Accounting Manager
ebs Recruiters
Senior Escrow Servicing Operations Specialist
First American
full-time
Posted on:
Location Type: Office
Location: Fort Mill • Iowa, North Carolina, Ohio, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $49,550 - $66,075 per year
Job Level
Senior
About the role
- Process escrow account management activities including monthly escrow payments, escrow analyses, off-cycle analysis, and general escrow maintenance
- Act as department subject matter expert or department/group lead and provide guidance to team members
- Assist in scheduling, coordinating team activities, onboarding and training new employees
- Troubleshoot complex problems and identify solutions across applications and functions
- Maintain escrow interest rates, process deposits and controls
- Monitor and oversee Tax, Insurance, and Insurance Claims vendors; track activity and process documents and disbursements
- Monitor vendor printing of Escrow Account Statements and checks; reconcile files and monitor quality and timeliness
- Monitor vendor calls for satisfactory customer service and compliance with rules
- Research and resolve customer requests and inquiries; evaluate multiple factors and communicate results
- Adhere to regulatory, investor, and state guidelines and maintain department documentation, reporting, and workflow
Requirements
- High School diploma or equivalent
- Some college preferred
- 5+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
- Demonstrated leadership skills
- Proficiency in more complicated transactions
- Strong customer service orientation
- Detail orientated
- Excellent written and presentation skills
- Ability to understand and execute policy and procedures
- Organizational and problem-solving skills
- Sound judgment and independent decision-making skills
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
- comprehensive benefits package (based on eligibility)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
escrow account managementescrow analysesmonthly escrow paymentscomplex problem troubleshootingvendor managementcustomer serviceregulatory compliancemortgage loan servicingescrow analysisproperty insurance
Soft skills
leadershipcustomer service orientationdetail orientedwritten communicationpresentation skillsorganizational skillsproblem-solvingsound judgmentindependent decision-making
Certifications
High School diplomasome college preferred
