FIT Solutions, LLC

Engineer

• Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide timely resolutions of system and/or application problems and follow through to completion.
• Assist in documentation and training to enhance client experience.
• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.
• Perform other duties as assigned.

Information Technology Engineer

Full-stack Engineer

• Streamline clients through consultation and strategic technology planning to maintain client profitability.
• Expand existing relationships through initiative-taking engineer consulting and problem-solving to generate new revenue and grow the business.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide technology consultation, leadership, and guidance to clients in multiple industries.
• Develop technology roadmap based on business goals.
• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.
• Perform sales engineering by designing solutions and technology business plans for clients.
• Perform vCIO tasks for assigned clients.
• Perform other duties as assigned.

Senior Engineering Consultant

• Define project requirements, scopes, and deliverables.
• Design, develop, and implement IT infrastructure, systems, and software solutions based on project requirements.
• Troubleshoot and resolve complex IT issues that arise during the project lifecycle.
• Ensure compliance with security policies, regulatory requirements, and best practices.
• Create and maintain technical documentation, including system architecture diagrams, configuration guides, and user manuals.
• Collaborates with project staff to create a strategic action plan and cost estimates of materials, time, labor, and other resources required to complete the project.
• Facilitates and contributes to the development of project plans and designs.
• Recommends and/or analyzes materials, equipment, and practices used in the project.
• Assesses the competence, capabilities, resources, and financial status of vendors.
• Oversees the progress of the development project.
• Compares the actual cost of a development project to estimates.
• Collaborates with the design group to change plans if problems arise.
• Collaborates with other engineers to share problems and solutions.
• Performs other related duties as assigned.

Professional Services Engineer

Accounts Receivable

• Create accurate invoices for all revenue streams on a timely basis
• Manage the data connection between the ERP system and QuickBooks Online
• Follow the established collections process and respond to customer inquiries
• Maintain aging to stay under predetermined amount
• Answer questions for clients regarding billing
• Conduct monthly recurring services invoicing
• Assist Manager with month end close tasks

Information Technology Engineer

Senior Engineering Consultant

Professional Services Engineer

Accounts Receivable Specialist