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About the role
Key responsibilities & impact- Champion a culture of safety through visible leadership, field engagement, safety observations, and compliance with all company safety policies and NSC standards
- Lead, coach, and develop a remote team of Preventative Maintenance Technicians across multiple regions, fostering accountability, engagement, and continuous improvement
- Conduct regular field visits to maintain close connections with technicians, support performance development, and ensure consistent operational execution
- Oversee PM planning and execution activities to ensure work is completed safely, efficiently, and to established quality standards
- Ensure PM inspections are completed accurately and consistently, identifying potential equipment issues and creating value for customers through timely repair recommendations
- Act as the primary escalation point for PM technicians, assisting with technical, operational, customer, and scheduling challenges
- Collaborate with Service Operations, Planning, Sales, and Customer Support teams to solve customer equipment needs and improve overall customer experience
- Drive operational excellence through process improvement initiatives focused on safety, quality, efficiency, and productivity
- Monitor and manage technician utilization, manpower availability, backlog opportunities, and territory coverage requirements
- Ensure compliance with SOPs, contamination control standards, documentation requirements, and timekeeping processes
Requirements
What you’ll need- Demonstrated leadership experience managing field-based or remote workforces
- Proven ability to coach, mentor, and develop employees across multiple locations
- Strong safety leadership and commitment to continuous improvement
- Strong customer focus with the ability to balance operational requirements and customer needs
- Strong understanding of preventative maintenance programs, equipment inspections, and service operations
- Experience managing operational KPIs and driving measurable results
- Familiarity with collective agreements and performance management processes is considered an asset
- Willingness and ability to travel regularly throughout the assigned territory
- Journeyperson Trade Certification (HET, Welding, Machinist, or related discipline) considered an asset
Benefits
Comp & perks- We prioritize creating a diverse and inclusive environment
- Equal opportunity employer
- Collaborating with and providing reasonable accommodations to individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Preventative MaintenanceEquipment InspectionsOperational ExecutionProcess ImprovementPerformance Management
Soft Skills
Coaching and MentoringTeam DevelopmentCustomer Relationship Management
Certifications
Journeyperson Trade Certification