Finning

Human Resources

• Collaborate with leaders on strategic workforce planning, succession, and talent development to build strong, future-ready teams.
• Partner with our Global Centers of Excellence to bring HR programs to life—ensuring they’re not just implemented, but impactful.
• Provide expert guidance on employee relations, leadership coaching, and organizational effectiveness.
• Navigate complex workplace matters, including investigations, progressive discipline, and terminations, with professionalism and empathy.
• Act as a key liaison with Union Business Representatives, supporting a collaborative and respectful work environment.
• Design and support career development plans, identify training needs, and help foster a culture of continuous learning.
• Lead the execution of core HR programs like compensation planning, performance management, and talent reviews.
• Be a change champion, helping teams adapt and thrive through transformation.
• Communicate HR initiatives clearly and consistently, ensuring employees feel informed, supported, and engaged.

Human Resources Business Partner

Communications

• Lead the development and execution of integrated internal, external, and issues/crisis communications strategies.
• Build strong, trusted relationships across the organization.
• Elevate leadership messaging and deliver communications that are clear, timely, and action oriented.
• Find, report, and craft compelling stories showcasing our people, customers, and impact.
• Lead and develop a high-performing communications team.
• Collaborate with global communications partners to share best practices and align approaches across regions.

Communications Manager

Accounts Receivable

• Allocating payments to correct invoices as per customer or collector request in a timely manner
• Entering and allocating all payments received by cheque, credit card, direct deposit, fax deposit, cash and deposits from remote branches to the appropriate accounts
• Ensuring that general ledger payments are assigned to the correct codes for accurate reporting
• Reviewing unallocated payment to determine if an invoice has been released and able to match
• Investigating unallocated payments that require GL coding and working with contacts around the business to obtain coding
• Ensuring bank statements match funds received into allocation software
• Reviewing cheques received for correct date, company name and signature
• Compiling and depositing cheques to the appropriate entity
• Answering funds received enquiries in a timely manner
• Assisting branches with deposit inquiries or payment verifications
• Contacting customers for allocation details and providing correct banking information for deposits in different divisions

Accounts Receivable Clerk

Account Manager

• Administer collection activity and build and maintain the credit history file
• Manage assigned accounts, includes contacting customers to follow up on accounts
• Reconcile AR accounts as required
• Approve credit releases for parts, service and rentals request
• Prepare weekly & monthly AR reports as assigned

Customer Account Representative

Sales

• Provide strategic management of all aspects of the Compact Cat Equipment sales force to maximize effectiveness, efficiency, and market penetration.
• Lead, coach, mentor, and develop a team of Inside Equipment Sales Representatives, ensuring continuous growth in capability and performance.
• Identify and pursue new business opportunities to drive growth in parts, service, and equipment sales.
• Utilize SalesLink and other CRM tools to support long‑term customer relationship strategies and sales productivity.
• Maintain strong, collaborative relationships with branch and regional operational managers to ensure seamless support of customer needs.
• Communicate competitive intelligence, product updates, market trends, and product health and safety information in a timely and effective manner.
• Drive strategic development and retention of key customer relationships.

Inside Equipment Sales Manager

• Act as the first point of contact for employee inquiries related to payroll, benefits, recruitment, onboarding, policies, and Workday.
• Provide HR administrative support, including presentations, data gathering, letter drafting, and Workday transactions.
• Maintain confidentiality of all sensitive HR and employee information.
• Support leaders and HRBPs with transactional Workday HCM activities.
• Create HR reporting and analytics on KPIs such as turnover, recruitment, performance reviews, employee experience, training, and compensation, and recommend process improvements based on trends.
• Partner with HRBPs and HR Managers to develop skills in investigations, terminations, performance management, training, and labour relations support.

