First American

Sales Support Specialist

First American

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Salary

💰 $20 - $27 per hour

About the role

  • Investigate, analyze and respond to highly complex claims from various sources
  • Manage a high volume of claims, resolving multiple customer inquiries simultaneously
  • Answer incoming calls, chats, emails and voicemails from customers and contractors according to guidelines
  • Manage an assigned caseload for expedited handling and closure
  • Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity
  • Offer and explain terms and conditions of claim options
  • Pilot innovative company initiatives
  • Represent as a Subject Matter Expert

Requirements

  • High School diploma or equivalent required; some college preferred
  • 3-5 years of previous customer service experience
  • Demonstrated ability to handle complex claims
  • Excellent communication skills (Oral and written)
  • Basic mechanical, technical and contract knowledge and understanding (expected to increase with time)
  • Exceptional customer service skills
  • Critical thinking, analytical and investigative skills
  • Proficient in Microsoft Word, Outlook and ability to navigate through Access
  • Fundamental understanding of the home warranty industry
  • Ability to keep composure in escalated conversations
  • Effective time management skills
Benefits
  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementcustomer serviceanalytical skillsinvestigative skillscritical thinkingmechanical knowledgetechnical knowledgecontract knowledgetime management
Soft Skills
communication skillscustomer service skillscomposure in escalated conversations