First American

Account Executive

• Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.
• In support of the sales strategy for assigned territory, develop and retain a quality client base through the acquisition of new business and maintenance of existing customers to attain maximum sales volume and develop maximum potential volume from all markets for the division's products and/or services.
• Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base.
• Compiles lists of prospective customers for use as sales leads, based on information from networking, websites, newspapers, business directories, industry ads, trade shows, and other sources and develop and execute on a call plan for qualified real estate agents, brokers and their staff, lenders and attorneys.
• Assesses individual client needs and develops, presents and implements a plan to meet those needs.
• Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate events.
• Collaborates with internal marketing teams provided for their territory where needed to develop local marketing content (print, electronic) and social media presence to drive brand awareness to support sales strategy.
• Effectively creates or adapts and delivers presentations to customer groups, target customers, agents and others.
• Interacts daily with other work groups (such as operations, marketing and escrow branches)
• Communicates proactively with and responds in a timely manner to clients.

Sales Representative

Project Manager

• ServiceMac’s Project Management Office (“PMO”) supports and leads projects for the entire organization.
• Oversees multiple projects on an ongoing and regular basis; responsible for project delivery, creating project documents, planning, coordinating, and reporting status
• Coordinates with other projects and work groups; assembles project team, assigns individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project
• Independently oversees multiple medium to large scale complex projects; facilitates status and milestone meetings with cross functional groups; conducts risk monitoring and controls; monitors project budgets and prepares project status reports
• Works closely with end users, business technologies and others to understand and prioritize business goals and information needs related to the project

General Counsel

• Manage all aspects of title insurance and escrow claims and claims against the company from initial investigation through final resolution
• Investigate facts and issues of the claim, determine coverage, evaluate loss under the title policy, assess defenses, determine need for outside counsel, and carry out plan to resolve the claim
• Negotiate settlements and resolutions with claimants, opposing counsel, and third parties
• Appear as company representative in court proceedings, mediations, settlement conferences and trials
• Manage claim budget, review and approve outside counsel invoices and other expenses and determine settlement and expense reserves
• Direct outside counsel on litigation strategy during claim administration and litigation
• Identify and pursue sources for recovery

Senior Claims Counsel – Title Insurance

Customer Support

• Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents.
• Sales Support is responsible for maintaining relationships with agents to help promote the continued use of FA.
• Supports sales force by placing claims, reviewing existing claims, making complex decisions and keeping all parties involved in claim updates and facilitates resolution to claims through creating partnerships, negotiation, analyzing claim history and communicating with various departments, while balancing department and sales objectives.
• Essential Functions:
• Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
• Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
• Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures.
• Assist sales representatives with decision making (discretionary, seeking advice).
• Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers.
• Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
• Participates in department improvement plans, including brainstorming Falcon enhancements.
• Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
• Handle various dispatch activities as requested by sales managers and at representatives own discretion.
• Communicate with various departments to coordinate completion efforts.
• Take reports from contractors and make decisions with a predetermined authorization limit.
• Process reimbursement and cash out requests.
• Provide cost for covered and non-covered items.
• Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.

Sales Support Specialist

Accounting Manager

• Responsible for managing revenue recognition, operations, and accounting activities for a large department in accordance with the organization’s accounting policies and procedures.
• Influences the development and implementation of strategic goals and ensures employee conformance to established practices and proper training of staff.
• Direct and monitor a variety of accounting activities to ensure the organization’s financial resources are managed in accordance with accounting principles and comply with all relevant regulations, laws, and standards.
• Review financial reports and accounting statements to ensure their accuracy.
• Provide technical expertise and advice to functional or operational areas managers to help them develop revenue and expense budgets, understand financial reports, and manage their financial responsibilities.
• Select and manage ongoing relationships with external consultants and advisors (e.g., accounting firms) to ensure the organization receives satisfactory standards of service.
• Lead, direct, evaluate, and develop a team of accounting professionals to ensure accounting activities are completed accurately and on time.
• Support general accounting needs of a large entity.
• Ensure financial records are maintained in compliance with company policies.
• Establish and monitor the implementation and maintenance of accounting controls and procedures.
• Manage accounting systems and procedures; recommend and implement improvements.
• Maintain financial security by ensuring that staff adheres to internal controls; primary point of contact for audits.
• Participate in the design and implementation of systems and processes to ensure compliance with all governing bodies.
• Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results.
• Manage more senior level exempt specialists and/or subordinate supervisors and managers.
• Has significant responsibility for developing the capabilities of senior level direct reports.
• Present projects for management approval; approves overall solutions, designs and cost estimates for projects.
• Monitor project status to assure adherence to cost, quality and schedule.
• Write and conduct employee performance reviews and provides ongoing performance feedback through coaching.
• Approve hiring and compensation decisions.
• Facilitate work and problem resolution between work groups.
• May lead cross functional/inter-departmental projects and/or process improvement efforts.
• Develop long-range departmental planning and provide input to strategic planning.
• Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect.
• Implement strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results.

