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Service Administration Supervisor
FinningService Administration Supervisor managing staff and overseeing MCO lifecycle at Finning. Leading employee development and ensuring compliance with service commitments during the maintenance order process.
About the role
Key responsibilities & impact- Provide day‑to‑day leadership to Service Administration staff, including hiring, onboarding, coaching, mentoring, and performance management.
- Foster a positive, engaged team culture across both local and remote employees.
- Oversee the full MCO lifecycle, ensuring compliance with Service Excellence standards and the Finning Customer Service Commitment.
- Collaborate with Customer Interaction and Repair Execution teams to define work scope and allocate resources.
- Ensure documentation meets audit requirements (Bill 198) and supports timely, accurate processing of warranty and goodwill claims.
Requirements
What you’ll need- Secondary education with 3–5 years of progressive experience in administration, business management, or accounting/finance.
- 1–2 years of supervisory or managerial experience required.
Benefits
Comp & perks- Support employee development and growth opportunities.
- Champion a safe work environment by reinforcing all safety standards, policies, and procedures.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementcompliancedocumentationwarranty claims processinggoodwill claims processing
Soft Skills
leadershipcoachingmentoringteam culturecollaboration