Account Executive

• Sell products and/or services to new and existing insurance clients within the Americas
• Meet sales goals and business objectives
• Manage, grow, and establish current / new relationships
• Manage a full sales cycle from deal discovery to scheduling demos/regular calls with clients
• Prepare and present proposals to clients utilizing FIS resources and tools
• Negotiate, structure and close deals

Sales Executive

Customer Success Manager

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
• Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers
• Act as a liaison between product management and clients; partner with sales & professional services teams
• Participate in the renewal process and articulate the renewal value story to clients

Senior Client Success Manager – Trading and Asset Services

Engineer

• Conduct code-level software analyses to identify root cause of bugs and/or system defects modifications as needed.
• Architect and design solutions for base changes.
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• Interfaces with internal clients, vendors, managers, IT and Product Development to research and determine resolution of system defects.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Represents team on cross-functional teams for support and development activities.
• Interprets and presents data and conclusions to management as needed.

Senior Lead Engineer, Software – Systematics

Systems Engineer

• Collaborate with business stakeholders, product managers, and development teams to capture and document detailed requirements and specifications for enhancing, extending, or strengthening the securities processing platforms.
• Work closely with development teams to implement Agile methodologies, ensuring that the teams follow best practices and scaled Agile frameworks.
• Engage with various stakeholders, including senior development and product managers, to align team goals with business objectives.
• Participate in the design, development, and management of activities related to the securities processing platform.
• Drive continuous improvement initiatives by analyzing market trends, identifying opportunities for optimization, and implementing changes to enhance the efficiency and effectiveness of the securities processing platform.
• Educate and mentor development teams on Agile methodologies and best practices.

Business Systems Analyst Lead

Security Engineer

• Executes security controls to prevent hackers from infiltrating company information or jeopardizing programs.
• Researches attempted efforts to compromise security protocol and recommends solutions.
• Maintains security systems and administers security policies to control access to systems.
• Maintains company firewall and utilizes applicable encryption methods.
• Creates information security documentation related to work area and completes requests in accordance with company requirements.
• Responds to information security-related questions and inquiries using established information security tools and procedures.
• Resolves and/or performs follow through to resolve all information security issues and questions.
• Implements and administers information security controls using software and vendor security systems.
• Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management.

Mainframe Security SME, ACF2, TSS, RACF

Database Administrator

• Responsible for the administration, performance, and security of Oracle databases.
• Collaborate with teams to ensure high availability and disaster recovery of databases.
• Develop and maintain backup and recovery strategies for critical databases.
• Monitor and optimize database performance, application response times, and data integrity.

Sales Executive

Senior Client Success Manager – Trading and Asset Services

Senior Lead Engineer, Software – Systematics

Business Systems Analyst Lead

Mainframe Security SME, ACF2, TSS, RACF

Lead Database Administrator