Operations Manager

First Bus

Operations Manager at First Bus overseeing Adderley Green & Worcester depots, ensuring excellent service and customer satisfaction. Driving operational performance and team engagement.

Posted 7/16/2026full-timeWorcester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and negotiation skills in a unionized environment, with a focus on safety and high-performance team building. Proven ability to manage service delivery, maintain stakeholder relationships, and achieve budgetary objectives.

Highest-signal resume keywords

Leadership SkillsCustomer Service FocusBudgetary ExperienceCPC CertificationTeam Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logical System AnalysisPerformance Indicator ManagementService Delivery ManagementStaff PlanningContinuous Improvement

Soft Skills

Influencing SkillsNegotiation SkillsMentoring SkillsCommunication SkillsStakeholder Relationship Management

Certifications & Qualifications

Certificate of Professional Competence in Passenger Transport

Industry Keywords

Unionized EnvironmentSafety CultureOperational CollaborationDepot ManagementCustomer Engagement

About the role

Key responsibilities & impact

Ensure cost efficient delivery of a safe, punctual service
Dynamically analyse and manage information, systems, and data for continuous improvement
Drive engagement with drivers, management team, and customers
Ensure collaboration between operational and engineering team members
Manage Service delivery team across all assigned depots according to policies and procedures
Deliver agreed plans and budgets, ensuring service quality
Ensure effective staff planning at the depot
Maintain effective working relationships with trade union representatives
Manage and deliver key performance indicators

Requirements

What you’ll need

Proven leadership skills are essential in a unionised environment
Strong influencing and negotiation skills
Excellent customer service focus
Team builder and driver of high-performance teams
Certificate of Professional Competence in Passenger Transport would be desirable
A willingness to study for CPC is essential
Passion for safety and driving a high-performing safety behavioural culture
Budgetary and financial experience with capability in logical system analysis
Ability in endorsing commitment to set long/short-term objectives
Mentoring/coaching skills in the progression of the business deliverables
Self-reliant and straightforward communicator with skills to promote the customer facing business
Capacity to build and maintain stakeholder relations

Benefits

Comp & perks

Simply Health & Smart Health for you and your dependents at no cost
Cash back benefits across optical & dental as well as virtual GP appointments
Mental health support and nutrition and fitness advice
EAP provision offers 24hr, 365 days a year mental health support
Financial wellbeing platform with discounts on high street brands and supermarkets
Discounted train travel for you and your family after 6 months service
Free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working