FIT Solutions, LLC

Network Engineer

• Serve as a primary engineer rolling out new RingCentral deployments across 38+ Senior Living locations in multiple states.
• Provide first line of support for all RingCentral VoIP issues and support.
• Be a proactive technical resource, maintaining VoIP and VoIP network-related issues, both onsite and remotely.
• Ensure timely VoIP problem resolution with ownership from start to finish.
• Work with RingCentral project managers and support teams.
• Work with other partners and vendors as needed.
• Work with Senior Care community leadership teams on rollout and support.
• Diagnose, troubleshoot, and resolve intricate VoIP system problems efficiently and completely.
• Contribute to the continuous improvement of client experience by creating and updating documentation and supporting internal and client training initiatives.
• Collaborate with other Engineering teams to align technology initiatives.
• Install, configure, and maintain VoIP systems, network infrastructure, and related components to ensure optimal performance.
• Accurately document work, issues, and outcomes in the ConnectWise ticketing system.
• Participate in a shared on-call rotation, ensuring timely support coverage outside of standard business hours.
• Perform other duties as assigned.

Voice Network Engineer

Engineer

• Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
• Provide timely resolutions of system and/or application problems and follow through to completion.
• Assist in documentation and training to enhance client experience.
• Manage, review, and oversee IT initiatives and special projects.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.

Information Technology Engineer

• Maintain existing relationships through proactive engineering and problem-solving to generate revenue
• Deliver Best in Class customer service to uphold raving fan culture
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote
• Provide timely resolutions of system and/or application problems and follow through to completion
• Assist in documentation and training to enhance client experience
• Manage, review, and oversee IT initiatives and special projects
• Design and prepare quotes for technology solutions, adhering to the client’s budget
• Install, configure, and maintain network elements, computer systems and other related equipment
• Document daily work through ConnectWise ticketing system
• Participate in the on-call rotation with team
• Provide desk engineering services
• Perform other duties as assigned