Human Resources Coordinator

Engineer

• Support and operate a broad range of Digital Workplace Management (DWM) services, including Microsoft 365, endpoint management, VDI/Citrix and enterprise file and print platforms.
• Provide day-to-day operational support across Microsoft Intune (Windows, iOS, Android), including device configuration, application deployment, compliance policies, and troubleshooting.
• Support Microsoft 365 services such as Exchange Online, SharePoint Online, and Microsoft Teams from a platform and service-operations perspective, including mail flow issues, collaboration configuration, retention, and lifecycle management.
• Support enterprise file, print, and managed file transfer services, including file shares, print servers, and SFTP solutions, covering user onboarding, access management, and issue resolution.
• Develop and maintain PowerShell scripts and low-code automations to improve operational efficiency across digital workplace services, including user lifecycle, device management, compliance workflows, and reporting.
• Participate in incident response, problem management, and root-cause analysis across supported platforms, contributing to permanent fixes and service improvements.
• Create and maintain runbooks, operational documentation, and knowledge articles to reduce single points of failure and improve team resilience.
• Collaborate closely with security, identity, networking, and platform specialists to support governance, security controls, and compliance requirements.

Global Digital Workplace Management Engineer

Support Engineer

• Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.
• Provide an elevated level of support to the regional executive and executive assistants in the region
• Provide technical expertise and support for desktop related projects (20%)
• Implementation and coordination of hardware and software enhancements and upgrades
• Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
• Management of regional branch IT assets and coordination of the asset refresh process.
• Investigating and recommending technical solutions in support of the desktop environment
• Ensure employees have proper documentation to support the products
• Work with internal IT team to ensure issues are resolved in a timely manner
• Ensure asset tracking is current
• Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality

Technical Support Analyst

Architect

• Initiate and/or participate in technology projects.
• Oversee or consult on business projects.
• Coordinate with the IAM team with roadmap, solution design, implementation, and operational planning activities that align with IAM objectives.
• Collaborate with operations teams for contract management, monitoring, and optimization.
• Evaluate technology industry and market trends determining the impact of technology changes on user experience.
• Manage projects when PMs are not assigned – work within Project governance.
• Lead design sessions with Finning personnel as well as external parties.
• Assist as needed on smaller operational initiatives and provide support during major incidents
• Design of service offerings and standard configurations.
• Accountable for alignment of Finning’s global end to end design and solution selection related to Identity and Access Management and the long-term objectives of IAM.
• Ensure all relevant Architecture and Infrastructure documentation is up to date and accurate.
• Tier 3.5 escalation support for area of responsibility
• Provide recommendations on technology to meet business and technical objectives.
• Identify deficiencies in current designs and planned changes; recommend solutions for improvement.
• Assist with technology governance activities.

Identity and Access Management Architect – IAM Architect

Administration

• Process warranty information, delivery service records and extended warranties.
• Register extended warranties with Caterpillar Insurance Services and issue certificates to customers.
• Maintain warranty registers, codes, fund tables and department webpages.
• Manage parts and component returns to Caterpillar and OEM suppliers.
• Order and distribute technical information for internal and external customers.
• Support technical communicators with calls, emails and enquiries.
• Raise purchase orders for both technical and warranty needs.

Warranty and Tech Administrator

Security Engineer

• Support cybersecurity risk assessments for applications, infrastructure, and business initiatives.
• Participate in solution and design reviews by providing security input aligned with Finning security standards.
• Identify control gaps and document risk observations with recommended remediation options.
• Assist with threat modeling and security review activities using established templates and processes.
• Support compliance activities aligned to frameworks such as ISO 27001, NIST, and internal Finning security standards.
• Contribute to the maintenance of security policies, standards, and guidance documentation.
• Engage with technology and business teams as a security advisor on assigned initiatives.
• Contribute ideas to improve advisory processes, assessment approaches, and documentation.

Cybersecurity Advisor II

Operations

• Reporting to the Manager, Regional Distribution Centre, responsible for providing leadership in a safe work environment
• Accountable for all operations related to the Warehouse
• Ensure all safety standards, policies, procedures and compliance requirements are followed.
• Conduct performance conversations and provide timely feedback

Warehouse Operations Manager

• Achieve profitable revenue targets for undercarriage and wear parts in alignment with corporate and territory objectives.
• Evaluate customer needs, promote and sell wear products, and provide high-quality, value-added solutions.
• Maintain accurate client information using Finning (Canada)’s CRM software and Product Improvement Program (PIP) to support pricing, estimates, market intelligence, and customer satisfaction.
• Prepare timely and accurate forecasts, estimates, pricing, and market insights to support wear parts revenue targets.
• Establish targets, goals, and objectives consistent with corporate strategy.
• Ensure all sales documents, agreements, and related customer documentation are completed accurately and promptly.