Voice Network Engineer

FIT Solutions, LLC

VoIP Engineer responsible for rolling out RingCentral deployments at Senior Living locations. Providing support, troubleshooting, and maintaining VoIP systems and network infrastructure.

Posted 6/5/2026full-timeMidvale • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCitrixCloudVMwareVoIP

About the role

Key responsibilities & impact

Serve as a primary engineer rolling out new RingCentral deployments across 38+ Senior Living locations in multiple states.
Provide first line of support for all RingCentral VoIP issues and support.
Be a proactive technical resource, maintaining VoIP and VoIP network-related issues, both onsite and remotely.
Ensure timely VoIP problem resolution with ownership from start to finish.
Work with RingCentral project managers and support teams.
Work with other partners and vendors as needed.
Work with Senior Care community leadership teams on rollout and support.
Diagnose, troubleshoot, and resolve intricate VoIP system problems efficiently and completely.
Contribute to the continuous improvement of client experience by creating and updating documentation and supporting internal and client training initiatives.
Collaborate with other Engineering teams to align technology initiatives.
Install, configure, and maintain VoIP systems, network infrastructure, and related components to ensure optimal performance.
Accurately document work, issues, and outcomes in the ConnectWise ticketing system.
Participate in a shared on-call rotation, ensuring timely support coverage outside of standard business hours.
Perform other duties as assigned.

Requirements

What you’ll need

Must have excellent high-level engineering skills.
Customer oriented, solid business acumen and excellent communication skills.
Proven track record of performance against goals year over year.
Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
Adaptability in various business cultures and environments.
Strong relationship building skills with customers and business partners.
Qualifications could Include but is not limited to:
Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
Windows Server 2008, 2012, 2016 and 2019
Cloud Solutions (Azure, AWS)
Proficient in Active Directory
Desktop support and user support
Windows Client Operating Systems (Window 7, 10)
PSA or RMM experience
Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification)

Benefits

Comp & perks

Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
Options include, PPO, HDHP, HMO and ACO
Multiple carrier options
FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
$10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
Paid holidays
Paid time off
Paid sick leave
Flexible “hybrid” work environment
Retirement plan (401K)
Professional training & development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIPnetwork infrastructuretroubleshootinginstallationconfigurationdocumentationWindows ServerActive Directorydesktop supportcloud solutions

Soft Skills

communicationcustomer orientedrelationship buildingadaptabilityproblem resolutioncollaborationtechnical resourcebusiness acumenproactivecontinuous improvement

Certifications

MCSAMCPA+Network+CCNASecurity+VCP