Finning

Sales

• Provide strategic management of all aspects of the Compact Cat Equipment sales force to maximize effectiveness, efficiency, and market penetration.
• Lead, coach, mentor, and develop a team of Inside Equipment Sales Representatives, ensuring continuous growth in capability and performance.
• Identify and pursue new business opportunities to drive growth in parts, service, and equipment sales.
• Utilize SalesLink and other CRM tools to support long‑term customer relationship strategies and sales productivity.
• Maintain strong, collaborative relationships with branch and regional operational managers to ensure seamless support of customer needs.
• Communicate competitive intelligence, product updates, market trends, and product health and safety information in a timely and effective manner.
• Drive strategic development and retention of key customer relationships.

Inside Equipment Sales Manager

Human Resources

• Act as the first point of contact for employee inquiries related to payroll, benefits, recruitment, onboarding, policies, and Workday.
• Provide HR administrative support, including presentations, data gathering, letter drafting, and Workday transactions.
• Maintain confidentiality of all sensitive HR and employee information.
• Support leaders and HRBPs with transactional Workday HCM activities.
• Create HR reporting and analytics on KPIs such as turnover, recruitment, performance reviews, employee experience, training, and compensation, and recommend process improvements based on trends.
• Partner with HRBPs and HR Managers to develop skills in investigations, terminations, performance management, training, and labour relations support.

Human Resources Coordinator

Engineer

• Support and operate a broad range of Digital Workplace Management (DWM) services, including Microsoft 365, endpoint management, VDI/Citrix and enterprise file and print platforms.
• Provide day-to-day operational support across Microsoft Intune (Windows, iOS, Android), including device configuration, application deployment, compliance policies, and troubleshooting.
• Support Microsoft 365 services such as Exchange Online, SharePoint Online, and Microsoft Teams from a platform and service-operations perspective, including mail flow issues, collaboration configuration, retention, and lifecycle management.
• Support enterprise file, print, and managed file transfer services, including file shares, print servers, and SFTP solutions, covering user onboarding, access management, and issue resolution.
• Develop and maintain PowerShell scripts and low-code automations to improve operational efficiency across digital workplace services, including user lifecycle, device management, compliance workflows, and reporting.
• Participate in incident response, problem management, and root-cause analysis across supported platforms, contributing to permanent fixes and service improvements.
• Create and maintain runbooks, operational documentation, and knowledge articles to reduce single points of failure and improve team resilience.
• Collaborate closely with security, identity, networking, and platform specialists to support governance, security controls, and compliance requirements.

Global Digital Workplace Management Engineer

Support Engineer

• Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.
• Provide an elevated level of support to the regional executive and executive assistants in the region
• Provide technical expertise and support for desktop related projects (20%)
• Implementation and coordination of hardware and software enhancements and upgrades
• Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
• Management of regional branch IT assets and coordination of the asset refresh process.
• Investigating and recommending technical solutions in support of the desktop environment
• Ensure employees have proper documentation to support the products
• Work with internal IT team to ensure issues are resolved in a timely manner
• Ensure asset tracking is current
• Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality

Technical Support Analyst

Architect

• Initiate and/or participate in technology projects.
• Oversee or consult on business projects.
• Coordinate with the IAM team with roadmap, solution design, implementation, and operational planning activities that align with IAM objectives.
• Collaborate with operations teams for contract management, monitoring, and optimization.
• Evaluate technology industry and market trends determining the impact of technology changes on user experience.
• Manage projects when PMs are not assigned – work within Project governance.
• Lead design sessions with Finning personnel as well as external parties.
• Assist as needed on smaller operational initiatives and provide support during major incidents
• Design of service offerings and standard configurations.
• Accountable for alignment of Finning’s global end to end design and solution selection related to Identity and Access Management and the long-term objectives of IAM.
• Ensure all relevant Architecture and Infrastructure documentation is up to date and accurate.
• Tier 3.5 escalation support for area of responsibility
• Provide recommendations on technology to meet business and technical objectives.
• Identify deficiencies in current designs and planned changes; recommend solutions for improvement.
• Assist with technology governance activities.

Identity and Access Management Architect – IAM Architect

Administration

• Process warranty information, delivery service records and extended warranties.
• Register extended warranties with Caterpillar Insurance Services and issue certificates to customers.
• Maintain warranty registers, codes, fund tables and department webpages.
• Manage parts and component returns to Caterpillar and OEM suppliers.
• Order and distribute technical information for internal and external customers.
• Support technical communicators with calls, emails and enquiries.
• Raise purchase orders for both technical and warranty needs.

Warranty and Tech Administrator

Security Engineer

• Support cybersecurity risk assessments for applications, infrastructure, and business initiatives.
• Participate in solution and design reviews by providing security input aligned with Finning security standards.
• Identify control gaps and document risk observations with recommended remediation options.
• Assist with threat modeling and security review activities using established templates and processes.
• Support compliance activities aligned to frameworks such as ISO 27001, NIST, and internal Finning security standards.
• Contribute to the maintenance of security policies, standards, and guidance documentation.
• Engage with technology and business teams as a security advisor on assigned initiatives.
• Contribute ideas to improve advisory processes, assessment approaches, and documentation.

