FIT Solutions, LLC

Engineer

• Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide timely resolutions of system and/or application problems and follow through to completion.
• Assist in documentation and training to enhance client experience.
• Manage, review, and oversee IT initiatives and special projects.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.
• Perform other duties as assigned.

Information Technology Engineer

Procurement

• Create, revise, and deliver all sales quote requests, including but not limited to sales agreements and procurement hardware & software quotations in a timely manner.
• Complete ticket follow-ups with the Sales team daily.
• Categorize and triage incoming procurement board tickets.
• Update service tickets in a timely manner.
• Speak authoritatively regarding good, better, best procurement hardware & software options.
• Handle vendor partnership management.
• Perform other duties as assigned.

Procurement Quoter

Accounts Receivable

• Support the Finance department by creating accurate invoices for all revenue streams on a timely basis
• Receive all customer payments and make bank deposits 2-3 times per week
• Follow the established collections process and respond to customer inquiries in a professional manner
• Manage the data connection between the ERP system and QuickBooks Online
• Convert agreements daily from ERP system (ConnectWise)
• Create and send client invoices in ERP system (ConnectWise/Autotask) and sync invoices to QuickBooks
• Collections correspondence and report to management on overdue accounts
• Maintain aging to stay under predetermined amount
• Manage Customer Payment Portal, receive client payments and make bank deposits

Accounts Receivable Specialist

Software Engineer

• Streamline clients through consultation and strategic technology planning to maintain client profitability
• Expand existing relationships through proactive engineering consulting and problem-solving
• Clearly and succinctly consult on all technical levels with decision makers
• Deliver Best in Class customer service to uphold raving fan culture
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote
• Provide timely resolutions of system and/or application problems and follow through to completion
• Assist in documentation and training to enhance client experience
• Provide technology consultation, leadership, and guidance to clients in multiple industries
• Develop technology roadmap based on business goals
• Manage, review, and oversee IT initiatives and special projects
• Design and prepare quotes for technology solutions, adhering to the client’s budget
• Install, configure, and maintain network elements, computer systems and other related equipment
• Document daily work through ConnectWise ticketing system
• Participate in the on-call rotation with team
• Provide desk engineer services
• Perform sales engineering by designing solutions and technology business plans for clients
• Perform vCIO tasks for assigned clients

Engineering Consultant

• Facilitate the seamless integration of electronic health records (EHR), medical imaging systems, and other critical healthcare applications
• Collaborate with healthcare professionals to understand clinical workflows and tailor IT systems to enhance efficiency
• Implement interoperability standards to enable the exchange of patient data across different healthcare platforms
• Work across numerous facilities with extensive on-site exposure and travel (up to 80% on-site)
• Provide desktop and user support, including Windows client and server environments
• Implement and maintain virtualization solutions (VMWare, Hyper-V, Citrix) and cloud solutions (Azure, AWS)
• Manage Active Directory and related infrastructure
• Use PSA or RMM tools for support and management
• Perform physical tasks required to support facility IT: lifting up to 25lbs, running network cables, connecting and testing networking, traveling to client sites

Engineer II

• Facilitate the seamless integration of electronic health records (EHR), medical imaging systems, and other critical healthcare applications.
• Collaborate with healthcare professionals to understand clinical workflows and tailor IT systems to enhance efficiency.
• Implement interoperability standards to enable the exchange of patient data across different healthcare platforms.