Investor Reporting Manager

First American

Investor Reporting Manager at ServiceMac ensuring compliance in mortgage servicing. Manages loan accounting and reporting, driving process improvements and team training.

Posted 5/28/2026full-timeRemote • Iowa, North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $73,900 - $98,500 per yearWebsite

About the role

Key responsibilities & impact

Monitors various reporting and remittance requirements, triggers, and regulations to ensure compliance.
Maintains and enhances procedures and controls to mitigate operational risk.
Identifies opportunities for process improvement and efficiencies.
Manages day to day oversight of loan accounting for GNMA/FHLMC and FNMA.
Ensures efficient operation and team workflow.
Trains less experienced team members on nuances of investor mortgage accounting/reporting and vendor oversight.
Researches and resolves issues relating to reporting, remitting and reconciliation.
Aggregates remittance reports, reconciles custodial accounts and remits calculated funds.
Oversees vendor reporting and remitting on the company’s mortgage loan servicing portfolio to the investors, reconciles Custodial accounts with medium to high risk/exposure to the Company, including GNMA, FNMA or FHLMC.
Reviews investor remittance for accuracy and timeliness to avoid penalties.
Works closely with the Investor Reporting team and default group to ensure processes align with investor guidelines and loan mitigation activity is accurately reported.
Ensures proper set-up, sales, and release of loans to new customer on a timely basis.
Establishes and maintains a close working relationship with Government-Sponsored Enterprise (GSE)/Investor representatives to ensure all issues and concerns are resolved in a timely manner.
Reviews and responds to all audit exam requests, internal, external, investor, regulatory and state.
Reviews payment applications for compliance with investor and Company guidelines.
Expedites accurate and timely reporting and remittances for all investors.
Oversees audit requests for wire transfers to investors, ensuring adequate documentation, error free computations and accurate source and receiver information, including REG AB and USAP reporting and compliance.
Oversees and performs analysis and reviews on new reporting formats and or proposed changes to reporting requirements.
Assists in maintaining policies and procedures in accordance with company and Investor Guidelines.

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
May require advanced degree
5-8 years of experience and/or training in an Investor Reporting mortgage servicing environment
Minimum of 5 years reporting and reconciliation experience
Ability to read, analyze, and interpret technical procedures, or government regulations
Proficiency in writing reports, business correspondence, and procedure manuals
Strong understanding of the MSP Investor Reporting workstation
Capacity to work with mathematical concepts such as probability and statistical inference
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Strong knowledge of all investor and agency guidelines with regard to investor reporting and accounting, payment application and custodial accounts
Strong knowledge of FHA, VA, and USDA loan guidelines
Strong knowledge of Ginnie Mae, Fannie Mae or Freddie Mac servicing guidelines and remittance reporting
Excellent written and verbal communication skills
Excellent interpersonal, relationship-building and teamwork skills
Self-motivated; self-starter
Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
Proficient in Microsoft Word, Excel and PowerPoint.

Benefits

Comp & perks

health insurance
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reportingreconciliationinvestor reportingmortgage accountingprocess improvementoperational risk managementmathematical conceptsFHA loan guidelinesVA loan guidelinesUSDA loan guidelines

Soft Skills

written communicationverbal communicationinterpersonal skillsrelationship-buildingteamworkself-motivatedproblem-solvingtime managementadaptabilityattention to detail