Cybersecurity Advisor II

Operations

• Reporting to the Manager, Regional Distribution Centre, responsible for providing leadership in a safe work environment
• Accountable for all operations related to the Warehouse
• Ensure all safety standards, policies, procedures and compliance requirements are followed.
• Conduct performance conversations and provide timely feedback

Warehouse Operations Manager

Accounts Receivable

• Achieve profitable revenue targets for undercarriage and wear parts in alignment with corporate and territory objectives.
• Evaluate customer needs, promote and sell wear products, and provide high-quality, value-added solutions.
• Maintain accurate client information using Finning (Canada)’s CRM software and Product Improvement Program (PIP) to support pricing, estimates, market intelligence, and customer satisfaction.
• Prepare timely and accurate forecasts, estimates, pricing, and market insights to support wear parts revenue targets.
• Establish targets, goals, and objectives consistent with corporate strategy.
• Ensure all sales documents, agreements, and related customer documentation are completed accurately and promptly.

Wear Specialist

• Achieve regional sales targets including revenue and profit on a monthly, quarterly, and annual basis
• Manage territory expense budgets responsibly and effectively
• Build strong, lasting customer relationships, ensuring issues are resolved quickly and thoroughly
• Deliver accurate and timely sales forecasts to leadership
• Identify market trends, competitive activity, and opportunities for growth
• Gather customer feedback that supports product and service improvements
• Work proactively toward company goals and contribute to overall team success

Technology Sales Representative

• Deliver and maintain JML workflows and connectors for AD, Entra ID, Okta, and other applications.
• Enforce account hygiene by closing dormant/inactive/orphaned accounts across all identity platforms, and work with the support teams to close process gaps.
• Manage certification campaigns and revocations for audit compliance.
• Clean up and maintain group hygiene, including security groups and distribution groups (with clear ownership boundaries).
• Monitor service health and publish reports.
• Enhance automation for lifecycle processes and provisioning.
• Implement and optimize SoD controls, including exception handling.
• Collaborate with the extended IAM team on integration and governance.

IAM Engineer – Identity Lifecycle Management, ILM

Product Specialist

• Partner with site operational, mine planning, and maintenance teams to support smooth adoption and effective use of CAT technologies.
• Optimize CAT technologies at mining sites through direct technical engagement.
• Diagnose and resolve software, configuration, hardware, and networking issues.
• Deliver technical documentation and mentoring to customer and Finning site teams.
• Maintain and query system databases to extract operational insights.

Mining Technology Product Specialist

• Manage Entra ID configurations for SSO, MFA, and Conditional Access baselines
• Oversee app registrations, Enterprise application approvals, and hygiene
• Manage admin consent governance for Graph/API scopes
• Support Multi-Domain Active Directory and ensure optimized authentication globally
• Maintain overall GPO health and management
• Lead transitions from On-Prem AD to Entra ID and from
• Enhance authentication capabilities using Fido2 and Phish resistant authentication
• Monitor authentication service health and publish reports
• Implement federation patterns (OIDC/SAML) and SCIM integrations
• Advance Customer IAM journeys and posture integration with ClearPass
• Drive transition projects and collaborate with the broader IAM team

IAM Engineer – Authentication Management

Manager

• Manage used equipment acquisitions and marketing strategies with the intent of maximizing Finning (Canada)’s assets and turns
• Manage used sales process, working together with Sales staff and Branches to provide best solutions to our customers
• Engage with other Finning (Canada) internal support groups, to provide best solutions to our Sales force and customers
• Direct used sales outside of Finning (Canada) territory, including globally
• Develop a consistent, effective and responsive service standard for the equipment
• Budget and review reconditioning costs related to used equipment to ensure repair costs align with marketing objectives
• Manage office functions as required
• Adhere to all Finning (Canada) Safety, Ethics and Compliance standards
• Achieve targets for used revenue, used turns, margins and inventory levels
• Maintain relations, network with customers, employees and Caterpillar
• Support safety initiatives through supervision and by example
• Maintain focus on industry momentums, recognizing risks and opportunities as markets change
• Represent the Company in a professional and ethical manner
• Responsible for the effective human resources management of staff and to foster an effective work environment which successfully contributes to employee engagement and the achievement of the business goals and objectives for Finning (Canada) and the work unit.

Used Equipment Manager – Power Systems

• Lead and manage Inside Equipment Sales Representatives (40%) Inspire sales and market share performance through a culture of creativity, accountability, collaboration, and continuous improvement.
• Development of plans to achieve annual sales targets.
• Recruit, onboard, and develop new team members to meet retail sales standards.
• Conduct regular performance reviews and implement development plans.
• Ensure compliance with company policies and safety standards.
• Develop and implement retail sales experience strategies (25%) Develop and implement commercial recommendations to support customer solutions and drive retail customer experience metrics.
• Collaborate with product managers to implement retail value proposition and pricing strategies to maximize profitability.
• Design equipment display and merchandising as well as promotional plans to enhance customer engagement.
• Analyze retail performance metrics with frequency and adjust strategies accordingly.
• Collaborate with marketing to align campaigns with retail and Cat Compact objectives.
• Collaborate with Caterpillar to implement Cat Compact retail standards, including the support of branch inventory requirements.
• Drive transformational initiatives within the retail portfolio (15%) Identify process gaps and implement innovative solutions for efficiency.
• Lead change management efforts to integrate new retail technologies.
• Champion best practices across all retail locations to standardize operations.
• Promote and advocate for digital tools and e‑commerce integration for retail growth.
• Manage tools, systems, and processes (10%) Adoption and utilization of CRM and sales insights tools to support performance management.
• Monitor KPIs and generate reports for leadership review.
• Implement continuous improvement initiatives for operational workflows.
• Maintain accurate customer and sales data for decision‑making.
• Collaborate with cross‑functional teams (10%) Coordinate with product managers for seamless customer interactions.
• Work closely with branch retail champions to align retail and inside sales efforts.
• Facilitate communication between sales, service, parts, and marketing teams.
• Support cross‑training initiatives to enhance retail solution selling and the identification of further sales opportunities within the Finning enterprise.