FIT Solutions, LLC

Human Resources

• Own and execute Human Resources processes across the employee lifecycle
• Lead full-cycle recruitment efforts to meet hiring goals and maintain an exceptional candidate experience
• Partner with department leaders to provide guidance on employee relations, performance management, policy interpretation, and workplace issues
• Analyze HR metrics and trends to recommend process improvements and support business decisions
• Develop, maintain, and improve HR documentation, SOPs, and employee resources that improve consistency and efficiency
• Ensure compliance with federal, state, and local employment laws while maintaining accurate HR records
• Independently administer employee onboarding, offboarding, transfers, promotions, and organizational changes
• Serve as the primary point of contact for routine employee relations matters and escalate complex issues appropriately
• Audit HRIS data, personnel files, and compliance documentation for accuracy and completeness
• Coordinate annual HR initiatives, including performance reviews, benefits communication, policy acknowledgements, and engagement surveys
• Support leave administration, accommodations, workplace investigations, and compliance documentation
• Monitor and manage the HR inbox, ensuring timely responses to employee inquiries
• Partner with hiring managers to recruit, interview, and hire qualified candidates
• Process employee status changes accurately within the HRIS
• Plan and coordinate employee engagement, recognition, and culture initiatives
• Support Executive Leadership with strategic HR initiatives and special projects
• Recommend and implement process improvements that enhance efficiency and the employee experience
• Perform other duties as assigned

Human Resources Generalist

Executive Assistant

• Manage and coordinate executive priorities, ensuring projects are completed on time, within budget, and aligned with organizational goals.
• Proactively manage the CEO and COO's calendars, including travel arrangements, meeting coordination, conference call scheduling, and strategic prioritization of time.
• Coordinate executive meetings with leadership, clients, vendors, and partners, ensuring agendas, materials, logistics, and follow-up actions are completed efficiently.
• Partner with the leadership team to maintain alignment with company systems, processes, and the system of record.
• Identify operational inefficiencies by collaborating across departments to evaluate process gaps, assess business impact, and implement effective solutions.
• Develop, document, and maintain Standard Operating Procedures (SOPs), workflows, and best practices to improve consistency, efficiency, and scalability.
• Participate in process improvement initiatives by defining, documenting, and refining business operations and administrative workflows.
• Track and communicate project progress, ensuring stakeholders have visibility into milestones, risks, action items, and deliverables.
• Support executive leadership by anticipating needs, removing administrative obstacles, and enabling efficient decision-making and execution.

Customer Support

• The primary function of the Executive Support Specialist is to provide high level, professional and confidential administrative support to senior leadership including sales, marketing, and technology.
• The ideal candidate will be experienced in handling a wide range of administrative and operational support-related tasks and will be able to work independently with little or no supervision.
• Maintain calendar for CEO/COO: travel arrangements, conference call scheduling and set-up, planning and coordinating meetings with management, vendors, etc.
• Assist in coordinating our Leadership team and COO to reflect procedures of the system of record.
• Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on company best-practices.
• Cross functionally works with internal teams to identify process gaps, measures impact, and solution-oriented around challenges.
• Deliver and build SOPs to improve processes and procedures.
• Support escalations from our leadership team and be the lead to resolve business unit questions and escalations.
• Leverage technology to enable process efficiency, data analysis, and process capability.
• Perform other duties as assigned.
• Prepare and distribute agendas and meeting minutes, prepare correspondence, maintain address, and contact lists, ensure filing systems are organized and up to date, maintain corporate information as directed, plan/assist with corporate events.
• Managing projects on behalf of the CEO to ensure the team is held accountable and KPIs are met.
• Assist and communicate with executives in decision-making, program management, and initiative implementation.
• Managing Project Trackers to give transparency to the Executive to cross collaborate and ensure there is no crossover.

Executive Support Specialist

Accounts Receivable

• Process and maintain customer agreements within the ERP system (ConnectWise), ensuring billing information is accurate and up to date.
• Generate, review, and distribute customer invoices through ConnectWise and/or Autotask, ensuring successful synchronization with QuickBooks Online.
• Monitor accounts receivable aging and perform collections activities, including customer outreach, payment follow-up, and escalation of delinquent accounts as needed.
• Maintain accounts receivable balances within established company targets and provide regular aging and collections reports to management.
• Manage the customer payment portal, including account setup, payment processing, and customer support related to online payments.
• Receive, record, and reconcile customer payments, ensuring timely and accurate application of funds to customer accounts.
• Prepare and complete bank deposits in accordance with company procedures.
• Investigate and resolve billing discrepancies, payment issues, and account reconciliation concerns.
• Maintain accurate customer account records and supporting documentation within company systems.
• Support the organization's cash flow objectives through timely invoicing, collections, and payment processing activities.
• Ensure compliance with company financial policies, accounting procedures, and internal controls.
• Provide exceptional customer service while professionally managing billing and payment-related communications.

Accounts Receivable Specialist

Network Engineer

• Serve as a primary engineer rolling out new RingCentral deployments across 38+ Senior Living locations in multiple states.
• Provide first line of support for all RingCentral VoIP issues and support.
• Be a proactive technical resource, maintaining VoIP and VoIP network-related issues, both onsite and remotely.
• Ensure timely VoIP problem resolution with ownership from start to finish.
• Work with RingCentral project managers and support teams.
• Work with other partners and vendors as needed.
• Work with Senior Care community leadership teams on rollout and support.
• Diagnose, troubleshoot, and resolve intricate VoIP system problems efficiently and completely.
• Contribute to the continuous improvement of client experience by creating and updating documentation and supporting internal and client training initiatives.
• Collaborate with other Engineering teams to align technology initiatives.
• Install, configure, and maintain VoIP systems, network infrastructure, and related components to ensure optimal performance.
• Accurately document work, issues, and outcomes in the ConnectWise ticketing system.
• Participate in a shared on-call rotation, ensuring timely support coverage outside of standard business hours.
• Perform other duties as assigned.

Voice Network Engineer

Engineer

• Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide timely resolutions of system and/or application problems and follow through to completion.
• Assist in documentation and training to enhance client experience.
• Manage, review, and oversee IT initiatives and special projects.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.

Human Resources Generalist

Executive Assistant

Executive Support Specialist

Accounts Receivable Specialist

Voice Network Engineer

Information Technology Engineer