Customer Service Representative
Capital Blue Cross
React
Senior Product Support Representative
FIS
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Administer necessary product requirements to maintain consistent account control of clients using FIS software products
- Ensure the quality and utilization of FIS software products satisfies client needs
- Assist Auto Finance clients with day to day management of the software
- Replicate and analyze issues, provide guidance on client impact and potential solutions
- Incident management and act as point of contact for diagnosis and resolution of incidents
- Engage directly with clients to resolve incidents and periodically fulfill on-call responsibilities
- Provide workarounds or scripts for high priority incidents
- Identify, investigate, and analyze business processes to improve client’s efficient use of software
- Develop and document new initiatives and processes and highlight potential defects
- Ongoing learning of the Auto Finance application and business processes of key clients
Requirements
- Sound analytical and problem-solving skills
- Experience and knowledge of Microsoft applications
- Good oral and written communication skills
- A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision
- Experience in Accounting or Leasing would be highly beneficial
