Technical Services Manager, Mechanical

Finning

Technical Services Manager leading a specialized team of Mechanical Inspectors for Finning, the world’s largest Caterpillar dealer. Ensuring safe and efficient operations across shovel and drill fleet.

Posted 6/16/2026full-timeEdmonton • 🇨🇦 CanadaJuniorMid-Level💰 CA$120,000 - CA$140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead with purpose – provide day-to-day leadership, direction, and safe deployment of Mechanical Inspectors supporting high-impact field operations
Champion safety & performance – ensure all work is executed in alignment with Finning’s strong safety culture and operational excellence standards
Elevate your team – build, coach, and develop a high-performing team through mentorship, feedback, and hands-on leadership at customer sites
Be a trusted partner – collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performance
Solve what matters – lead escalation and resolution of complex product issues, using data insights to drive sustainable, long-term improvements
Own the customer experience – build strong relationships through regular site presence, proactive support, and a solutions-first mindset
Drive business results – support service revenue goals through effective planning, timely billing, and identifying new service opportunities
Think ahead – forecast fleet needs, support opportunity pipelines, and align resources to maximize impact
Collaborate without boundaries – work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutions
Innovate continuously – contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomes

Requirements

What you’ll need

A proven leader with 2–5 years of experience building and developing high-performing teams
Journeyman Red Seal certification (HET, Millwright, Welder) or an Engineering background
Deep technical expertise with Caterpillar electric rope shovels, hydraulic mining shovels, or surface drills (minimum 5 years)
Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challenges
Exceptional communication skills and the ability to build trust with customers and stakeholders at all levels
Experience supporting service delivery, revenue, and operational planning
Proficiency in Microsoft tools and comfort working with digital systems and reporting
A collaborative, forward-thinking mindset with a commitment to continuous improvement

Benefits

Comp & perks

Great people and place to work with a hybrid work opportunity
Career advancement and training opportunities
Pension and employee stock purchase plans with company contributions
Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnostic capabilitiestroubleshootingCaterpillar electric rope shovelshydraulic mining shovelssurface drillsservice deliveryoperational planningmechanical challengesteam buildinghigh-performing teams

Soft Skills

leadershipcommunicationcollaborationtrust buildingmentorshipproblem-solvingcustomer experiencecontinuous improvementplanningfeedback

Certifications

Journeyman Red Seal certificationHET certificationMillwright certificationWelder certificationEngineering background