Operations

• Process escrow account management activities including monthly escrow payments, escrow analyses, off-cycle analysis, and general escrow maintenance
• Act as department subject matter expert or department/group lead and provide guidance to team members
• Assist in scheduling, coordinating team activities, onboarding and training new employees
• Troubleshoot complex problems and identify solutions across applications and functions
• Maintain escrow interest rates, process deposits and controls
• Monitor and oversee Tax, Insurance, and Insurance Claims vendors; track activity and process documents and disbursements
• Monitor vendor printing of Escrow Account Statements and checks; reconcile files and monitor quality and timeliness
• Monitor vendor calls for satisfactory customer service and compliance with rules
• Research and resolve customer requests and inquiries; evaluate multiple factors and communicate results
• Adhere to regulatory, investor, and state guidelines and maintain department documentation, reporting, and workflow

Senior Escrow Servicing Operations Specialist

Manager, Operations, Client & Government Reporting