First Help Financial

Data Analyst

• The Senior Associate, Data Analytics role will work closely with the manager and department head of analytics to support the company’s growth through high-impact analyses across internal and external data sources.
• As part of a small Advance Analytics & Enterprise Data team, you will own analytics workstreams end-to-end—from framing the question and building the dataset to delivering clear, executive-ready insights that inform decision-making, surface emerging risks and opportunities, and improve performance.
• Build and maintain analytical infrastructure to monitor portfolio performance, including KPI dashboards, recurring reporting, and self-serve tools.
• Derive analytical insights from portfolio data and evaluate risk profile trends.
• Provide insights beyond the data by connecting quantitative findings with business context, customer behavior, and market dynamics; identify trends and leading indicators not directly visible in core datasets.
• Develop pricing models to evaluate and price bulk portfolios for purchase.
• Conduct analysis on portfolio impact due to changes in macroeconomic factors and make business recommendations.
• Develop metrics to monitor and improve funder and underwriter effectiveness along several key credit dimensions.
• Formulate actionable tasks to lower delinquency rates, losses and roll-rates.
• Ideate and innovate superior collection strategies to increase the effectiveness and efficiency of collector activities.
• Identify and support operational process improvements by leveraging technology and analytical tools; help standardize and automate report generation and data quality monitoring.
• Partner with Servicing Operations team to leverage analytics to develop superior operational processes.
• Partner with Technology team for evaluation and roll out of cutting-edge innovation in financial technology.
• Coordinate with Risk team to refine existing underwriting models and build newer risk models.
• Support the manager and director with ad hoc analyses to address specific business problems; synthesize findings into clear, executive-ready narratives and recommended actions.
• Partner with Data Engineering team to build AI ready dataset.

Senior Associate, Data Analytics

Bilingual

• Research, investigate, and resolve customer complaints and credit reporting disputes and received through multiple channels, including phone, written correspondence, and eOSCAR
• Partner with subject matter experts across the organization to research issues, validate findings, and drive effective resolution
• Communicate with customers by phone and in writing to gather relevant information, explain findings, and provide timely status updates and resolutions
• Accurately document disputes and complaints throughout the lifecycle, maintaining complete and well‑organized records to support regulatory compliance and audit requirements
• Identify and escalate complex cases, emerging risks, or adverse trends to management in a timely manner
• Ensure ongoing compliance with applicable federal and state laws and regulations, including FCRA, ECOA, UDAAP, Fair Lending, and other consumer protection requirements; remain current on regulatory developments and industry best practices
• Perform other duties and responsibilities as assigned

Bilingual Credit Reporting and Disputes Associate, Portuguese

Human Resources

• Serve as a trusted thought partner to leaders on organizational design, workforce planning, and team effectiveness
• Coach leaders on performance management, employee relations, change management, and leadership effectiveness
• Partner with leadership on proactive retention and engagement
• Drive consistent performance management practices, including goal setting, feedback, development planning, and corrective action when needed
• Support talent reviews, succession planning, and internal mobility initiatives
• Identify capability/skill gaps and partner with department leadership to deliver targeted solutions
• Lead complex employee relations matters with professionalism, consistency, and sound judgment
• Promote a positive, inclusive, and high‑performance culture aligned with First Help Financial’s values
• Support leaders through organizational change, growth, and transformation initiatives
• Use people metrics and insights (engagement, turnover, performance, etc.) to inform decisions and influence leaders
• Identify trends and recommend actionable solutions that improve business outcomes
• Partner with People Operations to translate data into executive‑ready insights
• Ensure people practices align with federal, state, and local employment laws
• Partner with People Ops leadership on policy development, interpretation, and consistent application

HR Business Partner

Director

• Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, and credit rule design.
• Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones.
• Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes.
• Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives.
• Collaborate with Analytics team to track and analyze program performance using data and analytics; recommend optimizations based on results and risk trends.
• Contribute to credit policy, guidelines, and decision management frameworks across lending products.
• Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools.
• Prepare materials and present updates on program performance, risks, and initiatives to leadership.
• Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects.
• Manage, track, raise issues, and facilitate solutions related to LOS TSP tickets.
• Mentor junior team members or analysts as needed and contribute to a collaborative team culture.

Associate Director, Credit Strategy, Management

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Bilingual Territory Sales Representative

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography
• At least five overnight stays required