Associate Director, Credit Strategy, Management

First Help Financial

. Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, and credit rule design.

Posted 4/21/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $122,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, and credit rule design.
Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones.
Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes.
Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives.
Collaborate with Analytics team to track and analyze program performance using data and analytics; recommend optimizations based on results and risk trends.
Contribute to credit policy, guidelines, and decision management frameworks across lending products.
Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools.
Prepare materials and present updates on program performance, risks, and initiatives to leadership.
Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects.
Manage, track, raise issues, and facilitate solutions related to LOS TSP tickets.
Mentor junior team members or analysts as needed and contribute to a collaborative team culture.

Requirements

What you’ll need

10+ years of experience in Underwriting and program management support experience at FHF (either in Underwriting, CSO, or Sales)
Business UAT case management and design experience preferred
5+ years of experience in managing a team
Experience working closely with engineering and data teams and confidently “speak the language” of technology to support real-world system implementations
Experience gathering competitor intelligence and contributing to credit risk policy and program design
Strong oral and written communication skills, with experience presenting to senior management
Highly organized with strong attention to detail and execution discipline
Project Management Professional (PMP)® certification is preferred

Benefits

Comp & perks

Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
Paid vacation
401(k) match
Tuition reimbursement
Social activities
Monthly lunches
Robust employee recognition and talent development program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit rule designbusiness requirements analysisprogram performance analysiscredit policy developmentAI automationAPIscredit decisioning toolsUAT case managementcompetitor analysisproject management

Soft Skills

communication skillsorganizational skillsattention to detailexecution disciplineteam managementmentoringcollaborationproblem-solvingpresentation skillsstakeholder management

Certifications

Project Management Professional (PMP)