Staff Manager

First Bus

Staff Manager supporting operations for First Bus, managing performance and customer experience. Engaging teams and ensuring compliance with operational excellence framework in Norwich.

Posted 6/30/2026full-timeNorwich • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Support and deputise for the Operations Manager to manage all aspects of operational performance
Engage front line colleagues through effective communication, active listening and recognition
Work within and embed the divisional governance framework set by the Operations Steering Group
Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
Work with the Training function to ensure that operational teams are competently trained
Manage driver performance and carry out job chats
Support the induction and development of an engaged, talented and high performing operations team
Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
Maintain accurate records for all aspects of operational standards and performance
Improve operational performance in a sustainable manner
Manage supervisors to create alternative disruption plans
Liaise with external stakeholders and attend relevant meetings to improve service performance
Ensure collaboration between operational and engineering team members
Deliver agreed performance improvement plans and operational costs within budget

Requirements

What you’ll need

Previous management or supervisory experience (within the bus/transport industry preferred, but not essential)
Excellent computer skills
Professional knowledge of Road Traffic Act and Employment legislation
Ability to lead and inspire people to seek and follow operational best practice
Knowledge of employment legislation
Excellent planning and prioritising skills
Self-motivated with a positive approach to change
Excellent customer focus

Benefits

Comp & perks

Simply Health & Smart Health for you and your dependents at no cost
Cash back benefits across optical & dental
Virtual GP appointments
Mental health support
Nutrition and fitness advice
EAP provision offers 24hr, 365 days a year mental health support
Discounts on high street brands and supermarkets
Discounted train travel for you and your family after 6 months service
Free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working

ATS Keywords

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Hard Skills & Tools

Operational ManagementPerformance ManagementPlanning and PrioritisingRecord KeepingDisciplinary Procedures

Soft Skills

LeadershipActive ListeningCustomer FocusSelf-MotivationPositive Approach to Change