
Strong communicator who can present and write well, extremely responsive
Ability to multitask and prioritize
Passion for providing top-notch customer service
Plus
Experience in the Franchise Dealership industry

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision) for you and your family
401k - 5% match
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Free Food & Snacks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsstrong communicatorrelationship buildingtrust buildingmultitaskingprioritizationcustomer serviceresponsiveness