Senior Implementation Analyst

FIS

Senior Implementations Analyst guiding customers and partners in financial technology product implementations. Collaborating with internal teams for seamless integration and best practices adoption.

Posted 5/6/2026full-timeChicago • Florida, Illinois, Wisconsin • 🇺🇸 United StatesSenior💰 $82,300 - $134,140 per yearWebsite

About the role

Key responsibilities & impact

Guide customers and partners through smooth, effective implementations of financial technology products.
Act as the primary liaison between the company and its clients, ensuring seamless integration and proper adoption of best practices.
Collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.
Lead 15–25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
Develop and maintain granular project plans for every migration, ensuring each milestone is tracked with precision.
Conduct detailed training and consultation sessions to guide customers through configuring SaaS offerings, sharing best practices to ensure a seamless experience.
Maintain a comprehensive understanding of products and enhancements to proactively educate customers on new features and functionalities.
Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.

Requirements

What you’ll need

At least one year in a similar role, ideally within the financial services or banking sector.
Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.

Benefits

Comp & perks

A voice in the future of fintech.
Continuous learning and development.
Collaborative work environment.
Opportunities to give back.
Competitive salary and benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsoftware implementationSaaS configurationrisk managementcustomer migrationtraining and consultationattention to detailtimeline managementbudget managementbest practices

Soft Skills

communicationorganizationcustomer advocacyproblem-solvingcollaborationadaptabilitycustomer serviceclarity in explanationteamworkleadership