First Financial Bank

Program Manager

• Ensuring applicants and grantees have a clear and accurate understanding of expectations, responsibilities, and requirements.
• Providing outstanding customer service and positive end-user experience in all aspects of the role.
• Understanding and accurately applying FFBC policies, guidelines, and processes.
• Developing and delivering clear and accurate information through outreach sessions and workshops.
• Providing coaching support (one-on-one and group) to potential and declined applicants and answering questions in a timely manner.
• Conducting application analysis and assessments that are impartial and fair, that support the FFBC’s community impact strategy, and that follow FFBC policies and procedures.
• Working with the Communications team on the development of grant content for the website, e-news, social media, and other communication platforms.
• Supporting grantees with supplementary reporting data and information to aid in their reporting decision.
• Providing project management support across various FFBC initiatives.
• Proposing updates to dashboards to enhance reporting.
• Recommending and supporting the implementation of program changes based on principles of trust-based philanthropy, and other best practices, emerging trends, and organizational priorities.
• Supporting community grant review panels to ensure they have a clear and accurate understanding of their role and the grant-making strategy.
• Supporting grant adjudicators to deliver fair, clear, evidence-based scoring, and decision-making that is consistent with the grant-making strategy and policies.
• Monitoring and supporting active grants through timely, regular, and high engagement approaches.

Communications

• Lead FFBC’s strategic communications, brand management, marketing initiatives, media relations, and public engagement efforts.
• Develop and execute integrated marketing and communications strategies.
• Shape and refine FFBC’s brand identity and visual presence across channels.
• Manage content calendar and coordinate cross-functional messaging for fundraising, advocacy, and outreach.
• Serve as media contact; write press releases, op-eds, and speaking notes; support CEO and executive team.
• Oversee digital presence including website, newsletters, social media; track analytics.
• Develop and execute marketing campaigns and provide event communications support.
• Supervise, mentor, and grow communications and marketing team; manage vendors.

Program Manager

Senior Manager, Communications and Marketing