First Bus

Operations

• Ensure cost efficient delivery of a safe, punctual service
• Dynamically analyse and manage information, systems, and data for continuous improvement
• Drive engagement with drivers, management team, and customers
• Ensure collaboration between operational and engineering team members
• Manage Service delivery team across all assigned depots according to policies and procedures
• Deliver agreed plans and budgets, ensuring service quality
• Ensure effective staff planning at the depot
• Maintain effective working relationships with trade union representatives
• Manage and deliver key performance indicators

Operations Manager

Manager

• Support and deputise for the Operations Manager to manage all aspects of operational performance
• Engage front line colleagues through effective communication, active listening and recognition
• Work within and embed the divisional governance framework set by the Operations Steering Group
• Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Work with the Training function to ensure that operational teams are competently trained
• Manage driver performance and carry out job chats
• Support the induction and development of an engaged, talented and high performing operations team
• Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
• Maintain accurate records for all aspects of operational standards and performance
• Improve operational performance in a sustainable manner
• Manage supervisors to create alternative disruption plans
• Liaise with external stakeholders and attend relevant meetings to improve service performance
• Ensure collaboration between operational and engineering team members
• Deliver agreed performance improvement plans and operational costs within budget

Staff Manager

• Driving Commercial Performance
• Own and manage performance across routes, depots, or corridors—focusing on revenue, passenger volumes, and yield
• Analyse trends, identify risks and opportunities, and lead performance reviews
• Deliver targeted commercial interventions to improve results
• Provide accurate inputs into budgets and forecasts
• Identify new revenue opportunities across markets and partnerships
• Lead the delivery of local market plans and ensure measurable results
• Work with specialist teams to implement initiatives and overcome challenges
• Manage and evaluate trials and pilots to grow demand and revenue
• Collaborate with Network Planning teams on route performance and optimisation
• Implement local pricing and ticketing initiatives
• Help shape and communicate customer propositions using insight and data
• Act as a key commercial partner to Service Delivery teams
• Support delivery of partnership schemes, bids, and contract renewals
• Represent the business in discussions with local stakeholders and authorities
• Ensure compliance with commercial processes and governance
• Maintain clear records and escalate risks where needed

Operations Manager

Staff Manager

Commercial Manager