First American

Customer Support

• Responsible for managing a team of Customer Service Representatives in a service-related call center and/or non-call center environment.
• Sets priorities of the daily operations and achieves objectives in providing outstanding customer service.
• Manages first line supervisors that are responsible for managing a group of customer service reps that handle customer service inquiries and problems via telephone, letter, fax or email.
• Monitors the team’s performance on a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.
• Develops and monitors the application of operating systems including policies and procedures, operating structure and information flow.
• Ensures work production volume meets product/service standards and exceeds quality standards.
• May develop business plan for team operations including budget development.
• Ensures appropriate staffing levels are met.
• Provides reports to management on department performance and metrics.
• Approves HR activities including hiring, training/development and evaluating staff performance.
• Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.

Customer Service Manager

General Counsel

• Provide underwriting support, counsel, and authorization to company personnel and customers related to the issuance of real estate title insurance commitments and policies
• Utilize underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance
• Provide guidance to company personnel in the performance of real estate settlement services
• Issue underwriting standards and guidelines in accordance with established company processes

Commercial Underwriting Counsel

Accounting Manager

• Performs a mix of routine and moderately complex financial analysis
• Partners with business units to research and resolve reconciliation discrepancies
• Leads process improvement initiatives by standardizing and streamlining workflows
• Perform reconciliations across internal accounting systems
• Proactively identify and pursue process improvement opportunities
• Build and maintain ongoing partnerships with internal customers
• Research and resolve general ledger discrepancies
• Provide input to management and recommend strategies to improve efficiency
• Participate in and/or provide oversight for M&A activities
• Collect, analyze, and prepare metrics and reporting for supported business units
• Review offshore production performance against Service Level Agreements (SLAs)

Senior Accounting Analyst

Full-stack Engineer

• Lead technical delivery of the full-stack platform — frontend, backend, data infrastructure, AI-integrated workflows
• Set architecture patterns, connect the pieces, and ensure the team ships reliably
• Bring operational fluency to system design — partner with program leadership and operational teams to understand workflows, identify gaps, and translate that into software that transforms how work gets done
• Design and build the data layer — production schemas that track every field from raw document extraction through derivation and normalization, with full audit trail
• Integrate AI/ML workflows — structured LLM output, model serving, provenance tracking, evaluation infrastructure, and feedback loops that drive continuous improvement

Lead Software Engineer

Human Resources

• Work in a program designed to help you gain experience and develop technical, professional and interpersonal skills
• Gain exposure to working in a corporate environment within the Financial/Title Industry
• Participate in intern-specific activities, executive level presentations and networking opportunities
• Assign significant work assignments to support specific business functions including Marketing, Human Resources, Technology, Accounting and Finance

Human Resources Intern

Claims Specialist

• Managing claim-related activities by gathering and reviewing all relevant documentation
• Assessing claim causes and ensuring process codes are accurate and properly updated
• Coordinating with outside counsel on appropriate matters to support timely resolution
• Maintaining consistent communication by providing status updates and correspondence to claimants throughout the process

Business Analyst

• Monitor proposed and newly enacted federal and state laws and regulations, GSE guidelines, government agency and investor requirements that may be applicable to ServiceMac’s servicing business activities
• Inform business leaders of material upcoming changes
• Conduct preliminary applicability assessments to determine whether new or amended Regulations impact ServiceMac’s business activities
• Prepare clear, concise regulatory summaries translating technical regulatory language into business-relevant requirements for operational leaders
• Develop citation reports or regulatory requirement matrices for complex Regulations to support implementation efforts
• Enter newly enacted Regulations into the regulatory change management system of record, ensuring completeness and accuracy of required data fields
• Participate in inter-departmental meetings to discuss Regulations and drive implementation
• Support the Senior Regulatory Change Management Specialist as needed by coordinating impact assessments with affected departments
• Participate in cross-functional meetings to review regulatory requirements and track implementation activities
• Assist in tracking assigned action items and implementation milestones within the system of record
• Provide policy and procedure support by drafting, revising, and editing company policies and procedures under the direction of Compliance leadership