Senior Accounting Manager

Full-stack Engineer

• Contribute to design, development, coding, testing, debugging, and deploying of software in an Azure cloud environment
• Modify and enhance existing applications as well as assist the team on product delivery by writing code and reviewing pull requests
• Independently define, prioritize goals and tasks in a fast-paced agile product environment with small, focused teams
• Communicate effectively with a variety of stakeholders to ensure project success
• On call by rotation and after-hours support driven by business needs
• Derive optimal solutions and implement best coding practices
• Work with Solution Architect and strategize design plans
• Propose solutions to tough problems, build consensus among team & mentor junior developers

Senior Software Engineer

Operations

Join a team that puts its People First!
Remote role with preference for candidates in Texas or Florida.
Provide strategic oversight and guidance across escrow and title operations.
Develop, interpret, and implement policies and procedures.
Partner with leaders and teams to organize, prioritize, and execute operational initiatives.
Lead recruitment, training, and professional development.
Ensure delivery of measurable results by executing OKRs.
Drive divisional performance through collaboration, process improvement, and best practices.

Director of Operations

Compliance

• Performs audits of compliance with laws and regulations, policies and procedures, contracts and other compliance obligations in accordance with the Compliance Program\n• Collaborates with other departments (e.g., Risk Management, Internal Audit, Shared Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.\n• Consults with Compliance Director, VP of Compliance, Chief Compliance Officer and / or division operations counsel as needed to resolve difficult compliance issues with focus on regulatory and legal areas\n• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures\n• Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends\n• Identifies potential areas of compliance vulnerability and risk; monitors corrective action plans for resolution of problematic issues\n• Monitors the performance of the Compliance Program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness\n• Performs special reviews/projects under the guidance of the Compliance Director, VP of Compliance, Chief Compliance Officer, division operations counsel and management

Senior Compliance Officer - Hybrid

Executive Assistant

• Executive Assistant provides advanced administrative support to executives and management teams.\n• Acts as focal point for department and company policy information.\n• Handles a wide range of administrative and executive support-related tasks such as screening calls, scheduling appointments, maintaining calendars, making travel arrangements, responding to requests for information on a wide range of topics, and preparing reports.\n• Handles confidential information and communications.\n• Advanced computer skills.\n• What You'll Do: Provides executive support and assistance to an executive(s) of the organization with responsibility for a broad range of organizational functions, such as operations, human resources and/or sales\n• Performs advanced, diversified and confidential executive assistance and administrative duties to enhance executive’s effectiveness, requiring broad and comprehensive experience, skill and knowledge of organization policies and practices\n• Often involved in issues of a confidential and/or sensitive nature\n• Prepares, creates and maintains reports, presentations, etc.\n• Composes and initiates correspondence and memoranda\n• Tactfully screens telephone calls and visitors, responds to emails and resolves a wide range of complex inquiries\n• Schedules and maintains calendar of appointments, conference calls, meetings and travel itineraries, coordinates related arrangements, gathers information, and negotiates complex scheduling issues\n• May prepare and distribute meeting notes and action items, tracking completion of tasks for a broad area, reporting issues to manager, following up on routine issues\n• Prepares information and tracks status for manager for a wide range of items such as expense reports, documenting notes, typing reports, checking customer account status, reviewing files, HR record changes, opening letters, etc.\n• Perform research for a wide range of issues and subjects as requested\n• Welcomes guests and visitors\n• Meeting and event coordination – coordinates schedules and activities with other departments, finds location (on or offsite), makes lunch arrangements, gathers materials, recommends and tracks budgets, communicates information/schedule to those attending, etc.\n• Other duties as assigned

Executive Assistant, Hybrid

Cloud Engineer

• Remote Work Welcome\n• Be part of a transformative team that shapes First American's world-class technology products that fuel the real estate industry.\n• First American is seeking candidates for an engineering role in our Platform Engineering team.\n• An ideal candidate has strong technical expertise, a product mindset, and takes a code-first approach for driving engineering best practices.\n• As a Senior Azure Cloud Engineer, you will help design and implement our technical architecture, governance, and tooling used to deliver and operate the First American Cloud.\n• The ideal candidate will have a firm grasp of Azure Networking, Security, PaaS platforms, and Governance with the ability to customize them to help our business remain secure and efficient.