FIT Solutions, LLC

Engineer

• Define project requirements, scopes, and deliverables.
• Design, develop, and implement IT infrastructure, systems, and software solutions based on project requirements.
• Troubleshoot and resolve complex IT issues that arise during the project lifecycle.
• Ensure compliance with security policies, regulatory requirements, and best practices.
• Create and maintain technical documentation, including system architecture diagrams, configuration guides, and user manuals.
• Collaborates with project staff to create a strategic action plan and cost estimates of materials, time, labor, and other resources required to complete the project.
• Facilitates and contributes to the development of project plans and designs.
• Recommends and/or analyzes materials, equipment, and practices used in the project.
• Assesses the competence, capabilities, resources, and financial status of vendors.
• Oversees the progress of the development project.
• Compares the actual cost of a development project to estimates.
• Collaborates with the design group to change plans if problems arise.
• Collaborates with other engineers to share problems and solutions.
• Performs other related duties as assigned.

Professional Services Engineer

Accounts Receivable

• Create accurate invoices for all revenue streams on a timely basis
• Manage the data connection between the ERP system and QuickBooks Online
• Follow the established collections process and respond to customer inquiries
• Maintain aging to stay under predetermined amount
• Answer questions for clients regarding billing
• Conduct monthly recurring services invoicing
• Assist Manager with month end close tasks

Accounts Receivable Specialist

Account Executive

• Closes deals to meet monthly sales goal.
• Consistently building a pipeline of new qualified leads to increase the monthly recurring revenue (MRR) to the company goal.
• Scheduling appointments to identify and qualify potential prospects and present current solutions offering to solve their business challenge and create a partnership.
• Meets or exceeds written forecast and projected sales goals.
• Scheduling appointments and meeting existing customers to identify and qualify potential prospects and present current service offers.
• Provide professional demonstrations or presentations of company products and services while onsite or through video conference.
• Liaising between the company and the customers with up-to-date pricing, service, and the latest service-release launches.
• Demonstrate exceptional phone skills through identifying, qualifying, and setting fact-finding meetings for prospective customers through research, networking, and cold calling.

Sales Executive

Procurement

• The Quoter is responsible for triaging, creating, delivering and presenting detailed computer hardware and software quotations.
• This is achieved by collaborating with both FIT Solutions’ engineering teams, account managers, project managers and procurement vendor partners to seek out best-in-class margins and discounts for both FIT Solutions and end user customers.
• Create, revise, and deliver all sales quote requests, including but not limited to sales agreements and procurement hardware & software quotations in a timely manner.
• Complete ticket follow-ups with the Sales team daily.
• Categorize and triage incoming procurement board tickets.
• Maintain and update agreement templates.
• Follow up with customers on open quotations.
• Speak authoritatively regarding good, better, best procurement hardware & software options.
• Handle vendor partnership management.
• Handle deal registration submission and life cycle management.
• Perform other duties as assigned.

Procurement Quoter

QA Automation Engineer

• Design, build, and maintain solutions that connect customers’ systems and automate business processes.
• Develop and maintain integrations between systems such as SFDC, PSA/RMM tools, ERP/finance systems, ticketing systems, and other SaaS platforms.
• Build and maintain workflows/automations using tools like n8n, MuleSoft, and similar iPaaS/low-code platforms.
• Create reusable components, templates, and connectors to speed up future automation projects.
• Collaborate with account managers, project managers, and customers to gather and clarify automation requirements.
• Translate business requirements into technical designs, mapping data flows, API calls, and process logic.
• Develop proof-of-concepts (POCs) and demos to showcase automation ideas to customers.
• Deliver production-ready automations, including documentation and knowledge transfer to support teams.
• Monitor and support existing automations and integrations, including troubleshooting and resolving issues.
• Optimize existing workflows for performance, stability, and maintainability.

Integration and Automation Developer

• Design, build, and maintain automation and integration solutions for customers.
• Collaborate with account managers and customers to clarify automation requirements.
• Develop proof-of-concepts and demos for automation ideas.
• Monitor and support existing automations, troubleshoot issues.

Integration & Automation Developer

• Design, build, and maintain solutions that connect our customers’ systems and automate their business processes.
• Turn customer requests and internal ideas into reliable, well-documented workflows that our operations teams can support.
• Collaborate with account managers, project managers, and customers to gather and clarify automation requirements.
• Translate business requirements into technical designs, mapping data flows, API calls, and process logic.
• Develop proof-of-concepts (POCs) and demos to showcase automation ideas to customers.
• Deliver production-ready automations, including documentation and knowledge transfer to support teams.
• Hands-on experience designing, developing, and maintaining ServiceNow applications.
• Proficiency with ServiceNow modules such as ITSM, ITOM, CMDB, Incident, Problem, Change, Knowledge, and Service Catalog.
• Strong integration skills using REST/SOAP APIs, MID Server, web services, and data imports to connect ServiceNow with external systems.