Regulatory Change Management Analyst

Data Engineer

• Build high-performing cloud data solutions to meet our analytical and BI reporting needs.
• Design, build, and operate secure, scalable cloud data pipelines that support analytics and data products.
• Integrate new data sources into the central data warehouse and deliver curated data to applications and other downstream destinations.
• Identify, design, and implement internal process improvements, such as automating manual processes, optimizing data delivery, and re-designing infrastructure for greater scalability, etc.
• Build and enhance a shared data lake that powers decision-making and model building.
• Implement data governance best practices across pipelines and datasets, including data quality checks, metadata management, lineage, and access controls.
• Partner with teams across the business to understand their needs and develop end-to-end data solutions.
• Collaborate with analysts to perform exploratory analysis and troubleshoot issues.
• Coach and develop the team by providing hands-on mentorship to engineers, lead code and design reviews, create training/onboarding content, and run knowledge-sharing sessions.
• Manage and model data using visualization tools to provide the company with a collaborative data analytics platform.
• Build tools and processes to help make the correct data accessible to the right people.
• Participate in active rotational support role for production during or after business hours supporting business continuity.
• Engage in collaboration and decision making with other engineers.
• Lead presentations regularly for stakeholders.

Senior Data Engineer

Product Manager

• Translate Information Security strategy into detailed product and platform requirements, with a focus on ServiceNow modules (e.g., IRM, SecOps, VR, GRC)
• Drive ongoing advancement of the security product roadmap by partnering with internal stakeholders (Security Operations, Vulnerability Management, Risk & Compliance, IT, Engineering) to identify needs, gaps, and opportunities
• Own and prioritize backlog for ServiceNow enhancements, including updates, integrations, and customizations aligned to security use cases
• Execute the roadmap by providing clear direction to development and platform teams, ensuring solutions reflect operational feedback, security priorities, and regulatory requirements
• Define and document end-to-end workflows, data models, and integrations across security tools and enterprise systems

Operations

• Oversees larger or multiple teams, focusing on both execution and strategy
• Shapes functional direction, leads significant projects, and develops managers or supervisors within their reporting line
• Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results
• Manages more senior level exempt specialists and/or subordinate supervisors and managers
• Has significant responsibility for developing the capabilities of senior level direct reports
• Presents projects for management approval; approves overall solutions, designs and cost estimates for projects
• Monitors project status to assure adherence to cost, quality and schedule
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
• Approves hiring and compensation decisions
• Facilitates work and problem resolution between work groups
• May lead cross functional/inter-departmental projects and/or process improvement efforts
• Develops long-range departmental planning and provides input to strategic planning
• Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect
• Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results

Senior Operations Manager

Account Executive

• Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
• Compiles lists of prospective customers for use as sales leads, based on information from networking, websites, newspapers, business directories, industry ads, trade shows, and other sources and develops and executes on a call plan for qualified real estate agents, brokers and their staff, lenders and attorneys
• Assesses individual client needs and develops, presents and implements a plan to meet those needs
• Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate events
• Collaborates with internal marketing teams provided for their territory where needed to develop local marketing content (print, electronic) and social media presence to drive brand awareness to support sales strategy
• Effectively creates or adapts and delivers presentations to customer groups, target customers, agents and others
• Interacts daily with other work groups (Operations, Marketing and Escrow branches)
• Communicates proactively with and responds in a timely manner to clients
• Performs a significant portion of the role through administrative and sales support tasks including CRM data entry and tracking, expense report management, appointment setting, and follow up to ensure accurate reporting and effective sale execution

Outside Sales Representative

Technical Project Manager

• Own end-to-end delivery of a multi-year legacy platform modernization program
• Define and maintain a master program roadmap
• Establish and operate a structured program cadence
• Drive release and deployment planning in coordination with engineering leads
• Facilitate alignment across three engineering workstream leads

Senior Technical Project Manager

Collections

• Lead daily team operations by monitoring queue activity and prioritizing workload
• Gather, analyze, and report collections data
• Assist in monitoring team performance metrics, identifying trends or gaps
• Provide training, coaching, mentoring, and side-by-side support to specialists
• Review and maintain detailed account documentation
• Conduct annual performance reviews and deliver ongoing performance evaluations
• Support hiring and onboarding efforts by participating in candidate interviews
• Perform special projects, audits, or analyses as required